---
title: 'Account Manager at MarqVision'
canonical: 'https://feeny.ai/job/account-manager-marqvision-san-francisco-3egw8jnbnytw'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager at MarqVision

- **Company:** MarqVision
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2019-07-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/marqvision/a47fce5d-b0c0-4397-bc42-78dfa5c4c8f1

## Job description

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

## SKILL SET

- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

Within 1 MONTH, YOU'LL:

- Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos
- Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently
- On a regular basis
- Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings.
- Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

## WITHIN 3 MONTHS:

- Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits
- Identify the current hiring practices and internal business goals of your customer accounts
- Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)
- Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
- Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
- Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
- Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes
- Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
- Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
- Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
- Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat

## WITHIN 6 MONTHS YOU'LL

- Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever.
- Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
- Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals
- Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
- Get involved in hiring and growing the team by helping to interview candidates
- Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
- Confidently handle high-stakes, time sensitive issues with customers
- Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle
- Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
- Help train new Customer Success Managers by participating in team on-boarding sessions

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

## About MarqVision

## Company Overview
- **One-liner**: MarqVision provides an AI-powered platform for brand protection, anti-counterfeiting, anti-piracy, and IP management.
- **Entity Type**: Private (Series B)
- **Headquarters**: Los Angeles, California, United States (with offices in Seoul, South Korea; Shanghai, China; Tokyo, Japan; and other locations)
- **Founded**: 2020
- **Founders**: Not publicly listed, but the company was founded by Harvard Law graduates.

## Core Business
- Primary industry/industries: Brand Protection, Intellectual Property, Legal Tech, AI Software
- Target customers: B2B; Enterprise brands, creators, and innovators across industries including beauty, fashion, automotive, pharmaceuticals, and food & beverage.
- Mission or purpose statement: "To protect and advance a world built on original ideas, innovation, and creativity."

## Products & Services
- **Marq AI Platform**: An all-in-one AI-powered platform covering Brand Protection, Content Protection, and Impersonation. It provides 24/7 monitoring, automated detection, and enforcement across 1,500+ online platforms and thousands of rogue websites in 115+ countries. Key features include:
    - **Brand Protection**: Detects and removes counterfeit sales, unauthorized resellers, and brand abuse on online marketplaces and websites.
    - **Content Protection**: Monitors and takes down digital piracy, cheats, and unauthorized use of content like video games and software.
    - **Impersonation Protection**: Identifies and removes fake accounts, scam domains, and impersonation websites. The AI achieves 99%+ accuracy and is 50% faster than traditional solutions (15-minute detection-to-enforcement).
    - **MarqCommerce**: A proprietary AI that uses image recognition and semantic analysis to find and report counterfeit listings.
    - **Marq Law**: Anti-counterfeiting litigation support with a legal team based in China (hailing from LVMH, Cisco, Ford, etc.), offering offline raids and seizure of counterfeits.
    - **Trademark Registration**: A service to help clients register trademarks, backed by a refund guarantee.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $90M+ in total funding across 7 rounds.
- **Notable Investors/Partners**: SoftBank, Y Combinator, DST Global Partners, HSG, Salesforce Ventures.
- **Growth Signals**:
    - Named to the Inc. 5000 Fastest Growing Companies in 2025.
    - 184 employees (+37.6% YoY).
    - 500K+ infringing sellers and 12M+ infringing content items enforced.
    - 20+ new feature releases per month.
    - LVMH Innovation Award winner.

## Competitive Advantages
- **Comprehensive Platform**: Integrates brand protection, content protection, and impersonation into a single platform, reducing manual workload for security teams.
- **Proprietary AI & Database**: Tracks over 10M sellers in its global database with 94%+ SKU-matching accuracy and hourly price checks.
- **Speed and Scale**: Delivers 180x faster enforcement on emerging channels compared to traditional companies.
- **Legal Expertise**: In-house legal team (Marq Law) with deep experience in China provides a powerful deterrent against counterfeiters through offline raids and litigation.

## Strategic Focus
- **Global Expansion**: Building out a globally distributed team with offices and experts from the US to Europe and Asia to support a worldwide customer base.
- **AI-Driven Automation**: Continuously improving AI capabilities to stay ahead of threats, with a focus on fast detection-to-enforcement (15-minute average).
- **Serving the Enterprise**: Actively hiring for Senior Customer Success Managers for enterprise and strategic accounts.

## Why Work Here
- **High-Impact Mission**: Work at the intersection of AI, global commerce, and IP to protect original ideas and brand integrity on a massive scale.
- **Strong Backing & Growth**: Backed by top-tier investors (SoftBank, YC) and recognized as one of Inc. 5000 fastest-growing companies, indicating strong financial health and career growth potential.
- **Global & Remote-Friendly Culture**: Described as a "fast-moving, globally distributed team" with employees in 15 countries. The company supports remote/hybrid work, with physical offices in Los Angeles (HQ), Seoul, Tokyo, and Shanghai.
- **Innovation Pace**: "20+ new feature releases a month" suggests a dynamic engineering culture focused on rapid iteration and leveraging the latest AI technology.
- **Award-Winning**: LVMH Innovation Award winner, demonstrating recognition in a top-tier market.

## Sources
1. [MarqVision Official Site](https://www.marqvision.com/)
2. [MarqVision About Us](https://www.marqvision.com/about-us)
3. [MarqVision Careers Page](http://job-boards.greenhouse.io/marqvision)
4. [MarqVision LinkedIn](https://linkedin.com/company/marqvision)
5. [CB Insights MarqVision Profile](https://www.cbinsights.com/company/marqvision)

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