--- title: 'Account Manager at Fresha' canonical: 'https://feeny.ai/job/account-manager-fresha-cape-town-qjtgc2td7ew5' type: 'job' last_seen: '2026-09-14' --- # Account Manager at Fresha - **Company:** Fresha - **Location:** Cape Town, South Africa - **Employment:** full-time - **Work type:** remote - **Posted:** 2025-12-11 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.lever.co/fresha/b66331fa-44ab-4eb0-a198-067862308687 ## Job description The AI-powered OS for beauty, wellness and self-care ## About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview: Given our exciting and progressive growth plans,  we are looking for an exceptional Account Manager to come and join our global business. Hybrid, 3 days per week in the office. Reporting directly to the Head of Commercial, and working collaboratively with the commercial team, you will be accountable for driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact. ## Key accountabilities - Serve as a lead point of contact for merchants on all account management activities - Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption - Optimize listing content and availability competitiveness on the marketplace to maximize conversions - Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts - Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn - Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving. - Contribute to the development of new product features by collating merchant feedback received - Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants - This list is not exhaustive and there may be other activities you are required to deliver. ## Skills, experience & qualifications required - Bachelor's Degree - 1-2+ years of sales or account management experience in the Internet, software or e-commerce sectors - Excellent written and verbal communication, presentation, and interpersonal skills - Strong sense of initiative and customer service orientation - Ability to adapt and achieve targets in a dynamic and fast-paced working environment - Experience with online marketplaces or SaaS platforms is desirable - Ideally a keen interest in the Beauty and Wellness industry ## Benefits - We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup - Working with a passionate, young and dynamic team in a fun work environment - Full-time employment contract ## What We Offer - A rare opportunity to be an early commercial hire with significant ownership and influence. - Direct involvement in building Fresha’s presence and brand in the South African market. - Competitive compensation with performance-based incentives. - Flexible working arrangements: hybrid working in Cape Town. - Modern equipment and access to continuous learning and development. - A diverse, international team with a strong culture of collaboration, ambition, and support. POPIA Notice - Your personal information will be processed solely for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). By applying, you consent to the secure handling and storage of your information for the duration of the recruitment process. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. ## About Fresha ## Company Overview - **One-liner**: Fresha operates the world’s leading marketplace platform for the beauty, wellness, and self-care industry, connecting consumers with local professionals and providing businesses with an all-in-one booking and management software. - **Entity Type**: Private (Series C) - **Headquarters**: London, United Kingdom - **Founded**: 2015 - **Founders**: Not publicly available (company founded in 2015 under Surge Ventures Inc) ## Core Business - **Primary industry/industries**: Beauty & Wellness Technology, Marketplace Platform, SaaS - **Target customers**: B2B (salons, barbers, spas, medspas, wellness studios) and B2C (consumers booking self-care services) - **Mission or purpose statement**: To reshape the global beauty and wellness industry by providing a seamless, all-in-one platform for businesses and consumers. ## Products & Services - **Fresha Marketplace (Consumer App)**: A mobile and web platform for consumers to discover, book, and pay for beauty and wellness appointments with local professionals. - **Fresha Business Platform (SaaS)**: An all-in-one business management software for salons, spas, and clinics. Includes appointment scheduling, point-of-sale (POS), client management, marketing automation, loyalty programs, inventory management, and team coordination. - **Fresha Payments**: Integrated payment processing and financial services for partner businesses. - **Marketing & Growth Tools**: Automated marketing, SEO tools, and integrations with Instagram, Facebook, and Google to help businesses attract new clients. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: $428M annual revenue (latest estimate); $35 billion+ in gross merchandise volume (GMV) processed to date; 130,000+ partner businesses; 450,000+ professionals; 1 billion+ appointments booked. - **Notable Investors/Partners**: Raised $52.5M in Series C (December 2021) and additional funding via convertible notes. Specific lead investors not listed in provided data, but prior rounds include seed, Series A, and convertible notes from multiple investors. - **Growth Signals**: 47.9% headcount growth YoY (+267 people); operates in 120+ countries; offices in 12 locations across 6 countries; strong talent inflow from competitors like Treatwell, Booksy, and Mindbody; 114 active job postings. ## Competitive Advantages - **Scale & Network Effects**: With 130,000+ businesses and 450,000+ professionals, Fresha has a massive, self-reinforcing marketplace. More consumers attract more businesses, and vice versa. - **All-in-One Platform**: Combines booking, payments, marketing, and inventory management in a single solution, reducing the need for multiple vendors for salon owners. - **Global Reach**: Operating in 120+ countries with localized offices in key markets (UK, US, Poland, Australia, UAE, Netherlands, etc.), giving it a truly global footprint. - **Zero-Commission Model (for businesses)**: Unlike many competitors, Fresha does not charge a commission on bookings, making it highly attractive for small businesses. ## Strategic Focus - **Global Expansion**: Opening new offices and hiring in emerging markets (Brazil, South Africa, Philippines, Mexico) to capture more of the global beauty and wellness market. - **Product Development**: Continued investment in engineering, data, and product teams to enhance the platform’s AI, personalization, and automation capabilities. - **Enterprise & Multi-Location Growth**: Targeting larger salon chains and multi-location businesses with advanced features and dedicated account management. - **Payments & Financial Services**: Deepening the payments and fintech layer to drive revenue and stickiness. ## Why Work Here - **Growth & Scale**: Fresha is growing rapidly (47.9% headcount growth YoY) and processes over 1 billion appointments. Employees can have a massive impact on a platform used by millions. - **Global & Distributed**: With offices in London, Warsaw, New York, Sydney, Dubai, and more, Fresha offers a truly international work environment. The workforce spans 41 countries. - **Culture**: The company describes itself as "dynamic, disruptive," and focused on getting things done. Values include empathy, imagination, creativity, and commitment. - **Engineering & Product Focus**: Strong technical teams (138 people in technical roles) working on a world-class product. The CTO and VP of Architecture & Data Engineering are active leaders. - **Work Policy**: Hybrid/office presence expected at major hubs (London, Warsaw, etc.), with remote flexibility in certain roles. 114 open positions as of the latest data. - **Employee Sentiment**: Mixed (3.1/5.0 on employer rating). Culture (3.0) and career growth (3.3) are rated slightly higher than work-life balance (2.9), indicating a fast-paced environment. ## Sources 1. [LinkedIn - Fresha Company Page](https://www.linkedin.com/company/heyfresha) 2. [Fresha Careers Page](https://www.fresha.com/careers) 3. [Fresha Official Website](https://www.fresha.com/en-GB) 4. [CB Insights - Fresha Profile](https://www.cbinsights.com/company/shedul) 5. [Fresha Open Positions](https://www.fresha.com/careers/openings) ## Other roles at Fresha - [Business Development Manager (Manila)](https://feeny.ai/job/business-development-manager-manila-fresha-manila-089g707n6mjg) — Manila, Philippines - [Business Development Manager (Istanbul)](https://feeny.ai/job/business-development-manager-istanbul-fresha-istanbul-ph3h39j8904s) — Istanbul, Turkey - [Customer Success Manager (San Diego)](https://feeny.ai/job/customer-success-manager-san-diego-fresha-san-diego-4mrgrcbxvvq5) — San Diego, CA - [Customer Success Manager (Vancouver)](https://feeny.ai/job/customer-success-manager-vancouver-fresha-vancouver-djjw3hb0trdw) — Vancouver, Canada - [Associate Account Manager (San Diego)](https://feeny.ai/job/associate-account-manager-san-diego-fresha-san-diego-wh8mdj66d07e) — San Diego, CA - [Onboarding Account Manager (Vancouver)](https://feeny.ai/job/onboarding-account-manager-vancouver-fresha-vancouver-2x5gfpddeq28) — Vancouver, Canada - [Team Lead (Engineering)](https://feeny.ai/job/team-lead-engineering-fresha-london-1s1vtmbgrnf4) — London, United Kingdom - [Associate Account Manager (Portuguese Speaking)](https://feeny.ai/job/associate-account-manager-portuguese-speaking-fresha-madrid-ejkv2anwtzma) — Madrid, Spain - [Business Development Executive (Athens)](https://feeny.ai/job/business-development-executive-athens-fresha-athens-355r9krad5y8) — Athens, Greece - [Overnight Onboarding Specialist (Shift Work)](https://feeny.ai/job/overnight-onboarding-specialist-shift-work-fresha-pristina-0tg5s7bvfhhm) — Pristina, Kosovo