--- title: 'Account Manager at HUMAN' canonical: 'https://feeny.ai/job/account-manager-human-united-states-rwamyagkce69' type: 'job' last_seen: '2026-09-11' --- # Account Manager at HUMAN - **Company:** HUMAN - **Location:** United States - **Compensation:** $120k–$145k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/human/c3a87f6e-a09b-4104-887f-9f0c7bacf229 ## Job description ## About the role As an Account Manager at HUMAN, you will own and grow relationships with a portfolio of customers and partners. You will be responsible for customer experience, adoption, retention, renewals, and expansion across HUMAN’s solutions. You will serve as a trusted advisor to key stakeholders, understand their business priorities, identify risks and opportunities, and translate customer needs into clear internal action. Success in this role requires a blend of relationship-building, consultative selling, strategic thinking, commercial discipline, and hands-on problem-solving. ## What you’ll do - Build and maintain meaningful relationships with customer stakeholders and decision-makers, serving as a primary point of contact and developing a strong understanding of their goals, business priorities, challenges, and experiences with HUMAN’s products and services. - Drive product adoption by confidently sharing product knowledge, best practices, and recommendations that help customers realize value. - Develop account strategies and actionable plans that increase customer value over time. - Identify, prepare, and execute upsell and cross-sell strategies that support customer outcomes and revenue growth. - Lead renewal planning and facilitate seamless renewals by identifying risks early and coordinating the right internal resources. - Identify and execute growth strategies that produce upsell and cross-sell opportunities. - Analyze account health, performance, engagement, and portfolio trends to identify growth opportunities, risks, and proactive next steps. - Lead customer-facing business reviews, strategic planning sessions, and presentations that clearly communicate performance, priorities, and recommendations. - Partner with Product, Marketing, Finance, Customer Success, Solutions, and technical teams to resolve issues, deliver strong customer outcomes, and act on customer feedback, market needs, and product or service gaps. - Maintain strong pipeline discipline, account visibility, and timely reporting in Salesforce and other internal systems. - Represent HUMAN at relevant industry events and use those interactions to strengthen customer relationships and bring market perspective back to customers and internal teams. - Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and a high standard of customer care. ## Who you are - 8+ years of experience in account management, partner development, consultative sales, or a closely related commercial role, with a track record of carrying and executing against a defined quota. - Experience in ad tech, media, digital advertising, or a closely related technology ecosystem, with familiarity across relevant platforms and categories such as ad servers, SSPs, DSPs, exchanges, verification, fraud, and brand safety. - A demonstrated ability to think strategically, identify business objectives and challenges, and translate them into compelling value propositions and action plans. - A strong record of relationship-building and consultative upselling and cross-selling. - Excellent written, verbal, presentation, negotiation, and executive communication skills, with the ability to communicate effectively with senior customer stakeholders and internal executives. - Strong analytical judgment and the ability to use account context, customer data, and market knowledge to shape smart next steps. - Excellent problem-solving skills, a collaborative and solutions-oriented approach, and the ability to operate with autonomy in a fast-paced environment with some operational ambiguity. - Strong organizational discipline, commercial judgment, and attention to detail. ## About HUMAN Security HUMAN was founded in a Brooklyn sci-fi bookstore with a hacker mindset and the lofty mission of making the internet safer by putting humans first. Today, our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for the world’s biggest brands and internet platforms. HUMAN is an equal opportunity workplace dedicated to protecting the internet's integrity for everyone. We believe in putting people first, embracing diversity of thought from our global teams, and welcoming all individuals to share their unique experiences as we fight cybercrime together. We support our Humans with a comprehensive total rewards package for personal and professional development, including well-being and learning stipends, flexible work options, and dedicated time off. While our HQ is in NYC, we have teams worldwide. HUMAN is growing fast, and there’s never been a more meaningful time to join us. If you thrive on solving complex problems and want to help shape the future of cybersecurity, join us as we build a safer, more human internet. If you are an individual with a disability or special need that requires accommodation, please contact us directly. ## About HUMAN ## Company Overview - **One-liner**: HUMAN (formerly White Ops) protects the integrity of the digital world by verifying the humanity of over 20 trillion digital interactions per week, safeguarding enterprises from sophisticated bots, fraud, and digital abuse. - **Entity Type**: Private (Growth Stage) - **Headquarters**: New York, NY, USA (with offices in Tel Aviv, Israel; Santa Clara, CA; and Miami, FL) - **Founded**: 2012 - **Founders**: Tamer Hassan, Michael Tiffany, Dan Kaminsky, and Ash Kalb ## Core Business - **Primary industry**: Cybersecurity (Bot Detection, Fraud Prevention, Digital Identity) - **Target customers**: B2B, Enterprise (large organizations across digital ecosystems, including e-commerce, advertising, financial services, and social platforms) - **Mission**: To protect the integrity of the digital world by ensuring that every interaction, transaction, and connection is authentic, secure, and human. ## Products & Services - **HUMAN Defense Platform**: An all-in-one, unified platform that delivers speed, scale, and precision to protect organizations from sophisticated bots, fraud, and digital abuse. It examines 2,500+ signals per interaction using 400+ algorithms and adaptive machine learning models to make high-fidelity decisions in milliseconds. - **Satori Threat Intelligence & Research**: A dedicated team that provides deep threat intelligence to enhance the HUMAN Defense platform, helping to identify and take down the actors behind fraud and abuse. - **Bot Detection & Mitigation**: The company’s core offering, ranked #1 in G2’s Bot Detection and Mitigation category, verifies the humanity of over 20 trillion digital interactions weekly across 3 billion unique devices. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Verifies over 20 trillion digital interactions per week; protects 3 billion unique devices; named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024 - **Notable Investors/Partners**: Not explicitly listed on the careers page, but the company has raised significant funding from top-tier venture capital firms (including growth-stage investors). Trusted by organizations across every digital ecosystem. - **Growth Signals**: Named in Time’s Best Inventions of 2023 (Human Defense Platform); awarded Security-as-a-Service Provider of the Year in 2024; customers rank HUMAN #1 in G2’s Bot Detection and Mitigation Category; named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024. ## Competitive Advantages - **Unmatched Scale & Telemetry**: Verifies over 20 trillion digital interactions weekly across 3 billion unique devices, creating the world’s largest threat network for unrivaled threat intelligence. - **Decision Precision & Speed**: Analyzes 2,500+ signals per interaction with 400+ algorithms and adaptive ML models, making high-fidelity decisions in milliseconds. - **Satori Threat Intelligence**: A dedicated, world-class threat intelligence and research team that provides deep insights into botnets and fraud operations, directly feeding the platform’s defenses. - **Market Leadership**: Ranked #1 in G2’s Bot Detection and Mitigation category and named a Leader in The Forrester Wave™: Bot Management Software, Q3 2024. ## Strategic Focus - **Agentic AI Innovation**: Actively working on Agentic AI to tackle fraud and abuse in new, innovative ways, as noted by team members. - **Platform Expansion**: Continuing to evolve the unified HUMAN Defense Platform to cover the entire customer journey, from bot detection to broader digital abuse prevention. - **Threat Intelligence Leadership**: Deepening the capabilities of the Satori Threat Intelligence team to stay ahead of sophisticated, evolving attack methods. ## Why Work Here - **Mission-Driven Culture**: The company’s core mission—protecting the integrity of the digital world—unites a global team. Employees describe the work as having “real impact,” not just detecting fraud but helping take down the actors behind it. - **Flexible Work Environment**: HUMAN offers remote, hybrid, and in-office options across its global offices (New York, Tel Aviv, Santa Clara, Miami). The policy is described as “Remote, Hybrid, Human.” - **Investment in Employees**: Competitive pay, equity, and benefits. Includes a yearly learning stipend for upskilling, a wellness stipend for physical/mental health, and “HUMAN Days” for community service and giving back. - **Culture & Values**: The company emphasizes five core values: “Honor the Customer Journey,” “Navigate with Speed,” “Act with Purpose,” “Move as One,” and “Unleash Our Potential.” Employees describe the culture as collaborative, supportive, and mission-driven, with a focus on real impact. - **Transparent Hiring Process**: The careers page outlines a clear, 5-step process: apply easily, chat with a recruiter, meet the team, show your skills (for technical roles), and final steps (reference check and offer). - **Diversity & Inclusion**: The company states that diverse backgrounds and perspectives are their greatest strength, and they are guided by diversity of thought while grounded in a common vision. ## Sources 1. [human.com](https://human.com.ai/en/) 2. [humansecurity.com](https://www.humansecurity.com/company/about/) 3. [humansecurity.com](https://www.humansecurity.com/company/careers/) 4. [ashbyhq.com](https://jobs.ashbyhq.com/human) ## Other roles at HUMAN - [Cyber Detection Analyst](https://feeny.ai/job/cyber-detection-analyst-human-new-york-4kdb8pytfhvq) — New York, NY - [Backend Engineer](https://feeny.ai/job/backend-engineer-human-tel-aviv-6xzhh7hqkgt5) — Tel Aviv, Israel - [Customer Success Engineer](https://feeny.ai/job/customer-success-engineer-human-london-kgtwv8jq511q) — London, United Kingdom - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-human-london-c78f0kp0td3w) — London, United Kingdom - [Senior Security Researcher](https://feeny.ai/job/senior-security-researcher-human-united-states-0j4r1fzhjphq) — United States - [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-human-tel-aviv-stgyz75racgw) — Tel Aviv, Israel - [Account Manager](https://feeny.ai/job/account-manager-red-oak-remote-dpqzqa2hxjgg) - [Account Manager](https://feeny.ai/job/account-manager-zen-educate-los-angeles-w28pxh745tc1) — Los Angeles, CA - [Account Manager](https://feeny.ai/job/account-manager-gamechanger-united-states-fe0de0n7b2zt) — United States - [Account Manager](https://feeny.ai/job/account-manager-govdash-remote-ang9n4bjtcqw)