---
title: 'Account Manager at MasterControl'
canonical: 'https://feeny.ai/job/account-manager-mastercontrol-salt-lake-city-mfxgj6nm9exx'
type: 'job'
last_seen: '2026-10-12'
---

# Account Manager at MasterControl

- **Company:** MasterControl
- **Location:** Salt Lake City, UT
- **Posted:** 2026-09-23
- **Last confirmed live:** 2026-10-12
- **Apply:** https://www.mastercontrol.com/careers/job-listings/role/?role=4734012005&gh_jid=4734012005

## Job description

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers: to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate, and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing, and postmarket surveillance. For more information, visit [www.mastercontrol.com](http://www.mastercontrol.com)[.](https://www.mastercontrol.com/)

## SUMMARY

The Account Manager (Small-Tier Specialist) is responsible for managing and growing a large portfolio of small-tier, high-volume customer accounts through efficient, scalable account management practices. This is a sales position focused on maximizing value and retention across a significantly larger book of business than traditional account management roles—typically 2-3 times the account volume of standard AMs.

Rather than intensive one-on-one relationship building with a small number of accounts, this role emphasizes automated and thoughtful account management strategies to maintain and grow a large customer base. The AM identifies opportunities for product expansion, manages account health through a mix of scalable outreach methods, and develops processes that allow you to effectively serve hundreds of accounts while maintaining quality service delivery. You will work closely with Regional Account Executives, Sales Associates, and peers to identify accounts with growth potential, coordinate with MasterControl departments on customer needs, and implement campaigns and programs that drive adoption and retention across your book. The focus is on finding smart, repeatable ways to manage multiple customer touchpoints, leverage automation where possible, and prioritize your time to maximize business growth and customer success.

## RESPONSIBILITIES

- Manage and maintain a large portfolio of small-tier, high-volume accounts (200+ accounts)
- Develop scalable account management processes and workflows to efficiently serve a significantly larger book of business
- Identify and nurture accounts with growth and expansion potential within your assigned book
- Create and execute automated outreach strategies (campaigns, email sequences, digital communications) to maintain customer engagement at scale
- Maintain accurate and detailed customer account data in contact management software
- Develop growth strategies for cohorts of accounts and individual high-potential opportunities
- Create, maintain, forecast, and report on pipeline opportunities using contact management software
- Troubleshoot customer issues and coordinate resolution with appropriate MasterControl departments
- Collaborate with peers and AEs to identify best practices for managing high-volume portfolios
- Participate in campaigns, sales initiatives, and marketing programs as directed by sales management
- Manage account prioritization based on growth potential, expansion signals, and retention risk

IS THIS YOU? This role is an excellent fit if you:

- Thrive on volume and scalability. You're energized by managing many relationships simultaneously rather than depth with a few accounts. You're comfortable with less frequent individual touchpoints per account but more overall customer interactions.
- Love systems and workflows. You're naturally inclined to build, document, and optimize processes. You see inefficiencies and instinctively create solutions that work better and faster.
- Are comfortable with automation. You understand how to leverage tools, templates, email sequences, and campaigns to stay connected with customers without requiring a personal call or visit every time.
- Prefer high activity over intense relationship focus. You excel with multiple conversations every day with different people, similar to an SDR or BDR model but at the account management level.
- You get satisfaction from breadth rather than depth.
- Have a growth mindset about your book. You see opportunity in accounts that others might dismiss as "too small." You know that small accounts grow, and you're motivated by the challenge of scaling your portfolio.
- Are detail-oriented and data-driven. You maintain meticulous records, follow up consistently, and use data to make decisions about where to focus your efforts.
- Adapt well to different types of customers. With a diverse portfolio of accounts, you'll encounter varying needs, industries, and communication styles. You're flexible and can adjust your approach.

## PREFERRED SKILLS

- Software sales and/or marketing experience is required
- Excellent written communication skills are required (you'll rely heavily on email, campaigns, and templated communications)
- Proficiency with workflow design and process documentation is required
- Ability to understand, implement, create, and communicate standard operating procedures is required
- Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools are required
- Experience with Salesforce or similar CRM platforms is preferred (essential for managing high-volume account data)
- Experience managing high-volume customer bases or portfolios is preferred
- Experience with marketing automation tools or campaign management platforms is preferred
- Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
- Ability to work independently and self-manage across a large portfolio is required
- Track record of thriving in fast-paced, high-activity environments is preferred

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

- Competitive compensation
- Medical
- 401(k) plan with company match
- PTO packages that increase with tenure
- Schedule flexibility
- Company parties and employee recognition programs
- Dental/vision plans
- Employer-paid life insurance policy
- Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status

## About MasterControl

## Company Overview
- **One-liner**: MasterControl provides AI-enabled quality, manufacturing, and asset management software for life sciences and other highly regulated industries.
- **Entity Type**: Private (Series A, $150M raised in 2022)
- **Headquarters**: Salt Lake City, Utah, United States
- **Founded**: 1993
- **Founders**: Not publicly available (formerly known as Document Control Systems)

## Core Business
- **Primary industry**: Life sciences software (Quality Management Systems, Manufacturing Execution Systems, Asset Management)
- **Target customers**: B2B, Enterprise – pharmaceutical, biotech, medical device, nutraceutical, and other regulated manufacturers
- **Mission**: To bring life-changing products to more people sooner by helping organizations digitize, automate, and connect quality, manufacturing, and asset management processes.

## Products & Services
- **MasterControl Quality Excellence**: AI-driven Quality Management System (QMS) for flexible quality event management, simplified document management, and automated training management.
- **MasterControl Manufacturing Excellence (Mx)**: Digital manufacturing platform (MES/EBR) enabling paperless production records, electronic logbooks, and asset management – claims to help deliver products 70% faster.
- **MasterControl Asset Excellence (Ax)**: Cloud-based asset management and calibration tools with AI-driven predictive maintenance scheduling.
- **MasterControl AI Solutions**: A collection of AI tools specialized for life sciences, certified to ISO 42001, designed to automate manual tasks and identify trends without compromising compliance.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (reached unicorn status after the 2022 Series A)
- **Key Metric**: Annual Revenue – $125.0M (latest estimate); Total Funding – $150.0M (Series A, December 2022)
- **Notable Investors/Partners**: Sixth Street (lead investor in Series A); over 1,200 customers worldwide; operates in 16 countries including UK, Japan, India, Australia, Germany.
- **Growth Signals**: 117 new hires in 2024; 25% of new positions filled internally; recently appointed new CEO (David Edwards), CFO (Wynn Clayton), and CSO (Ian Ball); holds 12+ patents; FedRAMP authorization achieved.

## Competitive Advantages
- **30-year track record** in life sciences compliance and GxP workflows.
- **AI-first platform** purpose-built for regulated industries, not a generic QMS retrofit.
- **ISO 42001 certified** AI governance – a differentiator for audit-ready AI adoption.
- **End-to-end coverage** from quality to manufacturing to asset management on a single platform.
- **Deep domain expertise** with over 1,200 customers including major pharma and med device players.

## Strategic Focus
- **Accelerate AI adoption** across quality, manufacturing, and asset workflows while maintaining compliance.
- **Expand global sales engine** with new leadership (CFO, CSO) focused on disciplined, sustainable growth.
- **Deepen platform integration** to eliminate silos between quality, production, and asset data.
- **Continue paperless manufacturing push** to reduce errors and speed time-to-market.

## Why Work Here
- **Culture**: Values-driven environment with mentoring programs, leadership training, and over 20 employee activities per year. Emphasis on learning, collaboration, and “work here, stay here” retention.
- **Wellness**: 20+ fitness clubs and health/wellbeing programs; Chief Culture Officer focused on wellness initiatives.
- **Growth**: 117 new hires in 2024; 25% internal promotion rate; opportunities for career development across technical, sales, and customer-facing roles.
- **Remote/Hybrid Policy**: Not publicly available – offices in 8 locations across 4 countries (US, UK, Australia, Japan) suggest a mix of on-site and hybrid roles.
- **Recognition**: Named “Best Places to Work” in Utah (2021); featured in Forbes; 3.6/5 employee rating on LinkedIn (253 reviews) with top marks for work-life balance (3.9).
- **Engineering Culture**: 30% of employees in technical roles; software engineers report median salary of ~$135K; tools and stack likely modern (cloud, AI, compliance-focused).

## Sources
1. [mastercontrol.com](https://www.mastercontrol.com/)
2. [mastercontrol.com/careers](https://www.mastercontrol.com/careers/)
3. [linkedin.com/company/mastercontrol](https://www.linkedin.com/company/mastercontrol)
4. [cbinsights.com/company/mastercontrol](https://www.cbinsights.com/company/mastercontrol)

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