---
title: 'Account Manager at Heidi'
canonical: 'https://feeny.ai/job/account-manager-heidi-new-york-9ft9q9acnycd'
type: 'job'
last_seen: '2026-09-14'
---

# Account Manager at Heidi

- **Company:** [Heidi](https://feeny.ai/companies/heidi)
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/heidihealth.com.au/e215c184-9a76-4f7e-ad91-8ce82d098527

## Job description

## Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

## About the Role

We're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own. This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal. You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity.

## What you'll do

- Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business
- Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it
- Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution
- Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation
- Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts.
- Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account
- Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data

## What we're looking for

- A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models
- Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives. Healthcare or health tech experience, a plus
- Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly
- Experience delivering a business case that lands with a C-suite buyer
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Great at making complicated things easy to understand
- You’re a natural relationship builder with a hunter mentality
- You’re a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues
- Sound judgment and the willingness to build your own solution when there isn't a playbook yet

## About Heidi

## Company Overview
- **One-liner**: Heidi builds an AI Care Partner that automates clinical documentation, provides evidence-based decision support, and streamlines patient communication for healthcare providers.
- **Entity Type**: Private (Series B)
- **Headquarters**: Melbourne, Australia
- **Founded**: 2019 (some sources list 2010, but funding history supports 2019)
- **Founders**: Yu Liu (Co‑Founder & CEO), Waleed Mussa (Co‑Founder & CFO), and an unnamed Co‑Founder & CTO

## Core Business
- Primary industry: Healthcare AI / Medical Software
- Target customers: Clinicians, hospitals, and healthcare networks (B2B, SMB to Enterprise)
- Mission: Expand clinical capacity by supporting every stage of care delivery, letting clinicians focus on patients rather than paperwork.

## Products & Services
- **[AI Scribe]**: Transcribes patient visits and auto‑generates clinical notes, codes, and follow‑up tasks. Supports custom templates and multi‑specialty workflows. (SaaS)
- **[Evidence]**: Provides clinicians with instant access to trusted medical research at the point of care. (SaaS)
- **[Comms]**: Enables healthcare teams to coordinate patient communications, referrals, and follow‑ups. (SaaS)

## Market Standing
- **Valuation**: Not disclosed (last known funding: $96.6M USD total raised)
- **Key Metric**: 2.5M+ patient interactions powered every week; 47M hours saved since launch
- **Notable Investors**: Point72 Private Investments, Blackbird Ventures, Headline, Latitude (Phoenix Court), Possible Ventures, Archangel
- **Growth Signals**: 500+ employees (up ~257% YoY per LinkedIn), offices in 8 cities across AU, US, UK, Canada & Singapore, used in 190 countries and 110 languages

## Competitive Advantages
- Goes beyond transcription: personalizes notes, generates any healthcare document, enables real‑time team collaboration on shared sessions.
- Enterprise‑grade compliance: HIPAA, NHS requirements, GDPR, SOC 2 Type II, ISO 27001, ISO 42001, Cyber Essentials Plus, Australian Privacy Principles.
- Works across all specialties (primary care, neurology, OBGYN, etc.) and scales from solo practitioners to large hospital networks.

## Strategic Focus
- Building for the next decade of healthcare: iterating fast (“ship small, iterate constantly”) while maintaining clinical accuracy and security.
- Expanding clinical capacity through AI that handles both documentation and communication, freeing clinicians to spend more time with patients.

## Why Work Here
- **Culture**: “Move fast, fix faster” and “Live forever” – a bias toward progress over perfection, with a strong emphasis on continuous learning and ownership.
- **Hybrid work**: Flexible hybrid model with offices in Melbourne, Sydney, Brisbane, New York, San Francisco, London, Toronto, and Singapore. Work from anywhere up to 1 month per year.
- **Benefits**: 26 weeks paid parental leave (primary carer) / 18 weeks (secondary carer), IVF/fertility support, 10 days clinical leave for accreditation, $1,000/year learning budget, $500 home office setup, health & wellness stipend, team engagement budget.
- **Engineering culture**: Practical live challenges in interviews, real‑world problem solving, and mentorship from leaders who have scaled products used by millions.

## Sources
1. [Heidi Careers](https://www.heidihealth.com/careers)
2. [Heidi Jobs on Ashby](https://jobs.ashbyhq.com/heidihealth.com.au)
3. [Heidi Main Website](https://www.heidihealth.com/)
4. [Heidi Health LinkedIn](https://au.linkedin.com/company/heidihealth)
5. [Heidi LinkedIn](https://au.linkedin.com/company/heidi)

## Other roles at Heidi

- [SEO Outreach Specialist](https://feeny.ai/job/seo-outreach-specialist-heidi-makati-8fnydvt5bx5q) — Makati, Philippines
- [Senior AI Infrastructure Engineer](https://feeny.ai/job/senior-ai-infrastructure-engineer-heidi-melbourne-zxqwp602gq2c) — Melbourne, Australia
- [Accounts Receivable Specialist (AMER)](https://feeny.ai/job/accounts-receivable-specialist-amer-heidi-makati-1g3t5vbrqth9) — Makati, Philippines
- [Head of Product Marketing](https://feeny.ai/job/head-of-product-marketing-heidi-new-york-x7xmz2g9jnz3) — New York, NY
- [Digital Designer](https://feeny.ai/job/digital-designer-heidi-makati-0ea1sed59y77) — Makati, Philippines
- [Senior Revenue Accountant](https://feeny.ai/job/senior-revenue-accountant-heidi-makati-ax79dgah4hcq) — Makati, Philippines
- [Senior Android Engineer](https://feeny.ai/job/senior-android-engineer-heidi-melbourne-3rh466r8er3b) — Melbourne, Australia
- [APAC Payroll Specialist](https://feeny.ai/job/apac-payroll-specialist-heidi-makati-ty5xzv5w94y3) — Makati, Philippines
- [FP&A Analyst](https://feeny.ai/job/fp-a-analyst-heidi-sydney-0dpdzj9ja435) — Sydney, Australia
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-heidi-melbourne-h0dcnfn25993) — Melbourne, Australia