--- title: 'Account Manager at Firstup' canonical: 'https://feeny.ai/job/account-manager-firstup-united-states-8r0nss6eh3wf' type: 'job' last_seen: '2026-09-10' --- # Account Manager at Firstup - **Company:** Firstup - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-21 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/firstup/f8511872-fd88-4310-b475-21d2813a3fa6 ## Job description The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention. ## Responsibilities - Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts. - Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments. - Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline. - Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals. - Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes. - Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations. - Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth. - Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities. - Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities. - Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk. - Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy. - Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives. - Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning. ## Qualifications - Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience - Four or more years of experience in Enterprise SaaS sales and Account Management - Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts - Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting - Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred - Demonstrated success achieving quota attainment in a high-performing sales organization - Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations - Experience leveraging consultative sales methodologies such as MEDDPICC preferred - Strong executive presence with exceptional relationship-building, communication, and presentation skills - Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth - Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities Firstup expects the base salary for this role to be between $120,000 - $140,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. ## About Firstup ## Company Overview - **One-liner**: Firstup provides an intelligent communication platform that helps large organizations engage, inform, and activate their workforce through personalized, multi-channel messaging. - **Entity Type**: Private (Series D; total funding $114.8M) - **Headquarters**: San Francisco, California, United States - **Founded**: 2008 - **Founders**: Greg Shove and Nicole Alvino ## Core Business - **Primary industry**: Workforce communications and employee experience software - **Target customers**: Large enterprises with deskless/frontline workers (healthcare, manufacturing, distribution, retail, aviation, etc.) - **Mission/purpose**: "Empower organizations to put their people first" by cutting through communication noise and driving measurable business outcomes. ## Products & Services - **[Firstup Intelligent Communication Platform](https://firstup.io)**: A unified SaaS platform that enables hyper-personalized employee journeys, automated campaigns, and real-time engagement analytics. Includes: - **Employee App**: Mobile-first communication for deskless workers. - **Employee Intranet**: Centralized personalized workspace. - **Employee Email**: Intelligent timing and targeting to break through inbox clutter. - **Digital Signage**: Targeted messages for break rooms and common areas. - **Integrations**: Seamlessly connects with Microsoft, Workday, ServiceNow, and other HR/IT tools. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metric**: Annual revenue estimated at $100M (LinkedIn data) - **Total Funding**: $114.8M across 6 rounds, including: - Series D (2016): $25M led by Akkadian Ventures - Series E (2018): $10M led by DTCP - Earlier rounds from Rembrandt Venture Partners and others - **Notable Investors/Partners**: Akkadian Ventures, Rembrandt Venture Partners, DTCP; integrations with Microsoft, Workday, ServiceNow - **Growth Signals**: - Named a **Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions** - Case study: Swissport unified 45,000 employees across 300 airports with 75% frontline engagement - Case study: Southern Company Gas saved 91K hours and $3.9M - LinkedIn followers grew **101.3% year-over-year** (37,672 followers as of late 2025) ## Competitive Advantages - **AI-powered personalization**: Automates targeted, role-based communication across channels (mobile, email, intranet, signage). - **Frontline-first focus**: Designed specifically for deskless and shift workers, a large underserved segment. - **Proven ROI**: Forrester TEI study quantified improvements in frontline retention, productivity, and safety for a 10,000-employee organization. - **Deep integrations**: Native connections with major enterprise platforms (Microsoft, Workday, ServiceNow) reduce friction. ## Strategic Focus - **AI as a core differentiator**: "AI that works as hard as your workforce" – providing virtual assistants for employees, content creation tools for communicators, and analytics for leaders. - **Expanding in healthcare, manufacturing, and retail** verticals where frontline communication is critical. - **Continued international growth** (offices in London, presence across 8 countries). ## Why Work Here - **Culture & values**: Emphasizes innovation, accountability, transparency, teamwork, and speed. "Be real" (fact-based, authentic feedback) and "operate with pace and urgency." - **Remote/hybrid policy**: Mix of remote-first roles (e.g., UK-based Software Engineer) and hybrid roles (e.g., Chicago Sales Development Representative). Headquarters in San Francisco. - **Benefits**: Paid volunteer days, donation matching program, and a focus on "community" both inside and outside the company. - **Engineering environment**: Roles for fullstack, frontend, mobile UX, and cloud operations; uses AI tools in hiring process. - **Headcount**: Approximately 194–300 employees (conflicting reports: LinkedIn shows 194 with -3.9% YoY decline; Wikipedia states 300). Distributed across 8 countries. ## Sources 1. [firstup.io](https://firstup.io) 2. [Firstup Careers](https://firstup.io/careers/) 3. [LinkedIn Company Page](https://www.linkedin.com/company/firstup-io) 4. [Wikipedia](https://en.wikipedia.org/wiki/Firstup) ## Other roles at Firstup - [Service Consultant](https://feeny.ai/job/service-consultant-firstup-united-kingdom-kzhyj1c65mge) — United Kingdom - [Technical Support Engineer](https://feeny.ai/job/technical-support-engineer-firstup-united-states-bc6wp1wyj68c) — United States - [Customer Success Manager (UK)](https://feeny.ai/job/customer-success-manager-uk-firstup-united-kingdom-yswcq9tmtepw) — United Kingdom - [Campaign Operations Manager](https://feeny.ai/job/campaign-operations-manager-firstup-united-states-k5kzsapwmyme) — United States - [Revenue Analytics & Planning Manager](https://feeny.ai/job/revenue-analytics-planning-manager-firstup-united-states-e87cb71x9fcw) — United States - [Software Engineer, Fullstack (UK)](https://feeny.ai/job/software-engineer-fullstack-uk-firstup-united-kingdom-pk5e9ekqk821) — United Kingdom - [Manager, GTM Systems](https://feeny.ai/job/manager-gtm-systems-firstup-united-states-h84kz3tddrrh) — United States - [Sr. Software Engineer, Fullstack (UK)](https://feeny.ai/job/sr-software-engineer-fullstack-uk-firstup-united-kingdom-ahxxd8yqbfxv) — United Kingdom - [Sr. Software Engineer, Frontend](https://feeny.ai/job/sr-software-engineer-frontend-firstup-united-kingdom-gv0zbn7d5cwp) — United Kingdom - [Account Manager](https://feeny.ai/job/account-manager-red-oak-remote-dpqzqa2hxjgg)