---
title: 'Account Manager - London at ClaimSorted'
canonical: 'https://feeny.ai/job/account-manager-london-claimsorted-london-npajv2x672hm'
type: 'job'
last_seen: '2026-10-28'
---

# Account Manager - London at ClaimSorted

- **Company:** ClaimSorted
- **Location:** London, United Kingdom
- **Compensation:** $100k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.ashbyhq.com/claimsorted/45f90ff7-987c-46dc-a0a5-34a9ae675e13

## Job description

Account Manager

## About Us

ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers. Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.

## The Role

You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.

- Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
- Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
- Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
- Spot risk early, de-escalate issues, and earn renewals and references
- Find and close expansion opportunities (new programs, regions, lines, volume)
- Turn what works into repeatable playbooks, templates, and routines

We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.

## Qualifications

We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.

- Based in or willing to relocate to London
- Work authorisation in the UK without need of sponsorship
- Commercially minded with the ability to map value and close expansions
- Strong relationship builder who earns trust across stakeholders and stays calm under pressure
- 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)
- Knowledge of the insurance industry or TPA operations (a plus)

## Our Values

- Move Fast – Act decisively, iterate quickly, optimize for momentum.
- Always Overdeliver – We exceed expectations in everything we do.
- Think Customer-First, Always – The customer experience drives every decision.
- Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’
- Say It How It Is – Transparency and direct communication build trust.

## Compensation & Benefits

- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Medical insurance
- Pension contributions (UK)
- Accelerated promotion track in a high-growth environment

## About ClaimSorted

## Company Overview
- **One-liner**: ClaimSorted is a tech-enabled Third Party Administrator (TPA) that combines AI and human expertise to help insurance companies outsource and streamline their claims processing.
- **Entity Type**: Private (Seed stage – raised $16.3M total; Y Combinator Summer 2024)
- **Headquarters**: London, UK (primary) and New York, NY, USA (secondary office)
- **Founded**: 2024
- **Founders**: Pavel Gertsberg (CEO) and German Mikulski (CTO)

## Core Business
- **Primary industries**: Insurance (property & casualty, accident & health, warranty)
- **Target customers**: Insurance carriers, MGAs (Managing General Agents) – B2B, mid-market to enterprise
- **Mission or purpose statement**: “Turning claims into your advantage” by delivering a five-star policyholder experience while reducing operational and indemnity costs.

## Products & Services
- **Claims Processing Platform** (SaaS + Managed Service): End-to-end claims administration including first notice of loss (FNOL), assessment, and payment. Integrates customisable workflows per policy wording.
- **Fraud Detection** (AI/Algorithmic): Proprietary algorithms flag unusual patterns, document tampering, and excessive costs; also surfaces subrogation and recovery opportunities.
- **Policyholder Experience (White-Label Portal)**: Custom-branded eNOL and claims portal for policyholders to track status, upload documents, and communicate.
- **Reporting & Insights**: Daily, weekly, monthly reports or live data feeds via SFTP/API; also provides underwriting insights.
- **Lines of Business Supported**: Commercial & Personal Property, General Liability, Accident & Health (including Travel), Commercial & Personal Auto, Small Commercial, and Warranty.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $16.3M (Seed VC – last raised $13.3M ~9 months ago)
- **Notable Investors/Partners**: Y Combinator (Batch Summer 2024, primary partner Tom Blomfield); no other named institutional investors in public sources.
- **Growth Signals**: 
  - Team size of 20 (as of mid-2024)
  - Trusted by 30+ carriers and MGAs
  - Key operational metrics: below 1.2% claims leakage, below 1.0% reopen rates, claims cycle times 3× faster than industry averages.

## Competitive Advantages
- **AI‑first approach**: Combines proprietary automation with experienced adjusters, reducing manual effort and human error.
- **Low leakage & reopen rates**: Audited performance metrics significantly better than traditional TPAs.
- **Customisable white‑label experience**: Full brand control for insurers, improving customer satisfaction.
- **Multi‑line expertise**: Supports property, liability, auto, accident/health, and warranty under one platform.

## Strategic Focus
- Scale the platform to support more lines of business and geographies (notably EU expansion via Dublin office).
- Deepen AI capabilities for fraud detection and automated decision-making.
- Grow the team (actively hiring across engineering, claims, and go-to-market roles).

## Why Work Here
- **Culture**: Described as an “AI-first TPA” at an early stage (20 employees); founders previously built and scaled Fluffy, a pet insurance company, giving deep domain experience.
- **Work Environment**: Hybrid – employees split time between on‑site (New York and London offices) and remote. Typical on‑site expectation not specified but “hybrid” per Built In.
- **Notable Perks**: As an early‑stage Y Combinator startup, the appeal is ownership, impact, and shaping the future of claims. Hiring for roles like Product Engineer, AI Engineer, and Founding Account Manager.
- **Engineering Culture**: Strong emphasis on AI and full‑stack product development; CTO German Mikulski previously built AI systems processing $100M+ at Deutsche Bank.

## Sources
1. [claimsorted.com](https://www.claimsorted.com/) – Official website (product offerings, performance metrics, offices)
2. [ycombinator.com](https://www.ycombinator.com/companies/claimsorted) – YC company profile (founding date, founders, team size, batch, primary partner)
3. [cbinsights.com](https://www.cbinsights.com/company/claimsorted) – CB Insights profile (total raised, stage, location)
4. [builtin.com](https://builtin.com/company/claimsorted) – Built In company overview (employee count, hybrid policy, office locations)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/claimsorted/jobs) – YC jobs page (open roles, founder descriptions, work culture)

## Other roles at ClaimSorted

- [Founding Talent Sourcer](https://feeny.ai/job/founding-talent-sourcer-claimsorted-london-jvpss7dhz23g) — London, United Kingdom
- [Strategic Account Executive - London](https://feeny.ai/job/strategic-account-executive-london-claimsorted-london-yetmv8nwrns7) — London, United Kingdom
- [Founding Talent Partner](https://feeny.ai/job/founding-talent-partner-claimsorted-london-ns7w5nbx2p48) — London, United Kingdom
- [Product Engineer // AI](https://feeny.ai/job/product-engineer-ai-claimsorted-london-ex3geqbxym2n) — London, United Kingdom
- [Infra Engineer](https://feeny.ai/job/infra-engineer-claimsorted-london-svt5zt5btewp) — London, United Kingdom
- [Founding Deployment Strategist](https://feeny.ai/job/founding-deployment-strategist-claimsorted-london-qa2m5ks7mjek) — London, United Kingdom
- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-claimsorted-new-york-ynw92qc7n2zm) — New York, NY
- [Claims Handler-General](https://feeny.ai/job/claims-handler-general-claimsorted-dallas-68yd960hhsps) — Dallas, TX
- [Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-pet-with-apa-cip-qualification-uk-irl-claimsorted-united-kingdom-fswsvdbx11za) — United Kingdom
- [QA & Authorisation Handler](https://feeny.ai/job/qa-authorisation-handler-claimsorted-united-kingdom-hsb6ftgc8x45) — United Kingdom