---
title: 'Account Manager at inKind'
canonical: 'https://feeny.ai/job/account-manager-inkind-austin-7m2vpg61jzx2'
type: 'job'
last_seen: '2026-09-04'
---

# Account Manager at inKind

- **Company:** inKind
- **Location:** Austin, TX
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/inkind/jobs/5379489008

## Job description

Role Summary:

Our Account Manager is a proactive, collaborative post-Sales role who thrives on and will be responsible for building and maintaining strong, long-lasting partner relationships, ensuring customer satisfaction through retention, hold periodic business reviews, and identifying new business opportunities within existing accounts for their assigned territory. This role requires a blend of sales acumen, customer service skills, and strategic thinking.

Who You Are:

- Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
- A resilient achiever who is motivated by opportunities and embodies a hospitality mentality
- A strong communicator and relationship builder who is able to efficiently work with external stakeholders and internal teams
- Adaptive, organized, and a natural problem solver
- A tenacious relationship builder who is passionate about adding value to our partners

Responsibilities/Essential Functions:

- Identify and develop new business opportunities within existing accounts, including upselling and cross-selling additional products or services to meet business needs/targets.
- Act as a trusted partner and subject matter expert to existing and future restaurant partners
- Understand partner needs and business objectives to proactively and successfully identify and action on solutions that drive value and success.
- Act as a liaison between the partner and internal teams (e.g., Product, Support, Engineering) to resolve any issues or challenges promptly and effectively.
- Stay up-to-date with industry trends, competitor activities, and new product offerings to better serve and advise partners.
- Accurately track and update communications in Salesforce in real time

Minimum Qualifications:

- 3+ years in a client-facing relationship management, operations, or support role, preferably in Hospitality, FinTech, or SaaS
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
- Experience with Salesforce, ServiceNow, or other CRM tools

Preferred Qualifications:

- Experience working in or with restaurants or food-related entities/clients
- Experience in a start-up environment

Work Environment:

- The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
- This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas

Some of our Benefits:

- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks

Salary:

- $85,000

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our [Privacy Policy](http://inkind.com/privacy). For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

## About inKind

## Company Overview
- **One-liner**: inKind is a hospitality fintech platform that lets diners earn 20% back at thousands of restaurants while providing growth capital to restaurant operators.
- **Entity Type**: Private (multiple funding rounds; $458.6M total funding)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2018 (company traces roots to a restaurant incubator started in 2013/2016)
- **Founders**: Not publicly disclosed

## Core Business
- Primary industries: Hospitality, Fintech, Restaurant Technology
- Target customers: B2B (independent restaurants and hospitality groups) and B2C (diners)
- Mission: “Support restaurants and connect consumers with experiences that enrich their everyday moments and commemorate their landmarks.”

## Products & Services
- **inKind App**: A mobile app that allows diners to pay their restaurant bill seamlessly and earn 20% back on every purchase. Users can also link their best dining rewards credit card to double dip. The app offers exclusive access to perks, offers, and events.
- **inKind Funding**: A unique funding model where inKind provides capital to restaurants in exchange for future credit. This model helps restaurants grow while creating a flywheel of diner engagement.
- **Gift Cards & Rewards**: High-dollar gift cards sold to guests, driving traffic to partner restaurants.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of $458.6M across 12 rounds (LinkedIn data)
- **Notable Investors/Partners**: Partners include celebrated restaurant groups like José Andrés and Michael Mina, as well as thousands of independent restaurants nationwide. Specific investors are not publicly listed in available sources.
- **Growth Signals**: Over 4.5 million app store downloads, 75,000+ reviews with a 4.9 rating, $100 million rewarded to guests so far. Headcount grew 27.1% year-over-year to 140 employees. Active job postings increased 300% year-over-year. Expanding sales teams into multiple new cities (Phoenix, Charlotte, Minneapolis, etc.).

## Competitive Advantages
- **Win-Win Model**: Restaurants receive growth capital without traditional debt; diners earn meaningful rewards, creating a self-reinforcing ecosystem.
- **High User Engagement**: Exceptional app store rating (4.9) and large user base indicate strong product-market fit.
- **Curated Restaurant Network**: Partnerships with top-tier chefs and beloved local spots provide a differentiated dining discovery experience.
- **Data & Technology**: A dedicated engineering team (Senior React Native, Platform, Data Engineer AI) building a seamless payment and rewards platform.

## Strategic Focus
- **Geographic Expansion**: Actively hiring Account Executives for new markets (Phoenix, Charlotte, Tampa, San Diego, etc.) to grow the restaurant partner network.
- **Engineering & Product Investment**: Hiring senior software engineers (React Native, Platform) and a Data Engineer (AI) to enhance the app and data capabilities.
- **Security & Compliance**: Adding a Senior Director of Security & Compliance, signaling a focus on enterprise-grade infrastructure and regulatory readiness.
- **Operational Enablement**: A new Senior Director of Partner Operations & Enablement to scale restaurant partnerships.

## Why Work Here
- **Culture**: Collaborative, cross-functional environment with values like “Triple Win,” “Speak Up,” “Share a Meal,” and “Try. Listen. Iterate.” Emphasis on celebrating achievements and continuous learning.
- **Work Model**: Hybrid workspace in Austin, TX – employees typically on-site 3.5 days a week. Remote roles available for some sales positions.
- **Perks**: Daily company-provided lunches, unlimited snacks, dog-friendly office, free parking & fitness center, unlimited vacation policy, 401K plan, childcare policy & paid parental leave, short-term disability insurance, company-provided Apple devices.
- **Engineering Culture**: Modern tech stack (React Native, Braze, data engineering) with a focus on building a high-quality, scalable platform. The team is relatively small (35 product + tech employees), offering significant ownership and impact.

## Sources
1. [inkind.com/careers](https://inkind.com/careers)
2. [inkind.com](https://inkind.com/)
3. [job-boards.greenhouse.io/inkind](http://job-boards.greenhouse.io/inkind)
4. [builtin.com/company/inkind](https://builtin.com/company/inkind)
5. [linkedin.com/company/inkindcapital](https://www.linkedin.com/company/inkindcapital)

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