---
title: 'Account Manager (Mandarin Speaking) at Fresha'
canonical: 'https://feeny.ai/job/account-manager-mandarin-speaking-fresha-madrid-yz2k83at7d40'
type: 'job'
last_seen: '2026-10-12'
---

# Account Manager (Mandarin Speaking) at Fresha

- **Company:** Fresha
- **Location:** Madrid, Spain
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-04-23
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.lever.co/fresha/a0fd9186-df4a-47bc-bf99-c01f93362214

## Job description

The AI-powered OS for beauty, wellness and self-care

## About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Compensation: OTE of €40,000 to €52,000 gross (depending on experience).

Job Description

Due to our exciting and progressive growth plans, we are looking for an exceptional Account Manager to join our Southern Europe team, based in Madrid. You will be responsible for building strong relationships with our salon customer base and driving the usage of Fresha’s different features. This is a fantastic opportunity for someone who wants to work in a dynamic environment, enjoys working independently, likes to showcase their skills, and wants to make an impact.

## Responsibilities

- Responsible for meeting monetization KPIs and educating our clients on the value of the Fresha platform.
- Introduce, educate, and onboard clients to become active users of FreshaPay.
- Help salons optimize their profiles and make the most of Fresha’s tools to maximize their revenue.
- Manage a portfolio of clients (Partners) and provide tailored consultation based on their needs and business type.
- Ensure an outstanding customer experience by fostering positive relationships through video call meetings, clearly communicating the features and benefits of Fresha.
- Build and maintain collaborative relationships with our Sales and Onboarding teams to ensure an exceptional experience from the moment a client first clicks on Fresha and throughout every stage of their growth with us.
- Collaborate with our Product teams to ensure the customer’s voice is shared; essential for improving future product versions and continuing to lead the industry.
- Use consultative sales techniques to understand client needs and requirements, and ensure they take full advantage of all Fresha platform features.

This list is not exhaustive, and additional activities or ad hoc projects may be required.

## What we are looking for (minimum requirements)

- More than 3 years of previous experience as an Account Manager.
- Ability to adapt and achieve targets.
- Experience using and analyzing data and reports effectively to improve performance.
- Naturally proactive and inquisitive, with a desire to learn and continuously improve.
- Previous experience in an outbound call environment or a related sales position preferred.
- Excellent written and spoken communication skills, capable of presenting to clients in Mandarin AND Spanish OR Italian OR Portugese (ideally also advanced English) via Google Meet.
- Creative and open-minded, able to solve problems.
- Strong ability to build fruitful client relationships.
- Willingness to roll up your sleeves and help the team when needed – we are a hyper-growth startup!
- Interest in working in the beauty sector.
- Initiative-driven people! Positive “can-do” attitude.

At Fresha, we value passion and potential as much as specific skills. If you are enthusiastic and eager to learn, we encourage you to apply even if you don’t meet all the listed requirements. We strongly believe in fostering growth and providing the support and tools you need to shine in your role. We invest in people!

Languages

- Fluency in Chinese is essential.
- Fluency in either Spanish, Italian or Portugese also required.
- Advanced English is also desirable.

Interview process

- Screening Call – Video call with a member of the Talent team (30 minutes)
- Skills & Experience – Video Call/In-person interview with Team Lead (45 minutes)
- Presentation – In-person interview with the General Manager (Europe) and Team Lead (75 minutes)

Our goal is to complete the entire interview process and provide feedback within 2 weeks.

Every job application is manually reviewed by our Talent team. While we strive to evaluate applications within 7 days, the high volume of talented individuals expressing interest may occasionally extend this timeframe.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

## About Fresha

## Company Overview
- **One-liner**: Fresha operates the world’s leading marketplace platform for the beauty, wellness, and self-care industry, connecting consumers with local professionals and providing businesses with an all-in-one booking and management software.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly available (company founded in 2015 under Surge Ventures Inc)

## Core Business
- **Primary industry/industries**: Beauty & Wellness Technology, Marketplace Platform, SaaS
- **Target customers**: B2B (salons, barbers, spas, medspas, wellness studios) and B2C (consumers booking self-care services)
- **Mission or purpose statement**: To reshape the global beauty and wellness industry by providing a seamless, all-in-one platform for businesses and consumers.

## Products & Services
- **Fresha Marketplace (Consumer App)**: A mobile and web platform for consumers to discover, book, and pay for beauty and wellness appointments with local professionals.
- **Fresha Business Platform (SaaS)**: An all-in-one business management software for salons, spas, and clinics. Includes appointment scheduling, point-of-sale (POS), client management, marketing automation, loyalty programs, inventory management, and team coordination.
- **Fresha Payments**: Integrated payment processing and financial services for partner businesses.
- **Marketing & Growth Tools**: Automated marketing, SEO tools, and integrations with Instagram, Facebook, and Google to help businesses attract new clients.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: $428M annual revenue (latest estimate); $35 billion+ in gross merchandise volume (GMV) processed to date; 130,000+ partner businesses; 450,000+ professionals; 1 billion+ appointments booked.
- **Notable Investors/Partners**: Raised $52.5M in Series C (December 2021) and additional funding via convertible notes. Specific lead investors not listed in provided data, but prior rounds include seed, Series A, and convertible notes from multiple investors.
- **Growth Signals**: 47.9% headcount growth YoY (+267 people); operates in 120+ countries; offices in 12 locations across 6 countries; strong talent inflow from competitors like Treatwell, Booksy, and Mindbody; 114 active job postings.

## Competitive Advantages
- **Scale & Network Effects**: With 130,000+ businesses and 450,000+ professionals, Fresha has a massive, self-reinforcing marketplace. More consumers attract more businesses, and vice versa.
- **All-in-One Platform**: Combines booking, payments, marketing, and inventory management in a single solution, reducing the need for multiple vendors for salon owners.
- **Global Reach**: Operating in 120+ countries with localized offices in key markets (UK, US, Poland, Australia, UAE, Netherlands, etc.), giving it a truly global footprint.
- **Zero-Commission Model (for businesses)**: Unlike many competitors, Fresha does not charge a commission on bookings, making it highly attractive for small businesses.

## Strategic Focus
- **Global Expansion**: Opening new offices and hiring in emerging markets (Brazil, South Africa, Philippines, Mexico) to capture more of the global beauty and wellness market.
- **Product Development**: Continued investment in engineering, data, and product teams to enhance the platform’s AI, personalization, and automation capabilities.
- **Enterprise & Multi-Location Growth**: Targeting larger salon chains and multi-location businesses with advanced features and dedicated account management.
- **Payments & Financial Services**: Deepening the payments and fintech layer to drive revenue and stickiness.

## Why Work Here
- **Growth & Scale**: Fresha is growing rapidly (47.9% headcount growth YoY) and processes over 1 billion appointments. Employees can have a massive impact on a platform used by millions.
- **Global & Distributed**: With offices in London, Warsaw, New York, Sydney, Dubai, and more, Fresha offers a truly international work environment. The workforce spans 41 countries.
- **Culture**: The company describes itself as "dynamic, disruptive," and focused on getting things done. Values include empathy, imagination, creativity, and commitment.
- **Engineering & Product Focus**: Strong technical teams (138 people in technical roles) working on a world-class product. The CTO and VP of Architecture & Data Engineering are active leaders.
- **Work Policy**: Hybrid/office presence expected at major hubs (London, Warsaw, etc.), with remote flexibility in certain roles. 114 open positions as of the latest data.
- **Employee Sentiment**: Mixed (3.1/5.0 on employer rating). Culture (3.0) and career growth (3.3) are rated slightly higher than work-life balance (2.9), indicating a fast-paced environment.

## Sources
1. [LinkedIn - Fresha Company Page](https://www.linkedin.com/company/heyfresha)
2. [Fresha Careers Page](https://www.fresha.com/careers)
3. [Fresha Official Website](https://www.fresha.com/en-GB)
4. [CB Insights - Fresha Profile](https://www.cbinsights.com/company/shedul)
5. [Fresha Open Positions](https://www.fresha.com/careers/openings)

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