---
title: 'Account Manager at Flexport'
canonical: 'https://feeny.ai/job/account-manager-flexport-melbourne-qtjcw94sandh'
type: 'job'
last_seen: '2026-09-09'
---

# Account Manager at Flexport

- **Company:** Flexport
- **Location:** Melbourne, Australia
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/flexport/jobs/8184688

## Job description

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

At Flexport, our mission is to make global commerce so easy there will be more of it. Over the last decade, we've grown faster than any freight forwarder in history by taking a technology-first approach and building a team of passionate experts to transform global logistics.

As our first account manager, you’re a key member of our team in Australia, you'll grow business by deepening client relationships. You'll own a portfolio of clients, uncover new opportunities in their supply chains, and be part of a high-growth team with a strong focus on tech-driven culture, performance, and career development, with the opportunity to shape Flexport's presence in the region.

What You’ll Do:

- Take ownership of business growth within your portfolio. Do this by upselling and cross-selling Flexport's supply chain and tech products
- Understand clients' business goals, the industry, and Flexport's services to proactively close and deliver new solutions that deepen client relationships. Do this by meeting with and continuously run discovery conversations with client
- Serve as the client's trusted advisor, advocating for their needs internally and finding win-win solutions for both the client and Flexport
- Run regular client touch points and business reviews to demonstrate value, uncover new opportunities, and drive retention. Do this on-site and online
- Work cross-functionally across Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategy that maximises outcomes
- Proactively monitor client health to catch opportunities early and keep both client and business goals on track
- Champion product adoption by mastering the Flexport platform and showing clients how to get the most out of it

## What You'll Need

- Experience: At least 5 years in sales, account management, or supply chain operations
- Domain Expertise: A background in logistics, freight forwarding, or supply chain is highly preferred
- Mindset: A client-service mindset — genuinely obsessed with client outcomes — and the courage to challenge the status quo
- Skills: Excellent communication and negotiation skills across all channels, with strong organisational discipline and problem-solving ability. A challenger at heart that will become a trusted advisor to our clients
- Execution: Strategic vision combined with hands-on, ground floor execution
- Bonus: Experience with retail, electronics, or tech verticals, global team collaboration, and AI adoption are all strong pluses

What's in it for you:

- Pioneer Opportunity: Be part of the founding commercial team in Australia, helping shape how Flexport builds its presence, processes, and culture in the market from the ground up.
- Growth: Thrive in a high-performing culture with genuine opportunities to grow within the company, backed by access to global learning programs and career development pathways.
- Technology Exposure: Work at the forefront of how AI is transforming the freight forwarding industry, a rare opportunity most companies in this space can't yet offer.
- Compensation: Competitive base salary and performance bonus, plus a guaranteed bonus to support your transition and integration into Flexport.
- Perks: Superannuation, monthly health stipend, phone bill and travel reimbursement, and company stock.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at [www.flexport.com/privacy](http://www.flexport.com/privacy) for additional information.

## About Flexport

## Company Overview
- **One-liner**: Flexport is a technology-driven freight forwarding and supply chain platform that uses AI to coordinate global logistics from factory to customer door.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Ryan Petersen

## Core Business
- **Primary industry**: Logistics, Supply Chain Technology, Freight Forwarding
- **Target customers**: B2B — enterprise and SMB businesses that import/export goods globally across industries
- **Mission or purpose statement**: "To make global trade so easy there will be more of it."

## Products & Services
- **Ocean & Air Freight**: Full-service ocean and air freight solutions with SKU-level visibility, real-time tracking, and cost management.
- **Customs Brokerage**: Licensed customs brokers using AI to review 100% of entries before submission, achieving a compliance error rate 10x better than next best in class.
- **Booking Management**: Platform to manage ocean contracts and bookings, track real-time performance, and optimize allocation strategies.
- **Buyer’s Consolidation**: Service to maximize container utilization by grouping multiple suppliers into one container, reducing freight and labor costs.
- **Supply Chain AI Platform**: AI-driven decision-making platform that automates processes, reduces freight spend by 10% or more, and deploys large language models and AI agents for real-world logistics optimization.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: 2.9x net revenue growth since 2024; serves more than 13,000 customers across 147 countries
- **Notable Investors/Partners**: Ryan Petersen (Founder & CEO); major investors include Founders Fund, SoftBank Vision Fund, and others (specific lead investors not fully detailed in provided sources)
- **Growth Signals**: Rapid AI deployment in logistics; 400+ software engineers focused on AI; net revenue growth of 2.9x since 2024; expanding global presence with offices worldwide

## Competitive Advantages
- **Real-world AI deployment**: Unlike many supply chain AI startups, Flexport is deeply embedded in actual operations of moving cargo by ocean, air, truck, and rail, with proprietary data and integrations.
- **Scale and trust**: 13,000+ customers and integration with enterprise systems, logistics service providers, and governments.
- **Customs compliance**: AI auditor reviews 100% of entries, achieving 10x better error rate than next best in class.
- **End-to-end platform**: Single platform covering freight, customs, booking, and consolidation, reducing silos and complexity.
- **Data ontology**: Proprietary data ontology for global logistics, enabling powerful AI models.

## Strategic Focus
- **AI-driven autonomous supply chain**: Building AI agents to create an autonomous supply chain, deploying the latest foundational AI models on top of proprietary data and integrations.
- **Customer obsession**: Prioritizing customer success and hard cost savings (e.g., 10%+ reduction in freight spend).
- **Global expansion**: Operating across continents and time zones, with offices in multiple global locations.
- **Talent development**: Aiming to hire 80% of manager and above roles from within, developing early-career talent into leaders.

## Why Work Here
- **Meritocracy**: Compensation and advancement based on value created, with rapid growth opportunities for smart, hardworking people. Many leaders started on the ground floor.
- **Learning environment**: Described as "the best company to learn about how the world works" — logistics underlies the global economy. Employees speak over 70 languages.
- **Cutting-edge technology**: 400+ software engineers deploying latest AI models in real-world logistics; roles include Senior Software Engineer: Applied AI, Autonomous Freight Systems, and Data Infrastructure.
- **Culture**: Values include "Win as a Team," "Empower the Client," "Play the Long Game," "Act Like an Entrepreneur," and "Simplify." Recognized as a Great Place to Work.
- **Global and remote-friendly**: 125 open positions across Engineering, Operations, Sales, Customs, and more, with offices worldwide and remote options.
- **Impact**: Working on the $8.6T global logistics market — "the single largest opportunity to apply AI anywhere in the world."

## Sources
1. [flexport.com](https://www.flexport.com/company/careers/)
2. [flexport.com](https://www.flexport.com/)
3. [flexport.com](https://www.flexport.com/company/about-us/)
4. [flexport.com](https://www.flexport.com/careers/jobs/)
5. [flexport.com](https://www.flexport.com/careers/jobs/?gh_src=c0d6caef1)

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