---
title: 'Account Manager at Globalli'
canonical: 'https://feeny.ai/job/account-manager-globalli-united-states-united-kingdom-b58bsnh7em4c'
type: 'job'
last_seen: '2026-09-13'
---

# Account Manager at Globalli

- **Company:** Globalli
- **Location:** United States United Kingdom, Canada
- **Work type:** remote
- **Posted:** 2026-06-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/globalli/jobs/5162615007

## Job description

The Account Manager will manage a portfolio of clients within Globalli’s global payroll, EOR, and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform.

This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.

## Key Responsibilities

Client Relationship Management

- Own a portfolio of client accounts as the primary point of contact
- Build and maintain strong long-term client relationships to drive retention
- Serve as a trusted advisor on global payroll, EOR, and HR tech solutions
- Act as the voice of the customer internally across product and operations teams

Account Growth & Retention

- Identify and execute upsell and cross-sell opportunities
- Drive account retention and manage churn risk proactively
- Develop and execute structured account plans using standardized playbooks
- Support renewal discussions and commercial continuity

Solution Delivery & Client Success

- Understand client workforce and business needs
- Recommend tailored solutions across payroll, compliance, and EOR services
- Ensure clients are maximizing value from the Globalli platform
- Support onboarding continuity and product adoption where needed

Account Performance & Reporting

- Track account health, usage, and satisfaction metrics
- Maintain accurate CRM records (HubSpot or equivalent)
- Conduct regular business reviews with clients
- Provide insights on risks, trends, and expansion opportunities

Cross-Functional Collaboration

- Partner with Implementation, Product, Support, and Sales teams
- Coordinate resolution of client issues and escalations
- Share client feedback to support product and service improvements

Client Enablement & Support

- Support client training and platform adoption
- Assist with workflow optimization and best practices
- Resolve issues in coordination with internal teams

## Qualifications

- 3–7+ years in Account Management, Customer Success, or Client Services
- Experience in SaaS, HCM, payroll, EOR, PEO, HR technology strongly preferred
- Proven track record managing and growing B2B client relationships
- Strong relationship management and client communication skills
- Ability to manage multiple accounts in a fast-paced environment
- Commercial acumen with a focus on retention and expansion
- Strong problem-solving and proactive ownership mindset
- Experience with CRM systems (HubSpot preferred)
- Familiarity with payroll, global employment, or HR tech platforms is a plus
- Comfortable working with account data and reporting metrics

## Preferred Qualifications

- Experience in high-growth SaaS or startup environments
- Exposure to global payroll, EOR, or cross-border employment models
- Multilingual capabilities

## About Globalli

## Core Business
- **Primary industry**: Global HR technology, payroll, and workforce management
- **Target customers**: B2B – multinational enterprises, companies expanding globally, and organizations needing Employer of Record (EOR) and contractor management solutions
- **Mission/purpose**: To simplify global expansion by offering a single, compliant platform that covers the entire employee lifecycle – from hiring and onboarding to paying and offboarding – while leveraging AI to automate compliance and cultural localization.

## Products & Services
- **Global Payroll**: Managed payroll services across 125+ countries, including salary disbursements and on-demand payments, all on a unified cloud-based infrastructure.
- **HRIS Platform**: Core HR information system covering employee database, scheduling, time & attendance, benefits, goals, performance management, and internal communications.
- **Employer of Record (EOR)**: Enables companies to hire employees in new markets without setting up their own legal entities.
- **Contractor Pay / Agent of Record**: Streamlines contractor onboarding, invoicing, and payments while reducing misclassification risks.
- **Company Formation**: Assists with setting up legal entities in new countries.
- **Entity Management & Corporate Compliance**: Unified view of all global entities, corporate secretarial support, accounting, tax, and compliance reporting.
- **Genius AI**: Built-in compliance and culture AI that tracks regulatory changes, localizes communications, and automates compliance tasks.
- **Employee App & Communities**: Mobile app with internal social networks, engagement surveys, recognition tools, and burnout detection.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric (Funding)**: Total funding of **$15.5M** (Seed round, March 2025)
- **Notable Investors/Partners**: Investor names not publicly disclosed; the seed round included 2 investors. The company also acquired ConnectaVerse.
- **Growth Signals**:
  - Headcount grew **46.9% year-over-year** to 39 employees (as of mid-2025).
  - Operates in 18 countries with employees in Colombia, Spain, Canada, India, the UK, and more.
  - LinkedIn followers grew **64.6% year-over-year** (5,162 followers).
  - SOC2 Type2 & ISO 27001 certified, indicating strong security and compliance posture.

## Competitive Advantages
- **All-in-one platform**: Combines HRIS, payroll, EOR, contractor management, entity formation, and compliance into a single system – reducing the need for multiple vendors.
- **AI-powered compliance (Genius)**: Proactively tracks regulatory changes across 125+ countries and automates localization, reducing risk for global teams.
- **Scalability**: Supports companies from early global expansion through mature multinational operations, covering both pre-entity and post-entity stages.
- **Global reach with local expertise**: Hyper-localized dashboards, payroll rules, and compliance workflows for each country.

## Strategic Focus
- **Global expansion**: Continue adding country coverage and deepening localization capabilities.
- **Platform unification**: Further integrate HR, payroll, and compliance features to eliminate silos.
- **AI and automation**: Enhance Genius AI to reduce manual work and improve decision-making for people operations.
- **Customer acquisition**: Target mid-market and enterprise companies seeking to scale internationally without operational complexity.

## Why Work Here
- **Culture**: Described as “contagiously positive,” employee-centric, collaborative, and supportive. Values include agility, inclusion, and simplicity.
- **Work-life balance**: The company explicitly prioritizes work-life balance and a harmonious integration of work and personal life.
- **Growth opportunities**: Offers mentorship, training, and professional development; employees are encouraged to expand their skills and shape their career trajectories.
- **Remote/hybrid policy**: Not explicitly stated, but the global nature of the business (employees in 18 countries) suggests a remote-friendly or hybrid environment.
- **Perks & environment**: Dynamic, fast-paced environment with a focus on teamwork, innovation, and making an impact on global workforce management.

## Sources
1. [globalli.io](https://globalli.io)
2. [globalli.io/company/about-us](https://globalli.io/company/about-us)
3. [globalli.io/company/careers](https://globalli.io/company/careers)
4. [linkedin.com/company/thrivegloballi](https://www.linkedin.com/company/thrivegloballi)
5. [greenhouse.io](http://job-boards.greenhouse.io/globalli)

## Other roles at Globalli

- [Proposal & Bid Manager - Enterprise & Government Contracts](https://feeny.ai/job/proposal-bid-manager-enterprise-government-contracts-globalli-us-jnhbq6xjhmns) — US &, Canada
- [Regional HR Service Delivery Manager (EMEA)](https://feeny.ai/job/regional-hr-service-delivery-manager-emea-globalli-united-kingdom-ireland-spain-rcz02szdswqa) — United Kingdom / Ireland / Spain / South Africa
- [Regional HR Service Delivery Manager (APAC)](https://feeny.ai/job/regional-hr-service-delivery-manager-apac-globalli-india-hxb4z3egcja7) — India
- [Regional HR Service Delivery Manager (LATAM)](https://feeny.ai/job/regional-hr-service-delivery-manager-latam-globalli-brazil-mexico-az9951yen2er) — Brazil Mexico, Colombia
- [AI Engineer](https://feeny.ai/job/ai-engineer-globalli-india-pakistan-ag17c4smc3zq) — India / Pakistan
- [Senior Test Automation Engineer](https://feeny.ai/job/senior-test-automation-engineer-globalli-india-pakistan-ekn8708dr4t6) — India / Pakistan
- [Account Manager](https://feeny.ai/job/account-manager-globalli-brazil-colombia-x1dtq5e85rr2) — Brazil Colombia, Mexico
- [Implementation Manager](https://feeny.ai/job/implementation-manager-globalli-brazil-mexico-kyrc55aqmg6t) — Brazil Mexico, Colombia
- [Account Executive](https://feeny.ai/job/account-executive-globalli-chicago-new-york-9ky650wvzzpt) — Chicago New York, NJ
- [Senior Data Engineer (Platform)](https://feeny.ai/job/senior-data-engineer-platform-globalli-mexico-canada-b9by7nh73b5v) — Mexico Canada, Colombia