--- title: 'Account Manager at Lyra Technology Group' canonical: 'https://feeny.ai/job/account-manager-lyra-technology-group-knoxville-dps8ntckrnhh' type: 'job' last_seen: '2026-09-05' --- # Account Manager at Lyra Technology Group - **Company:** Lyra Technology Group - **Location:** Knoxville, TN - **Posted:** 2026-07-29 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.greenhouse.io/lyratechgroup/jobs/5374414008 ## Job description [Lyra Technology Group](http://www.lyratechgroup.com/) is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of [Evergreen Services Group](http://www.evergreensg.com/), we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early. ## About Gravity Networks… With locations in Knoxville, Tennessee and Salt Lake City, Utah, Gravity Networks is dedicated to helping our customers focus on their business by achieving a streamlined technology environment. We have over 50 years combined experience in information technology and all things connected. We leverage our combined experience to provide the best managed IT solutions with best of breed products and offerings. Gravity Networks is an IT Managed Services company built on one main focus.  This revolutionary concept is Customer Service.  This practice has been long forgotten in the IT world.  Our focus is on what is best for you, the customer. You will own… Client Relationships and Advisory Presence - Serve as the primary point of contact for assigned clients, building trusted relationships with client stakeholders ranging from IT managers to C-suite executives. - Become a strategic partner by learning each client's business model, goals, IT stack, and pain points, so recommendations are grounded in their reality. - Maintain a clear view of client health across your book: flag at-risk accounts early, develop recovery plans, and escalate where needed. - Champion a high-touch, consultative client experience from onboarding through renewal. Retention and Growth - Own net revenue retention for an assigned book of business, including renewals, expansion, and churn prevention. - Lead upsell and cross-sell conversations that are advisory in nature, positioning solutions that align with client needs and create genuine additional value. - Identify and nurture account expansion opportunities proactively, maintaining a pipeline that gives the delivery team a consistent backlog to pull from. Business Reviews and Roadmap Planning - Lead regular Quarterly Business Reviews (QBRs) and strategy sessions, including usage reports and forward-looking roadmap planning with clients. - Build technology roadmaps that align client business goals with a prioritized plan, translating technical recommendations into business terms such as risk and ROI. - Maintain working knowledge of core technology areas, including endpoint protection, identity and access management, backup and disaster recovery, Microsoft 365 and Azure, network infrastructure, and relevant compliance frameworks, to stay credible in technical discussions. Cross-Functional Coordination - Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs. - Collect, analyze, and use client data throughout the relationship, from onboarding through ongoing consultations, to ensure clients are fully engaged and getting the value they expect. - Provide regular feedback to leadership on trends, service gaps, and opportunities, and support efforts to make client success processes repeatable and scalable. Our ideal Account Manager has the following qualifications: - 3+ years of experience in account management, client success, or a comparable B2B client-facing role. - Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred. - Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes. - Strong communication and relationship-building skills with stakeholders ranging from IT managers to C-suite executives. - Confidence leading upsell and cross-sell conversations that are consultative rather than transactional. - Working knowledge of technology road mapping and business reviews. - Proficiency with HubSpot or a comparable CRM; ConnectWise or PSA experience preferred. - Strong organizational discipline across a multi-client portfolio: you manage cadences, follow through consistently, and do not drop details. - A proactive disposition: you identify risk before it becomes churn and find opportunity before clients ask. The targeted base compensation for this role is $90,000.  This role operates out of Knoxville, TN in a hybrid model and includes regular in-person client meetings. If you are a post-sale leader who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk. ## About Lyra Technology Group ## Company Overview - **One-liner**: A permanent holding company that acquires and operates a family of industry-leading IT managed services businesses, retaining each company’s brand, employees, and culture while providing the scale of a global platform. - **Entity Type**: Private (backed by Evergreen Services Group) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 2017 (first acquisition in 2018; Lyra Technology Group launched in 2021) - **Founders**: Not publicly available; the platform was created by Evergreen Services Group and launched under the leadership of CEO Elliott Hyman ## Core Business - **Primary industry**: IT Services & IT Consulting (Managed Services, Cybersecurity, Cloud Solutions) - **Target customers**: Small and medium-sized organizations (SMBs) across various verticals - **Mission / purpose**: “Grow Your Legacy” – Providing a permanent home for technology service businesses so they can thrive without the pressure of a future exit. ## Products & Services Lyra Technology Group does not sell a single product; it owns and operates over 100 independently managed IT service companies around the world. Each company delivers its own portfolio, including: - **Managed IT Services** (helpdesk, network monitoring, on-site support) - **Cybersecurity** (managed security, compliance, incident response) - **Cloud & Infrastructure** (migration, Microsoft/AWS/Azure management) - **AI Process Consulting** (emerging focus – multiple AI Consultant roles posted) - **IT Project Management** (for enterprise deployments) - **Hardware & Field Services** (procurement, deployment, break-fix) ## Market Standing - **Valuation / Market Cap**: Not disclosed (privately held) - **Key metric**: Annual Revenue estimated between $100M and $500M (per LinkedIn data) - **Notable Investors / Partners**: Evergreen Services Group (sole platform backer), with a network of 110+ acquired founders - **Growth Signals**: - Over 4,000 team members serving 12,000+ clients and managing 276,000+ devices - 22.1% employee headcount growth year-over-year - Active M&A: recent acquisitions include Blackbird IT, DKBInnovative (2024), REDD Digital Services (2025), and Optimising IT - 34 active job postings (up 36% monthly and 42% yearly) - Launching an AI transformation initiative led by Chief Transformation Officer Marlena Slowik ## Competitive Advantages - **Permanent ownership** – Evergreen Services Group never divests, ensuring long-term stability for acquired companies and their teams. - **Preservation of identity** – Acquired companies keep their name, leadership, and culture, which drives high employee retention and NPS scores. - **Scale without bureaucracy** – Each business operates independently, but benefits from shared talent, knowledge, and purchasing power across the Lyra family. - **Founder-friendly model** – More than 110 founders have chosen to join, signaling strong trust in the partnership approach. ## Strategic Focus - **AI transformation**: Embedding AI into service delivery and internal operations (dedicated AI process consultants and forward deployment engineers). - **Geographic expansion**: Operating across the US, UK, Canada, Australia, and New Zealand, with continued regional CEO hires to deepen local presence. - **Service expansion**: Adding cybersecurity, cloud, and project management capabilities to meet growing SMB demand. - **Talent development**: Investing in internal career paths, with roles spanning from helpdesk to senior leadership. ## Why Work Here - **Culture & values**: High employee ratings (4.8/5 overall on LinkedIn, with Culture scored 4.7/5). Core values include Gratitude, Persistence, Growth Mindset, and Integrity. - **Career opportunities**: Active hiring across 34 positions in engineering, AI, project management, finance, and sales – with clear promotion paths within a rapidly growing group. - **Work environment**: Mix of remote, hybrid, and on-site roles depending on the company. Many positions offer flexibility; some require local presence for field support. - **Perks & stability**: Part of a permanent platform (no risk of flip), plus access to a community of industry-leading peers. Benefits include competitive compensation (Compensation rating 4.5/5) and a focus on work-life balance (4.0/5). - **Engineering & innovation**: Growing AI and cybersecurity teams, with opportunities to work on cutting-edge projects in a stable, founder-oriented organization. ## Sources 1. [lyratechgroup.com](https://lyratechgroup.com/) 2. [lyratechgroup.com/careers](https://lyratechgroup.com/careers/) 3. [lyratechgroup.com/our-team](https://lyratechgroup.com/our-team/) 4. [linkedin.com/company/lyra-technology-group-evergreen](https://www.linkedin.com/company/lyra-technology-group-evergreen) 5. [job-boards.greenhouse.io/lyratechgroup](http://job-boards.greenhouse.io/lyratechgroup) ## Other roles at Lyra Technology Group - [Director of Client Success](https://feeny.ai/job/director-of-client-success-lyra-technology-group-naperville-bxs2d8mj8y2g) — Naperville, IL - [Director of Client Value](https://feeny.ai/job/director-of-client-value-lyra-technology-group-naperville-q1echgqbrbsn) — Naperville, IL - [Support Engineer- Tier II](https://feeny.ai/job/support-engineer-tier-ii-lyra-technology-group-eagan-r43vf5zqk45n) — Eagan, MN - [MSP Project Manager](https://feeny.ai/job/msp-project-manager-lyra-technology-group-phoenix-bm9h0c1w8gfh) — Phoenix, AZ - [Account Manager](https://feeny.ai/job/account-manager-lyra-technology-group-easton-bjmgb1acw7wt) — Easton, PA - [Account Manager](https://feeny.ai/job/account-manager-lyra-technology-group-king-of-prussia-r6nfgpen8h1f) — King of Prussia, PA - [Director of Operations](https://feeny.ai/job/director-of-operations-lyra-technology-group-portsmouth-1j8wgfqhvh6v) — Portsmouth, NH - [MSP Project Engineer](https://feeny.ai/job/msp-project-engineer-lyra-technology-group-new-york-p7g2jfmxh8gc) — New York, NY - [Director of Client Services](https://feeny.ai/job/director-of-client-services-lyra-technology-group-holmdel-ba3v6kb2gegr) — Holmdel, NJ - [AI Process Consultant](https://feeny.ai/job/ai-process-consultant-lyra-technology-group-denver-ceqmypz7f64p) — Denver, CO / St. Louis, MO / Indianapolis, IN