---
title: 'Account Manager at Hook'
canonical: 'https://feeny.ai/job/account-manager-hook-london-9ms1a0rqncte'
type: 'job'
last_seen: '2026-10-16'
---

# Account Manager at Hook

- **Company:** Hook
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/hook/9ed8474e-fcde-4220-8fbb-3a93ed38ea8c

## Job description

## About Hook

We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We’re a Series A company who ranked 33 out of 100 on the [Sifted](https://sifted.eu/leaderboards/sifted-100-uk-ireland-2025) fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way. The Role: We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you’ll be working with people who deeply understand the challenges and opportunities in CS. That means you’ll need to bring credibility, insight, and technical depth to every conversation. In this role, you’ll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realisation, and renewals. You’ll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook’s Customer Growth function is not about reactive support, it’s about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we’d love to speak to you.

## What you’ll be doing

- Own revenue across your accounts: Drive measurable customer value tied to revenue retention and growth. Lead renewals, expansion opportunities, and commercial negotiations.
- Identify and close expansion opportunities through strategic account planning and stakeholder engagement, Project managing success plans & running strategic reviews
- Act as a product and technical expert: quickly develop deep knowledge of Hook’s platform, and coach customers on best practices for adoption and integration.
- Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook.
- Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams.
- Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned.
- Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale.

Who are we looking for?

- Prior experience in a Customer Success or Account Management role, in a SaaS environment.
- Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms.
- Proven track record achieving commercial targets, including renewals and expansion.
- Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders.
- Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously.
- Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks.

Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience)

## Benefits

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays 🏥 Private health insurance so you can get the best care you need 🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food 📚 Annual learning & development budget for every employee 🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street 💻 The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.

## About Hook

## Core Business
- **Primary industry**: AI-powered Customer Success software
- **Target customers**: B2B, mid-market to enterprise SaaS companies with dedicated Customer Success teams
- **Mission**: “Build a new world for Customer Success, powered by AI” – maximise revenue without adding headcount [hook.co](https://hook.co/)

## Products & Services
- **Echo**: AI agent that monitors customer health, predicts churn up to 6 months in advance with 90%+ accuracy, and recommends next actions [hook.co](https://hook.co/).
- **Activator**: AI agent that creates personalised onboarding paths for each customer, adapting in real-time to drive activation [hook.co](https://hook.co/).
- **Hook Platform**: Connects product usage, revenue data, and customer interactions to provide a unified view; automates digital work and surfaces executive-ready insights with a chat interface [hook.co](https://hook.co/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding $14.3M (Series A $8.7M in December 2023, Seed $2.8M in April 2021) [linkedin.com](https://uk.linkedin.com/company/hook-technology)
- **Notable Investors/Partners**: Backed by top early-stage European investors (specific names not listed in public sources); customers include GWI and hackajob [hook.co](https://hook.co/).
- **Growth Signals**: 24.6% YoY headcount growth (52 employees), 8 open positions, annual revenue range $1M–$5M, SOC 2 and ISO 27001 certified [linkedin.com](https://uk.linkedin.com/company/hook-technology) [hook.co](https://hook.co/).

## Competitive Advantages
- Predictive accuracy: 93% churn prediction accuracy and 85% accuracy predicting renewals 180 days out [hook.co](https://hook.co/).
- AI agents that not only surface insights but execute actions (e.g., automate email nudges, CRM triggers) – “100% of the digital work” can be automated [hook.co](https://hook.co/).
- Integrates with existing systems with minimal lift; no in-house data science required.
- Security certifications (SOC 2, ISO 27001) build trust with enterprise buyers [hook.co](https://hook.co/).

## Strategic Focus
- Scaling Customer Success teams through AI automation, reducing manual work by 50% and freeing up 25–35% more efficiency [hook.co](https://hook.co/).
- Expanding agent capabilities to cover the full customer lifecycle (onboarding, risk, renewal, expansion).
- Growing customer base among mid-market and enterprise SaaS companies, with a strong emphasis on data-driven outcomes.

## Why Work Here
- **Culture**: “Ambitious people who want to be part of a like-minded team” – the company is “incredibly passionate about building a diverse and inclusive workplace” [hook.co](https://hook.co/about-us/).
- **Work model**: In-office at the London headquarters (Great Winchester Street) with flexible working space; Built In lists “OnSite Workspace” for all roles [builtin.com](https://builtin.com/company/hook-hookco).
- **Perks**: Equity for all employees, private medical insurance, flexible wellness budget, annual learning & development allowance, twice-weekly team lunches, and regular socials [hook.co](https://hook.co/careers).
- **Employer rating**: 4.7/5.0 on LinkedIn (46 reviews), with culture rated 4.9, compensation 4.6, and career growth 4.7 [linkedin.com](https://uk.linkedin.com/company/hook-technology).
- **Open roles**: Backend/Fullstack Engineer, Front End Engineer, Enterprise Account Executive, Sales Development Representative, Account Manager, and more [hook.co](https://hook.co/careers) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/hook).

## Sources
1. [hook.co](https://hook.co/)
2. [hook.co/careers](https://hook.co/careers)
3. [hook.co/about-us](https://hook.co/about-us/)
4. [builtin.com/company/hook-hookco](https://builtin.com/company/hook-hookco)
5. [linkedin.com/company/hook-technology](https://uk.linkedin.com/company/hook-technology)

## Other roles at Hook

- [Commercial Associate](https://feeny.ai/job/commercial-associate-hook-london-hp9fjtcefb8e) — London, United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-hook-london-9cj10sd8r6j7) — London, United Kingdom
- [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-hook-london-kq5vrf860840) — London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-teads-milan-rvgmzjxcckvx) — Milan, Italy
- [Account Manager](https://feeny.ai/job/account-manager-zip-san-francisco-3vcrhcqwk8b1) — San Francisco, CA
- [Account Manager](https://feeny.ai/job/account-manager-blitzy-cambridge-3z3gfw0cwe3b) — Cambridge, MA
- [Account Manager](https://feeny.ai/job/account-manager-inbeat-agency-canada-jgbcm76fy3kj) — Canada
- [Account Manager](https://feeny.ai/job/account-manager-feld-entertainment-ellenton-f1qmt96tysxj) — Ellenton, FL
- [Account Manager](https://feeny.ai/job/account-manager-vml-london-x545r5ts1szr) — London, United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-sparrow-united-states-69fye19f5bnd) — United States