--- title: 'Account Manager at Innodata' canonical: 'https://feeny.ai/job/account-manager-innodata-san-francisco-k6e9rsks5z9e' type: 'job' last_seen: '2026-09-10' --- # Account Manager at Innodata - **Company:** Innodata - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** remote - **Posted:** 2019-07-24 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/innodata/83bd0eaf-6269-465f-9ba1-6f91e57abc15 ## Job description Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying. ## SKILL SET - 3+ years of customer relationship or account management experience working in software as a service (SaaS) - Solutions and results-oriented mindset - Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities - Highly organized with strong project management and time management skills - Hands-on experience with product training to external customers - Proven experience delivering value-based communications - Strong ability to facilitate meetings with customers and users of various levels of seniority - Empathy for customers - Experience with opportunity identification for account expansion and revenue growth - Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers Within 1 MONTH, YOU'LL: - Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos - Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently - On a regular basis - Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings. - Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact - Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy ## WITHIN 3 MONTHS: - Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits - Identify the current hiring practices and internal business goals of your customer accounts - Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI) - Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team - Teach customers best practices for using the Lever product suite through webinars and targeted training sessions - Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products - Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes - Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines. - Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience - Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals - Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat ## WITHIN 6 MONTHS YOU'LL - Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever. - Provide feedback for process improvements which improves our abilities to better serve both external and internal customers - Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals - Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally - Get involved in hiring and growing the team by helping to interview candidates - Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services - Confidently handle high-stakes, time sensitive issues with customers - Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle - Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment - Help train new Customer Success Managers by participating in team on-boarding sessions All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. ## About Innodata ## Company Overview - **One-liner**: Innodata is a global data engineering and AI systems services company that helps leading technology companies and enterprises build, train, evaluate, and deploy advanced AI systems. - **Entity Type**: Public — Nasdaq: INOD - **Headquarters**: Ridgefield Park, New Jersey, USA (just outside New York City) - **Founded**: 1988 - **Founders**: Not publicly available in cited sources ## Core Business - **Primary industry**: AI data engineering & AI lifecycle services (training data, post-training alignment, AI safety evaluation, and enterprise AI enablement) - **Target customers**: B2B — frontier AI laboratories, Big Tech companies (including five of the "Magnificent Seven"), and enterprise adopters in banking, insurance, financial services, technology, digital retail, and information/media - **Mission**: "To enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale" — per its 2025 10-K filing ## Products & Services - **Training & Post-Training Data Development**: Domain-specific data annotation across image, video, sensor (LiDAR), text, document, audio, and speech data, plus data generation, augmentation, and fine-tuning datasets. - **Alignment & Preference Optimization**: Human preference feedback and alignment services to help models behave reliably and match developer intent. - **AI Safety Evaluation & Red Teaming**: Capabilities, alignment, and safety evaluation; structured red teaming for prompt injection, jailbreaks, agent workflows, tool use, data exfiltration, and privilege-escalation risks. - **AI Enablement & Operationalization**: Support for agentic and tool-using systems, model configuration, integration, and deployment. - **AI Consultation & Vision Workshops**: Strategic roadmapping, design thinking, and person/machine synergy planning for enterprise AI adoption. - **Digital Transformation Services**: Cloud migration, legacy application modernization, and product design. - **GenAI Workbench** *(coming soon)*: Proprietary AI SaaS platform for advanced LLM development. - **Synodex®**: Platform that transforms medical records into structured digital data for insurance and healthcare workflows. - **Agility PR Solutions**: Media intelligence and public relations workflow SaaS with AI-driven monitoring, analytics, and content capabilities; rated by G2 Crowd as meeting customer requirements better than its two largest competitors. ## Market Standing - **Valuation/Market Cap**: Not disclosed in the cited sources; INOD trades on Nasdaq with notable volatility tied to AI market sentiment — verify the current figure via a live quote. - **Key Metric**: Annual revenue of $251.7M (per LinkedIn company data); 10,107 employees as of December 31, 2025 (per 10-K). - **Notable Investors/Partners**: No traditional VC investors — publicly traded. Customers include five of the "Magnificent Seven," several leading AI research labs, and large enterprises. - **Growth Signals**: - +64.5% YoY headcount growth reported on LinkedIn (+3,386 people) - 12,200 professionals across 70+ countries (including employees and contractors), spanning North America, Europe, and Asia-Pacific - 20+ global delivery locations with proficiency in 120+ native languages and dialects - Customer investments often measured in the hundreds of millions of dollars in AI R&D and deployment ## Competitive Advantages - **36+ year track record**: Founded in 1988; long-standing trust with major global organizations. - **Full AI lifecycle coverage**: Operates across training, post-training, alignment, evaluation, and deployment in alignment with AI developers' internal pipelines. - **Scale of specialized human expertise**: 11,500+ in-house subject matter experts across STEM, healthcare, finance, legal, linguistics, and taxonomy domains. - **One of the largest, most geographically diverse delivery footprints** in AI data and eval, enabling follow-the-sun iteration and multilingual/culturally informed safety assessments. - **Research-driven safety approach**: Proprietary red teaming, cybersecurity testing for LLMs and agents, and measurement rigor relevant for frontier model developers and high-stakes enterprise deployments. - **Dual role**: Serves both AI builders and enterprise adopters, creating a reinforcing feedback loop that strengthens capabilities across both sides of the market. - **Proprietary platforms**: Synodex and Agility deliver recurring SaaS revenue and vertical-specific AI value. ## ## Other roles at Innodata - [Financial Analyst](https://feeny.ai/job/financial-analyst-innodata-san-francisco-phpwc9wnb7yd) — San Francisco, CA - [Strategic Partnership Manager](https://feeny.ai/job/strategic-partnership-manager-innodata-san-francisco-tdzs7aehctmn) — San Francisco, CA - [Account Manager](https://feeny.ai/job/account-manager-red-oak-remote-dpqzqa2hxjgg) - [Account Manager](https://feeny.ai/job/account-manager-weekday-bengaluru-cpq1xh17qx2y) — Bengaluru, India - [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-dublin-tm5tczmj8zwh) — Dublin, Ireland - [Account Manager](https://feeny.ai/job/account-manager-zen-educate-los-angeles-w28pxh745tc1) — Los Angeles, CA - [Account Manager](https://feeny.ai/job/account-manager-human-united-states-rwamyagkce69) — United States - [Account Manager](https://feeny.ai/job/account-manager-kaseya-careers-miami-n7fzve1jedjd) — Miami, FL - [Account Manager](https://feeny.ai/job/account-manager-gamechanger-united-states-fe0de0n7b2zt) — United States - [Account Manager](https://feeny.ai/job/account-manager-govdash-remote-ang9n4bjtcqw)