---
title: 'Account Manager - Madrid at OpenTable'
canonical: 'https://feeny.ai/job/account-manager-madrid-opentable-madrid-yz4dbx21vh91'
type: 'job'
last_seen: '2026-11-07'
---

# Account Manager - Madrid at OpenTable

- **Company:** OpenTable
- **Location:** Madrid, Spain
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/opentable/jobs/8769538002

## Job description

## About OpenTable

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture

## About the Job

As an Account Manager based in Madrid, Spain, you will manage a portfolio of restaurant partners across the full customer lifecycle, from onboarding and adoption through retention and renewal.

You will build trusted relationships with restaurant operators, helping them use OpenTable’s technology to improve reservation flow, guest experiences, and business performance.

This field-based, remote role combines home working with regular travel across your assigned territory and close collaboration with teams across OpenTable.

Your work will directly support restaurant growth while helping OpenTable strengthen its position as a trusted technology partner to the hospitality industry.

## Responsibilities

- Manage a portfolio of restaurant partners across onboarding, adoption, retention, renewal, and account growth.
- Build trusted relationships with restaurant operators through regular meetings, business reviews, training, and face-to-face visits across the territory.
- Help customers configure OpenTable to optimize reservation flow, implement reservation links on their websites, and complete accurate installation handovers for Technical Support.
- Understand customer needs, identify opportunities for relevant marketing solutions, support quarterly commercial goals, and contribute to the renewal of expiring contracts.
- Advocate for restaurant partners by coordinating with Technical Support, Marketing, Product, and other teams to resolve issues and deliver customer outcomes.
- Capture customer feedback and industry insights, recommend product improvements, and support restaurant-specific marketing and promotional programs.

## Minimum Qualifications

- 5+ years of experience in account management, customer success, consultative sales, or a related customer-facing role, with a record of delivering strong service.
- Professional fluency in Spanish and English, with strong written and verbal communication skills.
- Demonstrated ability to understand customer business objectives, handle objections, negotiate effectively, and communicate recommendations that influence decision-making.
- Strong organizational and analytical skills, including the ability to prioritize work, manage multiple stakeholders, use data to inform recommendations, and work independently in a field-based role.
- Proficiency with Google Workspace and Salesforce, plus a valid driving license and reliable transportation for regular business travel.

## Preferred Qualifications

- Experience in restaurant management, hospitality, food and beverage sales, or restaurant technology.
- Experience managing accounts for a SaaS, reservation, point-of-sale, or other technology platform.
- Experience leading customer training, presenting to groups, and facilitating business reviews with senior stakeholders.
- Knowledge of restaurant economics and industry trends, with the ability to identify relevant business opportunities.
- Bachelor’s degree or equivalent practical experience.

What You’ll Get at[OpenTable](https://www.opentable.com?utm_source=chatgpt.com)

OpenTable exists to serve restaurants—and that kind of hospitality and service extends to our business. You’ll find a welcoming, inclusive environment with the benefits, flexibility, and support you need to succeed.

Below is an overview of OpenTable’s benefits. Your recruiter can help answer any questions you may have.

Mental health and well-being

- 30 calendar days of vacation per year (equivalent to 23 working days)
- A day off for your birthday
- Company-wide week off each year - the whole team fully recharges
- 6 company-paid therapy sessions and 6 company-paid coaching sessions annually through SpringHealth
- Company-paid subscription to HeadSpace
- Enhanced company paid parental leave
- Flexible sick time off

Employee Experience

- Join one of our nine Employee Resource Groups as a community member or an ally.
- Participate in Champion Month programs to effect positive change for underrepresented groups
- Training and development opportunities

Career growth

- Access thousands of on-demand e-learnings
- Take advantage of enriched learning and development opportunities
- Hone your skills with leadership development
- Up to $1,000 in our Development Dollars program

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

## #LI-FF1

## About OpenTable

## Company Overview
- **One-liner**: OpenTable is the world’s leading provider of online restaurant reservation and dining technology, connecting diners with over 65,000 restaurants, bars, and wineries worldwide.
- **Entity Type**: Public (NASDAQ: BKNG, as part of Booking Holdings Inc.)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 1998
- **Founders**: Chuck Templeton

## Core Business
- **Primary industry/industries**: Hospitality Technology, Restaurant Reservation Software, Online Dining
- **Target customers**: B2B (restaurants, bars, wineries of all sizes – from independent to large chains) and B2C (dining consumers)
- **Mission or purpose statement**: "We serve restaurants so they can serve the world." Also: "We love what can happen around the restaurant table."

## Products & Services
- **OpenTable for Restaurants**: An all-in-one SaaS platform for front-of-house and back-of-house operations, including reservation management, guest management, table management, online ordering, and marketing tools. Integrated with hundreds of technology partners.
- **OpenTable for Diners**: A mobile app and website that allows consumers to discover new restaurants via personalized recommendations, curated guides, and data-backed lists, and to book and manage reservations seamlessly.
- **OpenTable GuestCenter**: A suite of tools for restaurants to manage guest relationships, loyalty programs, and marketing campaigns.
- **OpenTable Payment & POS Integration**: Payment processing solutions tightly integrated with the reservation and management platform.

## Market Standing
- **Valuation/Market Cap**: OpenTable is a wholly owned subsidiary of Booking Holdings Inc. (BKNG). Booking Holdings' market cap is not broken out for OpenTable alone, but the parent company is valued at over $100 billion.
- **Key Metric**: Annual Revenue is not publicly disclosed as a separate entity. However, OpenTable helps restaurants fill over 1.9 billion seats annually (over 150 million seats per month) and processes an average of 8 reservations every second.
- **Notable Investors/Partners**: Part of Booking Holdings Inc. (the world leader in online travel & related services, which also owns Booking.com, KAYAK, Priceline, Agoda, and Rentalcars.com).
- **Growth Signals**: OpenTable serves 65,000+ venues worldwide, operates in 36 countries, has a global team of ~1,249 employees (+1.3% YoY), and recently launched its inaugural U.S. Restaurant Ambassador Council (April 2026) to shape strategy and innovation. The company continues to expand its international footprint with offices in the UK, Mexico, Australia, India, Germany, and more.

## Competitive Advantages
- **Network Effects**: The largest global network of diners and restaurants creates a powerful two-sided marketplace. More diners attract more restaurants, and vice versa.
- **Data Moat**: Over 136 million restaurant reviews and decades of reservation data provide unique insights into dining trends, consumer behavior, and restaurant performance.
- **Parent Company Backing**: As part of Booking Holdings, OpenTable has access to immense resources, global reach, and cross-platform synergies (e.g., with KAYAK’s travel portfolio).
- **Brand Trust & Longevity**: Operating since 1998, OpenTable is the most recognized and trusted brand in restaurant reservations.

## Strategic Focus
- **Global Expansion**: Growing its international presence, particularly in APAC and LATAM, with offices in India, Mexico, and Australia.
- **Product Innovation**: Continuously developing new tools for restaurants (e.g., AI-driven recommendations, enhanced operations software) and for diners (personalized discovery, seamless booking).
- **Integration & Partnerships**: Deepening integrations with hundreds of tech partners to create a unified restaurant tech stack.
- **Community Building**: The new Ambassador Council demonstrates a focus on collaborative innovation with the restaurant industry.

## Why Work Here
- **Hybrid & Flexible Work**: OpenTable offers a hybrid work environment with "Work From Almost Anywhere" days, generous holidays, dedicated Recharge Days, and company-wide weeks off.
- **Culture & Mission**: Employees work on technology that directly helps small businesses and culinary icons thrive, fostering a sense of purpose and community impact. The culture is described as "relentless hospitality."
- **Career Growth**: Opportunities for rapid career development in a global company that is part of the Booking Holdings family. The company has a strong track record of employees moving on to top tech companies (Google, Amazon, Salesforce, Uber).
- **Global & Diverse Team**: With 10 offices worldwide and employees from 36 countries, the work environment is international and collaborative.
- **Engineering & Product Focus**: Strong emphasis on product design, machine learning, and data engineering, with a tech stack that includes modern tools and frameworks.

## Sources
1. [OpenTable About Us](https://www.opentable.com/about/)
2. [OpenTable Careers](https://www.opentable.com/c/careers/)
3. [OpenTable LinkedIn Company Profile](https://www.linkedin.com/company/opentable)
4. [Built In OpenTable Profile](https://builtin.com/company/opentable)
5. [OpenTable Careers by Location](https://www.opentable.com/c/careers-by-location/)

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