---
title: 'Account Manager at Lightspeed Systems'
canonical: 'https://feeny.ai/job/account-manager-lightspeed-systems-austin-wg1xvef7n0xw'
type: 'job'
last_seen: '2026-10-13'
---

# Account Manager at Lightspeed Systems

- **Company:** Lightspeed Systems
- **Location:** Austin, TX
- **Posted:** 2026-09-18
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/lightspeedsystems/jobs/7999850003

## Job description

Lightspeed Systems is seeking an Account Manager, to own the post-sale relationship for a dedicated book of mid-market K-12 school district accounts. This role is responsible for retention, expansion, and making sure customers are getting real value out of their Lightspeed products - you are the primary point of contact for your customers for the life of the contract. This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there.

## Key Responsibilities

- Own a named list of assigned accounts with defined renewal dates as the customer's primary point of contact.
- Drive all renewal activity from first outreach through signed order, and proactively flag at-risk accounts before they become churn.
- Identify and close expansion and upsell opportunities within your book - additional products, increased seat counts, multi-year conversions.
- Maintain accurate, current Salesforce records on every account in your book - opportunity stage, renewal health, next steps, and contacts.
- Spot at-risk accounts early and escalate promptly, rather than waiting for a renewal to be in jeopardy.
- Conduct regular account review meetings designed to surface expansion opportunity and reduce churn risk, not just handle support issues.
- Coordinate with the Account Executive team on cross-sell plays when a new-logo opportunity touches one of your existing accounts.
- Partner with your Solutions Engineer on any open support cases affecting your accounts.
- Own retention and expansion revenue for your book - you are not measured on new-logo sales.

Required Qualifications

- Bachelor's degree preferred.
- 4+ years of B2B account management, customer success, or renewal-focused sales experience, with a strong preference for EdTech or SaaS environments.
- Strong track record of retaining and growing a substantial book of business - driving meaningful expansion/upsell revenue, not just holding renewal rates steady.
- Experience managing renewals and expansion opportunities with K-12 school districts or public sector organizations, or a demonstrated ability to ramp quickly in that environment.
- Strong relationship-management and consultative skills - able to run a structured account review, not just respond to tickets.
- Proficiency with CRM systems (Salesforce) and modern customer/account management tools.
- Able to work onsite at Lightspeed's Austin HQ (Code Ranch) Monday–Thursday and to travel as required (see Travel above).

## Preferred Qualifications

- Familiarity with school safety, content filtering, device management, or classroom management technology.
- Experience navigating public-sector renewal and cooperative purchasing processes.

## ABOUT US

With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at [www.lightspeedsystems.com](http://www.lightspeedsystems.com/).

We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country.

## ABOUT OUR ATX HQ

If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.

- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)

Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.

## About Lightspeed Systems

## Company Overview
- **One-liner**: Lightspeed Systems provides a unified platform of safety, device management, and analytics solutions that help K‑12 schools optimize learning while protecting students and networks.
- **Entity Type**: Private (bootstrapped; funding details not publicly available)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 1999
- **Founders**: Brian Thomas (CEO & Co‑Founder)

## Core Business
- **Primary industry**: K‑12 education technology (EdTech)
- **Target customers**: K‑12 school districts and educational institutions (B2B, primarily in the United States and expanding internationally)
- **Mission/purpose**: “To help schools make technology easier and safer” – delivering visibility and controls that keep kids safe, networks secure, and budgets optimized so everyone can focus on teaching and learning.

## Products & Services
- **Lightspeed Filter™**: Web filtering solution that provides visibility and control of every digital interaction on and off the network, protecting students from cyber risks and distractions while ensuring compliance.
- **Lightspeed Alert™**: Proactive school safety solution that monitors online activity for self‑harm, violence, bullying, and more, with real‑time alerts and an optional 24/7/365 human review service.
- **Lightspeed MDM™**: Mobile device management for iOS and macOS devices, enabling over‑the‑air deployment, policy management, and real‑time device tracking.
- **Lightspeed StopIt™**: Anonymous reporting system for safety, misconduct, or compliance concerns, empowering school leaders to intervene early.
- **Lightspeed Signal™**: Integrated insights on app, device, and network issues to minimize classroom disruptions and streamline IT support.
- **Lightspeed Insight™**: Analytics and workflow platform that provides visibility into edtech usage, compliance, license costs, and ROI.
- **Lightspeed Classroom™**: Classroom management tool that gives teachers visibility into student screens and controls to minimize distractions, close tabs, and focus learning.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Trusted by 28 of the 50 largest U.S. school districts; serves tens of thousands of schools and protects tens of millions of students.
- **Notable Investors/Partners**: Not publicly listed (private company)
- **Growth Signals**: 25+ years in operation; expanding internationally (GM, International role on leadership team); recent focus on responsible AI use in schools; growing headcount with remote and office roles.

## Competitive Advantages
- **Integrated platform**: A single vendor offering filter, safety monitoring, MDM, classroom management, and analytics – reducing complexity for districts.
- **Deep K‑12 specialization**: 25 years of experience in the education sector, with solutions designed specifically for school environments.
- **Compliance expertise**: Helps schools meet federal, state, and local regulations for safety, data privacy, security, AI, and accessibility.
- **Scale & trust**: Adopted by large districts and recognized for privacy protection with industry‑recognized certifications.

## Strategic Focus
- **AI safety & governance**: Making AI safe, managed, appropriate, and reported in schools.
- **International expansion**: Growing presence outside the U.S. under GM Colin McCabe.
- **Proactive safety & mental health**: Expanding tools like Lightspeed Alert and StopIt to address rising concerns around student well‑being.
- **Operational efficiency**: Helping schools manage technology with small teams and tight budgets through automation and integrated insights.

## Why Work Here
- **Culture & impact**: “A place where you can make a difference every day – and have fun doing it.” Employees are passionate about supporting schools and student well‑being.
- **Remote/hybrid policy**: Two physical offices (Austin, TX and other locations) plus remote employees worldwide. Many roles are listed as REMOTE (e.g., Strategic Account Director, Executive Assistant).
- **Benefits**: Great medical/dental/vision, FSAs and company‑funded HSA, company‑matched 401k, life & disability insurance, competitive pay, parental leave, generous PTO, holiday closure from Christmas to New Year, fully stocked kitchens, catered lunches, on‑tap cold brew, games, office gyms, and new MacBooks.
- **Recognition**: Honored in Built In’s Best Places to Work in Austin based on benefits, cultural programs, and remote opportunities.
- **Engineering culture**: Fast‑paced, collaborative, casual but focused. Open roles include Software Engineer (AI Native), QA Engineer, Business Analyst, and Solutions Engineer.

## Sources
1. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/) – About page (history, mission, team)
2. [lightspeedsystems.com](https://www.lightspeedsystems.com/) – Product overview (Filter, Alert, MDM, StopIt, Signal, Insight, Classroom)
3. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/careers/) – Careers page (benefits, culture, awards)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/lightspeedsystems/) – Open positions (remote/hybrid, roles)
5. [lightspeedsystems.com](https://www.lightspeedsystems.com/about/leadership-team/) – Leadership team (founder, C‑suite, international GM)

## Other roles at Lightspeed Systems

- [Account Executive](https://feeny.ai/job/account-executive-lightspeed-systems-austin-7j021q3s6xby) — Austin, TX
- [Salesforce Administrator](https://feeny.ai/job/salesforce-administrator-lightspeed-systems-austin-xyqkrbx0ge1x) — Austin, TX
- [Events & Marketing Assistant](https://feeny.ai/job/events-marketing-assistant-lightspeed-systems-austin-3h8285xzpkan) — Austin, TX
- [HR Operations Specialist](https://feeny.ai/job/hr-operations-specialist-lightspeed-systems-austin-rx62mtjk1czc) — Austin, TX
- [Technical Support Specialist](https://feeny.ai/job/technical-support-specialist-lightspeed-systems-austin-6e14565gnscz) — Austin, TX
- [Renewal Specialist](https://feeny.ai/job/renewal-specialist-lightspeed-systems-austin-9k7w4y3s9cch) — Austin, TX
- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-lightspeed-systems-united-kingdom-tr59d7e5cjkp) — United Kingdom
- [New Business Development Manager](https://feeny.ai/job/new-business-development-manager-lightspeed-systems-united-kingdom-w8e4a8r8rn1h) — United Kingdom
- [Account Manager](https://feeny.ai/job/account-manager-lightspeed-systems-united-kingdom-db1s339bxjwa) — United Kingdom
- [Senior Product Manager (Student Safety)](https://feeny.ai/job/senior-product-manager-student-safety-lightspeed-systems-austin-2pgbp13s4gnv) — Austin, TX