---
title: 'Account Manager II - 1073 at Lightcast'
canonical: 'https://feeny.ai/job/account-manager-ii-1073-lightcast-moscow-d0xm8sq4w155'
type: 'job'
last_seen: '2026-09-10'
---

# Account Manager II - 1073 at Lightcast

- **Company:** Lightcast
- **Location:** Moscow, ID
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/economicmodeling/64d93cdf-ce20-43f9-8b28-dbb85a64a985

## Job description

The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth. The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.

THIS POSITION IS LOCATED ON-SITE IN MOSCOW, ID, AND ONLY CANDIDATES WHO ARE LOCAL OR ARE WILLING TO RELOCATE WILL BE CONSIDERED AT THIS TIME.

Major Responsibilities: Customer Strategy and Relationships

- Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
- Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
- Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.

Customer Outcomes and Value

- Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
- Monitor product adoption, engagement, account health, and progress toward customer outcomes.
- Proactively address risks and barriers to adoption, value realization, or renewal.
- Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
- Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.

Renewals and Account Growth

- Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
- Maintain consistent commercial conversations throughout the customer lifecycle. Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions. Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
- Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.

Cross-Functional Execution

- Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
- Consistently follow through on customer actions, risks, and opportunities.
- Share customer insights and feedback to improve products, services, and the overall customer experience.
- Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
- Set specific goals, coordinate the successful onboarding, and measure account health according to established targets.  Ensure customers achieve fast time-to-value.  Keep clients engaged and regularly using our product and services.

Education and Experience:

- 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
- Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
- Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple competing priorities and maintain a high level of customer activity.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools. A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

## About Lightcast

## Company Overview
- **One-liner**: Lightcast (formerly Emsi Burning Glass) provides the world’s most comprehensive labor market intelligence by transforming job postings, professional profiles, and government data into actionable insights for businesses, educators, and governments.
- **Entity Type**: Private (growth stage, no recent funding disclosed)
- **Headquarters**: Moscow, Idaho, United States
- **Founded**: 2000
- **Founders**: Not publicly available (company was originally Emsi; merged with Burning Glass Technologies)

## Core Business
- **Primary industries**: Labor Market Analytics, Workforce Intelligence, HR Technology, Economic Development
- **Target customers**: B2B – enterprises, government agencies, educational institutions, workforce boards, and economic development organizations
- **Mission/Purpose**: “Drive economic prosperity and mobility by providing the insights needed to build and develop our people, institutions, companies, and communities.” (source: [lightcast.io](https://lightcast.io))

## Products & Services
- **Lightcast Data Platform**: SaaS platform offering interactive maps, graphs, and dashboards to explore labor market trends, skills demand, and workforce gaps.
- **APIs & Data Feeds**: Programmatic access to the world’s largest labor market database covering 165+ countries, 3B+ job postings, and 1.2B career profiles.
- **Consulting Services**: Custom research projects and strategic advisory from a team of data scientists and economists.
- **Beyond The Buzz (AI Skills Disruption Matrix™)**: Proprietary tool and research framework to analyze AI’s impact on skills and workforce strategy.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: 521 employees (+12.8% YoY growth), 42,653 LinkedIn followers, recognized in TIME’s 2026 America’s Top WorkTech Companies
- **Notable Investors / Partners**: Not publicly listed; clients include top universities, Fortune 500 firms, and government agencies; cited regularly in NY Times, WSJ, Forbes, CNBC
- **Growth Signals**: 17 active job postings (up 325% YoY); acquired Gazelle (2023) to expand data capabilities; expanding into new geographies (10 countries, including India, UK, Italy, Canada)

## Competitive Advantages
- **Unmatched data breadth**: Over 3 billion job postings, 1.2 billion career profiles, and 100+ government sources across 165 countries.
- **Proprietary AI & taxonomies**: Advanced natural language processing and human-expert refinement to structure and standardize labor market data.
- **25+ years of experience**: Pioneer in collecting and analyzing labor market information at scale.
- **Trusted authority**: Regularly featured in top-tier media and used by policymakers and institutions worldwide.

## Strategic Focus
- **AI & Skills Transformation**: Leading research on how AI is reshaping skills demand, with tools like the AI Skills Disruption Matrix.
- **Education & Workforce Alignment**: Deepening partnerships with universities, governments, and workforce organizations to improve talent pipelines.
- **Global Expansion**: Strengthening presence in Europe, India, and other key markets.
- **Product Innovation**: Investing in data-driven decision-making tools for both corporate and public sector clients.

## Why Work Here
- **Culture**: Mission-driven environment focused on impact, innovation, and meaningful work. Emphasizes intellectual rigor and collaboration.
- **Remote/Hybrid**: Many roles are remote (US and global); offices in Moscow (ID), UK, Europe, and India. Distributed team across 10 countries.
- **Diverse Hiring Areas**: Actively recruiting for Sales, Product & Engineering, Data Science & Analytics, Corporate Functions, and Leadership roles.
- **Growth Opportunity**: 12.8% headcount growth; employees are given autonomy to own research agendas and drive cross-functional projects.
- **Notable Perks**: Not explicitly listed, but the company uses AI to support hiring (transparent about it); offers continuous learning through cutting-edge labor market research.

## Sources
1. [lightcast.io](https://lightcast.io/)
2. [lightcast.io – About](https://lightcast.io/en)
3. [LinkedIn – Lightcast](https://www.linkedin.com/company/lightcastdata)
4. [Careers – Future Opportunities](https://jobs.lever.co/economicmodeling/69c5168b-6802-4936-963a-99615957c412)
5. [Careers – Principal Economist](https://jobs.lever.co/economicmodeling/383e7c18-24e8-4b5e-a1e5-05fc150bfd65)

## Other roles at Lightcast

- [Director of Internal Technologies (Moscow, ID) - 1081](https://feeny.ai/job/director-of-internal-technologies-moscow-id-1081-lightcast-moscow-pr7fpm9gp2ns) — Moscow, ID
- [UX/UI Designer (Moscow) - 1077](https://feeny.ai/job/ux-ui-designer-moscow-1077-lightcast-moscow-3n9bfc96kkjm) — Moscow, ID
- [Sales Solutions Engineer - 1079](https://feeny.ai/job/sales-solutions-engineer-1079-lightcast-moscow-tppngvxanjwd) — Moscow, ID
- [Lead Research Analyst - 1078](https://feeny.ai/job/lead-research-analyst-1078-lightcast-moscow-jf902np9bcvz) — Moscow, ID
- [Data Analyst(Bulgarian)](https://feeny.ai/job/data-analyst-bulgarian-lightcast-bulgaria-ma30seerenam) — Bulgaria
- [Data Analyst (Greek)](https://feeny.ai/job/data-analyst-greek-lightcast-greece-t16m2rswh406) — Greece
- [Data Analyst (Lithuanian)](https://feeny.ai/job/data-analyst-lithuanian-lightcast-lithuania-5cy14m9z8s6j) — Lithuania
- [Data Product Manager - Knowledge Platform - 1075](https://feeny.ai/job/data-product-manager-knowledge-platform-1075-lightcast-united-kingdom-3d4ypq24qyqa) — United Kingdom
- [Product Manager - Emerging Technologies - 1071](https://feeny.ai/job/product-manager-emerging-technologies-1071-lightcast-united-states-8c4dv2r62y5n) — United States
- [Associate Product Manager (Data) - 1072](https://feeny.ai/job/associate-product-manager-data-1072-lightcast-moscow-tvszee24qxqa) — Moscow, ID