---
title: 'Account Manager - Health Systems (New York City) at Latent'
canonical: 'https://feeny.ai/job/account-manager-health-systems-new-york-city-latent-new-york-h5e16xn81xg4'
type: 'job'
last_seen: '2026-10-12'
---

# Account Manager - Health Systems (New York City) at Latent

- **Company:** Latent
- **Location:** New York, NY
- **Compensation:** $160k–$210k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/latent/39c83016-f257-4a71-90a9-abb028313cb5

## Job description

## About Latent

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. One engine works across the pharmacy journey to identify patients who qualify for care, improve medication access, capture eligible prescriptions and support patients throughout treatment. Latent’s platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people. Founded by Sri Somasundaram and Rishabh Jain, Latent has raised $80 million from Transformation Capital, Spark Capital, Conviction, General Catalyst, Y Combinator, and others.

## The Role

As an Account Manager at Latent Health, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact. Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy. Must be willing to work onsite from our NYC office - expected 3 days a week. Must be willing to travel as needed for customer engagements.

## What You'll Do

- Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts
- Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI
- Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment
- Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities
- Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues
- Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through

## What We're Looking For

Required

- 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
- Experience supporting health systems, hospitals, or enterprise healthcare customers
- Proven success driving renewals and expansion in complex, regulated environments
- Strong executive presence with excellent cross-functional communication skills

## Preferred

- Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
- Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
- Experience working with multiple stakeholder personas and long sales or adoption cycles

## Nice to Have

- Comfort pushing the pace — Latent moves quickly, and adaptability is essential
- A collaborative mindset paired with clear, thoughtful communication
- A proactive, ownership-driven approach to problem-solving in a high-growth environment
- A strong work ethic with a commitment to quality, rigor, and attention to detail

## Why Join Latent

- Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator
- Work alongside a high-caliber team building products our healthcare partners love
- Work on mission-critical problems at the intersection of AI and healthcare
- Real ownership and visibility
- High-impact role on a small, fast-growing team

## Benefits

- Competitive compensation, including meaningful equity
- Medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy
- Paid parental leave
- Fertility and family-building stipend through Carrot

## About Latent

## Company Overview
- **One-liner**: Latent provides an enterprise pharmacy intelligence platform that uses a clinical AI engine to automate medication access workflows—such as prior authorizations and appeals—for health systems.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Rishabh Jain and Sriram Somasundaram

## Core Business
- **Primary industry/industries**: Healthcare IT, AI-powered clinical operations, pharmacy intelligence
- **Target customers**: B2B; large health systems (hospitals and health networks) – currently serving over 45 partners including 50% of the top 20 U.S. health systems.
- **Mission or purpose statement**: “Closing the distance between a therapeutic decision and a patient receiving therapy” by automating the manual knowledge work that sits between a doctor’s order and treatment.

## Products & Services
- **Clinical Reasoning Engine**: An AI platform that performs clinical knowledge work—reasoning through patient data, interpreting drug criteria, extracting evidence, and orchestrating workflows across EHR, payers, pharmacies, and patients. Automates prior authorization, payer policy parsing, form auto-filling, and medical necessity checks.
- **Pharmacy Intelligence Platform**: A suite that centralizes pharmacy operations, increases prior-authorization throughput, reduces denials, and helps pharmacists focus on patients instead of paperwork.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding raised – $80.5 million (Series A as of April 2026)
- **Notable Investors/Partners**: Spark Capital, Transformation Capital, McKesson Ventures, Conviction, General Catalyst, Y Combinator
- **Growth Signals**: 
  - Grew from 4 to more than 45 health system partners in the past year (2025–2026)
  - Now serves 2 million patients annually
  - Reduces denials by over 30% and enables clinicians to serve twice as many patients
  - Customers include Yale New Haven Health, Ochsner Health, MetroHealth, UCI, Vanderbilt Health, Mount Sinai, Henry Ford Health, UCSF Health, UCLA Health

## Competitive Advantages
- Deep, native integration with any EHR; the engine operates directly within the patient record.
- Proprietary clinical agentic engine trained on medical reasoning, payer rules, and drug criteria – a high bar for regulatory and clinical accuracy.
- Proven operational impact: 109% more prior-auth throughput per person, 23.4 minutes of every appeal handed back to pharmacists, and $300K+ annual labor cost savings cited by customers.
- Already embedded in 50% of the top 20 U.S. health systems, creating a high switching cost.

## Strategic Focus
- Expand health system footprint and deepen the platform connecting hospitals, payers, pharmacies, and patients.
- Continue investing in reliability and trust required for healthcare deployment.
- Scale the team and apply the Clinical Reasoning Engine proactively to identify patients who should start therapy and keep them on treatment.
- Move beyond prior authorization into every process where clinical knowledge must be translated into action.

## Why Work Here
- **Culture**: High agency, ownership, and independence; engineers own projects from ideation to completion. Values include bias to action, practical innovation, and customer obsession (regularly visiting partner sites).
- **Remote/Hybrid**: Remote-friendly (headquarters in San Francisco; team is distributed).
- **Notable perks/engineering culture**: Fast-moving environment with ambitious product and GTM goals; opportunity to work on one of healthcare’s hardest problems using modern AI/ML; team size ~50 (as of early 2026) – still a growth-stage startup.

## Sources
1. [latenthealth.com](https://latenthealth.com/)
2. [latenthealth.com/about](https://latenthealth.com/about)
3. [latenthealth.com/careers](https://latenthealth.com/careers)
4. [ycombinator.com/companies/latent](https://www.ycombinator.com/companies/latent)
5. [cbinsights.com/company/latent](https://www.cbinsights.com/company/latent)

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