---
title: 'Account Manager II - Shops at Careem'
canonical: 'https://feeny.ai/job/account-manager-ii-shops-careem-dubai-nxbt2sjyfady'
type: 'job'
last_seen: '2026-11-11'
---

# Account Manager II - Shops at Careem

- **Company:** Careem
- **Location:** Dubai, United Arab Emirates
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://boards.greenhouse.io/careem/jobs/8899591002?gh_jid=8899591002

## Job description

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

## About the team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Shops, all aligned on the same values of ownership, shooting to the moon, and being of service to customers, partners, colleagues, and captains.

## What you'll do

The role of Account Manager, Groceries calls for a rare combination of negotiation expertise, relationship management, business strategy, operational excellence, and problem solving. You'll own the commercial success of Careem's grocery and supermarket partners across the UAE. Other areas of responsibility include:

- Account Management: Develop strong, long-lasting relationships as the main point of contact between grocery and supermarket partners and Careem. You are responsible for leading relationships with high-profile grocery chains and supermarkets on the Careem Platform.
- Growth: Drive business growth of existing non-food accounts and improve their commercial and operational performance to ensure they succeed on Careem from catalog depth and pricing competitiveness to availability and basket size. You also drive growth by onboarding new high-value grocery and supermarket brands to the platform.
- Analysis: Analyze account performance data - GTV, order frequency, basket size, SKU-level availability, and conversion to quantify your actions. All decisions should be backed by data to improve the performance of key grocery accounts.
- Performance Meetings: Complete partner performance business reviews on a periodic basis and draw out next month's plans based on what was discussed, covering commercial performance, operational health, and catalog quality.
- Partner with internal teams: Work closely with internal stakeholders from Marketing to Supply Chain, Catalog, Customer Care, and Finance to ensure grocery partners meet growth objectives aligned with overall business strategy.
- Marketing and Monetization: Work closely with grocery partners to demonstrate the value of advertising and in-app promotions with Careem, with mutual goals of driving increased order volume and basket value.

## What you'll need

- At least 2+ years experience experience in Account Management of enterprise accounts and commercial roles, ideally within grocery, FMCG, retail, or e-commerce.
- Startup experience in a high-growth environment is highly preferable.
- Minimum Bachelor's degree in Business, Economics, or a related field.
- Strong interpersonal skills with an approachable, humble, and team-oriented mindset.
- Ability to establish and lead relationships with high-profile grocery and retail partners.
- Strong problem-solving skills, ability to bounce back from setbacks, and high adaptability to change.
- Natural high intellect and quickness of thought to understand complex commercial opportunities, including margin structures, promotional mechanics, and catalog dynamics specific to grocery retail.
- Demonstrated experience using Microsoft Office tools (especially Excel) and related project/program management applications to drive best practice.
- You must be a self-starter with an exemplary sense of ownership, as we'll look for you to manage your own time and priorities here.

## What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

## About Careem

## Company Overview
- **One-liner**: Careem is building “the everything app” for the greater Middle East, making it easier to move around, order food and groceries, manage payments, and more.
- **Entity Type**: Private (acquired by Uber in 2020 for $3.1 B; subsequent $400 M investment from e&)
- **Headquarters**: Dubai, United Arab Emirates
- **Founded**: 2012
- **Founders**: Mudassir Sheikha (Co‑founder & CEO), Magnus Olsson (Co‑founder & Chief Product Architect), Abdullah Elyas (Co‑founder, joined 2013)

## Core Business
- Primary industry: Super app / ride‑hailing / food & grocery delivery / digital payments
- Target customers: B2C consumers across the Middle East, North Africa, and Pakistan (MENAP)
- Mission: “To simplify and improve the lives of people and build an awesome organisation that inspires.”

## Products & Services
- **Ride‑Hailing**: On‑demand transportation connecting passengers with “Captains” (drivers).
- **Careem Food**: Food delivery from local restaurants.
- **Careem Grocery**: Grocery and convenience store delivery.
- **Careem Pay**: Digital payments, money transfers, and mobile top‑ups.
- **Careem Rides (Business)**: Corporate travel management.
- **Captain Platform**: Earnings and tools for drivers/delivery partners.

All offerings are integrated into a single Super App available in 70+ cities across 10 countries.

## Market Standing
- **Valuation / Market Cap**: Acquired by Uber for $3.1 B in 2020; latest disclosed investment valued an unspecified stake at $400 M (e&, 2023).
- **Key Metric**: Total funding – $3.5 B+ (including acquisition amount); annual revenue not publicly available.
- **Notable Investors / Partners**: Uber Technologies (parent company); e& (global technology investor, $400 M strategic investment).
- **Growth Signals**:
  - Over 50 M customers and 2.5 M Captains served since 2012.
  - Expanded from ride‑hailing to food, grocery, and payments (super‑app strategy).
  - 12,000+ colleagues across five tech sites in Europe and MENAP.
  - Largest tech startup exit in the MENAP region.

## Competitive Advantages
- **First‑mover & brand trust** in a region with fragmented mobility and delivery options.
- **Super‑app ecosystem** that increases user stickiness and cross‑selling (rides → food → payments).
- **Backing of Uber** (global scale, technology, and capital) plus local expertise from e&.
- **Large, loyal network of Captains** and deep understanding of local regulatory environments.

## Strategic Focus
- Scaling the Super App by launching and expanding verticals (e.g., payments, groceries) across key markets.
- Leveraging synergies with e& and Uber to accelerate growth and achieve profitability.
- Building a lasting tech institution in the region that attracts and develops top talent.

## Why Work Here
- **Ownership culture**: Careem calls colleagues “owners, not employees” and emphasises autonomy and impact.
- **Learning & growth**: Opportunity to work on cutting‑edge technology across multiple verticals, with on‑the‑job learning and mentorship.
- **Community & purpose**: A stated mission to simplify lives and drive social/economic progress in the region.
- **Work‑life**: Hybrid/remote policy not explicitly confirmed; presence in Dubai, plus engineering hubs in Europe and MENAP suggests flexible arrangements.
- **Benefits**: Comprehensive perks (details on careers page), plus the chance to be part of the region’s most celebrated tech success story.

## Sources
1. [careem.com – About Us](https://www.careem.com/en-KW/about-us/)
2. [careem.com – Home](https://www.careem.com/)
3. [why.careem.com – Colleague Value Proposition](https://why.careem.com/en/)
4. [careem.com – Careers / Life at Careem](https://www.careem.com/en-AE/careers/)
5. [jobs.careem.com – Careers Page](https://jobs.careem.com/)

## Other roles at Careem

- [Quality Specialist](https://feeny.ai/job/quality-specialist-careem-dubai-ehd1mca30e1g) — Dubai, United Arab Emirates
- [Product Operations Manager](https://feeny.ai/job/product-operations-manager-careem-karachi-5pvn8y6x97x2) — Karachi, Pakistan
- [Account Manager I - Jordan](https://feeny.ai/job/account-manager-i-jordan-careem-amman-dk7kpyypx0yz) — Amman, Jordan
- [Account Manager I](https://feeny.ai/job/account-manager-i-careem-karachi-amrd9a88erag) — Karachi, Pakistan
- [Account Manager I](https://feeny.ai/job/account-manager-i-careem-amman-z0fmrzz23sqb) — Amman, Jordan
- [Sales Executive](https://feeny.ai/job/sales-executive-careem-dubai-kq64de94dw4q) — Dubai, United Arab Emirates
- [Account Manager I](https://feeny.ai/job/account-manager-i-careem-dubai-461k1v2y12cb) — Dubai, United Arab Emirates
- [Senior Strategy and Care Transformation Manager](https://feeny.ai/job/senior-strategy-and-care-transformation-manager-careem-dubai-xwbzw81n9fpy) — Dubai, United Arab Emirates
- [Senior Operations Associate - Shops](https://feeny.ai/job/senior-operations-associate-shops-careem-dubai-qvznva8p1p88) — Dubai, United Arab Emirates
- [Associate Director of Ads Sales](https://feeny.ai/job/associate-director-of-ads-sales-careem-dubai-2n0ey43e5d58) — Dubai, United Arab Emirates