---
title: 'Account Manager at Language Services Associates, Inc.'
canonical: 'https://feeny.ai/job/account-manager-language-services-associates-inc-remote-mx7dyjp9gd7g'
type: 'job'
last_seen: '2026-10-14'
---

# Account Manager at Language Services Associates, Inc.

- **Company:** Language Services Associates, Inc.
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.lever.co/lsa-hr/07fae8ca-d68a-4d64-ab70-cb69c125f030

## Job description

The Account Manager is responsible for protecting, growing, and deepening a targeted portfolio of mid-market Growth Accounts by serving as the primary relationship owner and customer advocate. This role is accountable for proactive customer engagement, stakeholder relationship development, and coordination of internal resources to improve customer outcomes. The Account Manager is expected to operate with a proactive, insight-led, business-minded, and relationship-driven approach that increases utilization, expands service adoption, supports retention, and prepares high-potential accounts for continued growth.

Essential Duties and Responsibilities

- Cultivate and maintain stakeholder relationships across assigned mid-market Growth Accounts, including primary contacts, decision makers, operational users, procurement, finance, influencers, and other key stakeholders.
- Identify, qualify, document, and advance consultative growth opportunities within assigned accounts. This may include expansion of existing services and utilization as well as introducing new service lines. Partner with Product Management, Marketing, Sales Enablement, Operations, and other internal stakeholders to advance qualified opportunities.
- Own renewal readiness planning for assigned accounts, including monitoring renewal timelines, competitive risk, pricing or scope considerations, and customer satisfaction. Support and manage the completion of renewal and RFP efforts.
- Develop and manage proactive engagement plans for assigned accounts, including routine customer touchpoints at least every 60 days, with more frequent engagement based on account opportunity, risk, renewal timing, or customer need.
- Provide timely responses and resolution to customer inquiries and issues by effectively collaborating with internal support teams. Maintain ownership of customer communication through resolution and identify recurring themes that may affect retention or growth.
- Maintain account plans that define customer profiles, stakeholders, health indicators, growth and renewal goals, risks, and clear action items. Monitor service, revenue, utilization, adoption, engagement, and issue trends to identify opportunities or risks and update recommended actions accordingly.
- Meet all internal deadlines for reports, action items, updates, and key activities as defined by the Director and/or Senior and Executive leadership. Maintain timely and accurate Dynamics (or current CRM) documentation for customer interactions, opportunities, risks, commitments, and next steps to support visibility, accountability, cadence adherence, and management reporting.
- Perform other duties as assigned by Director and/or Senior and Executive leadership.

## Preferred Qualifications

- Strong verbal and written communication skills
- Effective relationship-building and networking skills, with the ability to communicate across multiple organizational levels.
- Consultative account management, growth planning, and opportunity identification skills.
- Analytical orientation, including the ability to interpret revenue, utilization, service, and account-health trends.
- Familiarity with CRM systems, MS Office, and customer reporting and activity platforms.
- Strong time management, portfolio prioritization, follow-through, and organizational skills.

LSA has been recognized as a top workplace in 2023, 2024 and 2025 by Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: Click Here!

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services.  With over 200 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment.  LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping.  LSA offers a competitive benefits package with a generous 401k match for qualifying employees.  For more information on LSA, please visit www.lsa.inc

LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  EEO IS THE LAW

## About Language Services Associates, Inc.

## Company Overview
- **One-liner**: Language Services Associates (LSA) is a global language services provider offering interpretation, translation, and AI-powered communication solutions to help businesses and individuals overcome language barriers.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Horsham, Pennsylvania, United States
- **Founded**: 1991
- **Founders**: Laura K.T. Schriver

## Core Business
- **Primary industry/industries**: Translation and Localization, Language Services
- **Target customers**: B2B – enterprises, healthcare organizations, government agencies, financial institutions, travel companies, and any organization needing multilingual communication support.
- **Mission or purpose statement**: “To interpret and translate the world by providing industry leading linguists, state-of-the-art technology, and elite customer service.” LSA aims to help people and companies survive and thrive in a global environment.

## Products & Services
- **Telephone Interpretation**: On-demand over-the-phone interpretation in hundreds of languages, using proprietary algorithms to connect the best interpreter quickly.
- **Video Remote Interpretation (VRI)**: Face-to-face remote interpretation via video for settings like healthcare, legal, and customer service.
- **Onsite Interpretation**: In-person interpreters for meetings, conferences, legal proceedings, and medical appointments.
- **Translation & Localization**: Written translation of documents, websites, software, and marketing materials, adapted for cultural relevance.
- **Sign Language Interpretation**: ASL and other sign language services, including remote and on-site options.
- **Language Assessments**: Testing and certification of linguists to ensure quality and accuracy.
- **AI Language Services**: Technology-driven solutions including customizable reporting, security interfaces, and future-focused enhancements (AI department dedicated to innovation).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (privately held)
- **Key Metric**: Annual Revenue of $28.9M (latest) and Total Employees of 1,371 (+8.0% YoY)
- **Notable Investors/Partners**: Not publicly available; company remains under founder ownership. No external funding rounds found.
- **Growth Signals**: 8% year-over-year headcount growth; ranked 9th in Philadelphia Inquirer’s Top Workplaces 2025 (midsize companies); named Top Workplaces USA for the third time; workforce distributed across 74 countries; 92,201 LinkedIn followers (up 25.2% yearly).

## Competitive Advantages
- **Technology Leadership**: Proprietary algorithms for interpreter matching, custom reporting, and a dedicated Product Innovation department focused on future enhancements.
- **Security & Compliance**: Meets or exceeds industry and government cybersecurity and data protection standards, critical for healthcare, legal, and government clients.
- **Customization & Flexibility**: Tailors solutions to each client’s budget, industry, and specific needs, offering a value-driven approach.
- **Scale & Reach**: One of the largest U.S.-based interpretation companies with a global linguist network covering 300+ languages and operations in 74 countries.
- **Experience & Stability**: Over three decades in operation (founded 1991), with a track record of serving thousands of clients across virtually every industry.

## Strategic Focus
- **Technology Innovation**: Continued investment in AI, algorithm optimization, and product enhancements to improve speed, accuracy, and client experience.
- **Global Expansion**: Growing interpreter network worldwide and deepening presence in key markets (e.g., Latin America, Africa).
- **Client-Centric Solutions**: Building customized language access programs that deliver measurable ROI for clients, with emphasis on value and support.
- **Workforce Development**: Attracting and retaining top linguists and corporate talent through culture initiatives, remote work, and competitive benefits.

## Why Work Here
- **Culture & Recognition**: Named a Top Workplace USA (3 times) and ranked 9th in Philadelphia Inquirer’s Top Workplaces 2025. Culture built on honesty, transparency, respect, and diversity.
- **Remote & Flexible Work**: Many corporate roles are remote; interpreter positions offer flexible schedules (full-time, part-time, independent contractor).
- **Meaningful Mission**: Employees help non-English speakers access vital services (medical care, banking, travel) and enable global business communication.
- **Benefits**: Competitive pay, health insurance (medical, vision, dental), generous PTO, 401(k) match, employer-paid disability/life insurance, wellness programs, telemedicine, pet insurance, and Employee Assistance Program.
- **Open Communication**: Monthly “Coffee with Coop” events with President Scott Cooper; direct access to senior leadership.
- **Diverse Workforce**: Employees across 74 countries; multilingual not required for corporate roles.
- **Engineering/Product Culture**: Dedicated Product Innovation and QA teams; emphasis on technology-driven solutions and continuous improvement.

## Sources
1. [linkedin.com](https://linkedin.com/company/language-services-associates)
2. [lsa.inc/opportunities](https://lsa.inc/opportunities/)
3. [lsa.inc/about/who-is-lsa](https://lsa.inc/about/who-is-lsa/)
4. [lsa.inc/opportunities/corporate-careers](https://lsa.inc/opportunities/corporate-careers/)
5. [jobs.lever.co/lsaweb](https://jobs.lever.co/lsaweb)

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