---
title: 'Account Manager at Lyra Technology Group'
canonical: 'https://feeny.ai/job/account-manager-lyra-technology-group-easton-bjmgb1acw7wt'
type: 'job'
last_seen: '2026-09-05'
---

# Account Manager at Lyra Technology Group

- **Company:** Lyra Technology Group
- **Location:** Easton, PA
- **Posted:** 2026-08-16
- **Last confirmed live:** 2026-09-05
- **Apply:** https://job-boards.greenhouse.io/lyratechgroup/jobs/5392376008

## Job description

[Lyra Technology Group](http://www.lyratechgroup.com/) is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of [Evergreen Services Group](http://www.evergreensg.com/), we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking an Account Manager for one of their operating companies, ACE Technology Group.  The Account Manager is responsible for the health, satisfaction, and growth of a dedicated portfolio of existing ACE clients. Acting as the client's trusted advisor and primary point of contact, this role ensures accounts receive proactive, high-touch service through regular business reviews, security audits, project management support, and both in-person and virtual check-ins. The Account Manager also drives account growth by identifying upsell opportunities, confirming clients are leveraging their technology effectively, aligning on future roadmap plans, and ensuring clients are fully aware of the breadth of solutions ACE offers. This is a relationship-first role: while a working knowledge of managed IT and cybersecurity concepts is important, strong communication skills, executive presence, and the ability to build lasting client trust are the most critical qualities for success.

## About ACE Technology Group…

Founded in 2002, ACE Technology Group is a leading managed IT services provider (MSP) delivering proactive IT support, cybersecurity, cloud, and advanced technology solutions to organizations of all sizes, from startups to enterprise businesses. Headquartered in the Greater Philadelphia area, ACE serves as a fully outsourced or co-managed IT partner, helping organizations operate securely, efficiently, and with confidence.

With a strong foundation in remote IT services, ACE has been at the forefront of innovation for over two decades, evolving from traditional IT support into a comprehensive technology partner. Today, the company offers a full suite of services including managed IT, cybersecurity, artificial intelligence, cloud solutions, VoIP, data backup, disaster recovery, compliance, and IT infrastructure. Driven by a mission to help businesses thrive through technology, ACE Technology Group is committed to delivering exceptional service, advanced cybersecurity protection, and long-term partnerships that empower clients to grow, adapt, and succeed in a rapidly evolving digital landscape.

Your work as an Account Manager will include several components:

Client Relationship Management

- Serve as the primary point of contact and trusted advisor for an assigned portfolio of accounts, building strong, long-term relationships with key stakeholders
- Conduct in-person meetings, site visits, and virtual check-ins to stay closely connected to client needs
- Ensure timely resolution of client concerns and escalations, coordinating with internal teams as needed

Business Reviews & Security Audits

- Lead regular business reviews (QBRs) and periodic security audits to evaluate account health, risk posture, and performance against goals
- Document findings and recommendations, partnering with technical teams to develop action plans

Project Management & Coordination

- Oversee client-facing projects and technology rollouts from kickoff through completion
- Coordinate with internal technical, service, and support teams to manage timelines, expectations, and communication across all stakeholders

Account Growth & Technology Alignment

- Identify and pursue upsell, cross-sell, and renewal opportunities that align with client needs and support account growth strategies
- Evaluate whether clients are leveraging their technology effectively and recommend adjustments
- Lead roadmap discussions to keep ACE aligned with clients' future plans, and proactively educate clients on the full breadth of ACE's solutions

Collaboration & Reporting

- Partner with Sales, Marketing, Support, and technical delivery teams to deliver seamless client experience
- Maintain accurate account records and report on key performance metrics and client satisfaction trends in CRM systems
- Relay client feedback internally to support continuous improvement of ACE's products and services

Our ideal Account Manager has the following qualifications:

Required

- Bachelor's degree in Business, Technology, Communications, or a related field (or equivalent experience)
- 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
- Excellent communication, presentation, and interpersonal skills, with strong executive presence
- General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
- Strong relationship-building, problem-solving, and organizational skills
- Ability to manage multiple accounts and competing priorities simultaneously
- Experience using CRM platforms such as HubSpot or similar systems
- Willingness and ability to travel locally for in-person client meetings and site visits

## Preferred

- Experience in the MSP, cybersecurity, or broader technology services industry
- Proven track record of managing client relationships that resulted in retention and account growth
- Experience leading executive-level business reviews or security discussions
- Familiarity with project management practices and tools

The targeted base compensation for this role is $70,000-$80,000 with a performance-based commission plan. This role will be operated in a hybrid model out of Easton, PA. If becoming part of a growing company in the tech space sounds appealing to you, let’s have a conversation.

## About Lyra Technology Group

## Company Overview
- **One-liner**: A permanent holding company that acquires and operates a family of industry-leading IT managed services businesses, retaining each company’s brand, employees, and culture while providing the scale of a global platform.
- **Entity Type**: Private (backed by Evergreen Services Group)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017 (first acquisition in 2018; Lyra Technology Group launched in 2021)
- **Founders**: Not publicly available; the platform was created by Evergreen Services Group and launched under the leadership of CEO Elliott Hyman

## Core Business
- **Primary industry**: IT Services & IT Consulting (Managed Services, Cybersecurity, Cloud Solutions)
- **Target customers**: Small and medium-sized organizations (SMBs) across various verticals
- **Mission / purpose**: “Grow Your Legacy” – Providing a permanent home for technology service businesses so they can thrive without the pressure of a future exit.

## Products & Services
Lyra Technology Group does not sell a single product; it owns and operates over 100 independently managed IT service companies around the world. Each company delivers its own portfolio, including:
- **Managed IT Services** (helpdesk, network monitoring, on-site support)
- **Cybersecurity** (managed security, compliance, incident response)
- **Cloud & Infrastructure** (migration, Microsoft/AWS/Azure management)
- **AI Process Consulting** (emerging focus – multiple AI Consultant roles posted)
- **IT Project Management** (for enterprise deployments)
- **Hardware & Field Services** (procurement, deployment, break-fix)

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key metric**: Annual Revenue estimated between $100M and $500M (per LinkedIn data)
- **Notable Investors / Partners**: Evergreen Services Group (sole platform backer), with a network of 110+ acquired founders
- **Growth Signals**:
  - Over 4,000 team members serving 12,000+ clients and managing 276,000+ devices
  - 22.1% employee headcount growth year-over-year
  - Active M&A: recent acquisitions include Blackbird IT, DKBInnovative (2024), REDD Digital Services (2025), and Optimising IT
  - 34 active job postings (up 36% monthly and 42% yearly)
  - Launching an AI transformation initiative led by Chief Transformation Officer Marlena Slowik

## Competitive Advantages
- **Permanent ownership** – Evergreen Services Group never divests, ensuring long-term stability for acquired companies and their teams.
- **Preservation of identity** – Acquired companies keep their name, leadership, and culture, which drives high employee retention and NPS scores.
- **Scale without bureaucracy** – Each business operates independently, but benefits from shared talent, knowledge, and purchasing power across the Lyra family.
- **Founder-friendly model** – More than 110 founders have chosen to join, signaling strong trust in the partnership approach.

## Strategic Focus
- **AI transformation**: Embedding AI into service delivery and internal operations (dedicated AI process consultants and forward deployment engineers).
- **Geographic expansion**: Operating across the US, UK, Canada, Australia, and New Zealand, with continued regional CEO hires to deepen local presence.
- **Service expansion**: Adding cybersecurity, cloud, and project management capabilities to meet growing SMB demand.
- **Talent development**: Investing in internal career paths, with roles spanning from helpdesk to senior leadership.

## Why Work Here
- **Culture & values**: High employee ratings (4.8/5 overall on LinkedIn, with Culture scored 4.7/5). Core values include Gratitude, Persistence, Growth Mindset, and Integrity.
- **Career opportunities**: Active hiring across 34 positions in engineering, AI, project management, finance, and sales – with clear promotion paths within a rapidly growing group.
- **Work environment**: Mix of remote, hybrid, and on-site roles depending on the company. Many positions offer flexibility; some require local presence for field support.
- **Perks & stability**: Part of a permanent platform (no risk of flip), plus access to a community of industry-leading peers. Benefits include competitive compensation (Compensation rating 4.5/5) and a focus on work-life balance (4.0/5).
- **Engineering & innovation**: Growing AI and cybersecurity teams, with opportunities to work on cutting-edge projects in a stable, founder-oriented organization.

## Sources
1. [lyratechgroup.com](https://lyratechgroup.com/)  
2. [lyratechgroup.com/careers](https://lyratechgroup.com/careers/)  
3. [lyratechgroup.com/our-team](https://lyratechgroup.com/our-team/)  
4. [linkedin.com/company/lyra-technology-group-evergreen](https://www.linkedin.com/company/lyra-technology-group-evergreen)  
5. [job-boards.greenhouse.io/lyratechgroup](http://job-boards.greenhouse.io/lyratechgroup)

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