---
title: 'Account Manager at Mintlify'
canonical: 'https://feeny.ai/job/account-manager-mintlify-san-francisco-arf81b8n8mca'
type: 'job'
last_seen: '2026-10-27'
---

# Account Manager at Mintlify

- **Company:** Mintlify
- **Location:** San Francisco, CA
- **Compensation:** $150k–$250k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/mintlify/d728c142-6a0d-49cb-b707-6a85483d55ab

## Job description

Why Mintlify? We're on a mission to empower builders.

- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
- Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
- Culture of [slope over y-intercept](https://mattrickard.com/hire-slope-not-intercept): We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

## About the role

We're hiring an Account Manager to grow Mintlify's relationships with a book of customers, each typically $50K–$250K in annual recurring revenue. You'll own the commercial side of these accounts: renewals, expansion, and pricing conversations. Customer Success owns adoption and the day-to-day relationship, and you'll work as one team with them. Your job is to find where Mintlify can do more for each customer, such as another product team's docs, a help center, or growing AI usage, and turn it into growth. Our buyers are engineering, developer experience, and documentation leaders, so you'll need to be comfortable talking about how docs are built and shipped, even if you don't write code.

- Team: Account Management, working alongside Customer Success and our other Account Managers
- Location: San Francisco, in office when you're not traveling
- Travel: About one trip per month for customer visits, business reviews, and events
- Type: Full-time, quota-carrying

## What you'll do

Own and grow your book

- Manage a book of accounts, each typically $50K–$250K ARR.
- In partnership with a CSM, build an account plan for each: stakeholders, contract terms, usage, and where we can grow.
- Support renewals end to end: forecast early, negotiate terms, and propose multi-year agreements where they fit.

Find and close expansion with Customer Success

- Partner with your CSMs to turn customer signals, such as new teams, new products, or rising AI usage, into qualified opportunities.
- Run discovery, build the business case, then negotiate and close: new sites for other products or business units, help centers and knowledge bases, AI credits, and add-ons.
- Right-size offers: sell the capability a customer needs instead of defaulting to the full bundle.

Show up in person and go beyond your champion

- Spend about one week a month with customers: on-site visits, executive business reviews, and industry events.
- Build relationships across engineering, developer experience, docs, and procurement, not just with your champion.

Run a clean commercial process

- Keep Salesforce current: opportunities, stages, next steps, contacts, and renewal dates.
- Forecast renewals and expansion accurately 30, 60, and 90 days out.
- Bring customer feedback on pricing, packaging, and product gaps back to Product and leadership.
- Share what works with the Account Management team so the best plays become repeatable.

## What we're looking for

- 3+ years in a quota-carrying account management role, or an AE role with expansion ownership, at a B2B SaaS company.
- A track record of growing mid-market or enterprise accounts ($50K+ ARR), with expansion numbers you can name.
- Moderate technical understanding: you can explain how a team writes, reviews, and publishes docs (Git, Markdown, APIs, CI/CD), hold your own with engineering leaders, and know when to bring in a Solutions Engineer.
- Strong discovery and negotiation skills, including renewals, multi-year terms, and working with procurement.
- Experience partnering with Customer Success, with clear ownership of the commercial relationship.
- Organized and data-driven: disciplined in Salesforce, accurate in forecasting, and able to read usage data to time an expansion.
- Willing to travel about one week a month.
- Able to work from our San Francisco office when you're not traveling.

## Nice to have

- You've sold developer tools, API platforms, or other products bought by engineering teams.
- Experience with usage-based pricing, such as credits or overages.
- You've used Mintlify or another docs platform.
- Familiarity with AI products (AI search, assistants, MCP) and how teams adopt them.
- Early-stage startup experience, especially helping build an account management or expansion motion.

What success looks like

- 30 days: You know your book (every account's contract, renewal date, usage, and key contacts), you've met your CSM partners and top customers, and you have a plan for each account.
- 90 days: Every renewal in the next two quarters has a plan and a next step, you've made your first on-site visits, and your qualified expansion pipeline is growing.
- 6 months: You're closing expansion every month, renewals land on time without surprises, and your forecast is reliable.
- 12 months: You've hit your expansion number, your book grows net revenue year over year, and at least one play you built is used across the team.

Company Benefits:

- Competitive compensation and equity
- 20 days paid time off every year
- 401k with Employer Match
- monthly wellness stipend
- 100% employee coverage for Health, Dental, Vision
- Commute stipend to help get you to and from work
- Free lunch and dinners
- Annual team offsite (previously went to Alaska, Hawaii, Jackson Hole)

## About Mintlify

## Company Overview
- **One-liner**: Mintlify provides AI-powered knowledge infrastructure that powers documentation for over 20,000 companies, enabling both humans and AI agents to find accurate product information.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Han Wang, Hahnbee Lee

## Core Business
- **Primary industry**: Software Development / Knowledge Infrastructure / Developer Tools
- **Target customers**: B2B; Startups, Enterprises, and any organization needing public-facing documentation or AI-ready knowledge bases (e.g., Anthropic, Coinbase, Cursor, Scale AI, X, AT&T, HubSpot)
- **Mission or purpose statement**: "Empower builders" by redefining how knowledge is shared through innovative, AI-powered tools that help millions work smarter, together.

## Products & Services
- **Mintlify (Knowledge Platform)**: A cloud-based SaaS platform for creating, hosting, and managing public-facing documentation. It is built to be "agent-native," meaning it is optimized for consumption by both human developers and AI agents. Features include self-updating knowledge, access control, system integrations, and collaboration tools. The platform boasts 99.99% uptime.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$66.8M**; Annual Revenue of **$1.0M** (as of latest data).
- **Notable Investors/Partners**: Andreessen Horowitz (led Series A & B), Salesforce Ventures (co-led Series B), Bain Capital Ventures, Y Combinator. Backed by **$22 million** in early funding prior to the Series B.
- **Growth Signals**:
    - **Massive Scale**: Powers docs for **20,000+** companies, reaching **100M+ developers** and **300M+ visitors** annually. Agents have consumed knowledge over **2B times** in the past year.
    - **Rapid Headcount Growth**: Grew from ~28 to **51 employees** (+200% YoY).
    - **High-Profile Customers**: Serves Anthropic, Coinbase, Cursor, Scale AI, X, HubSpot, and AT&T.
    - **Strategic Acquisitions**: Acquired Helicone and Trieve (July 2025) to expand capabilities.
    - **#1 YC Product**: Reportedly the most used product by other Y Combinator companies.

## Competitive Advantages
- **Agent-Native Infrastructure**: Mintlify is purpose-built for the AI era, designed to be the "knowledge infrastructure agents build on." This positions it ahead of legacy documentation tools that are not optimized for AI consumption.
- **Network Effects & Brand**: With 20,000+ companies and 100M+ developers, Mintlify has established a dominant standard for modern documentation, creating a strong switching cost.
- **Speed & Efficiency**: Customers report 50x faster deployment times and a 60% reduction in engineering resources needed for documentation.
- **Small, High-Impact Team**: With only ~51 employees, each hire has outsized influence on the product and company trajectory, similar to early-stage high-growth startups.

## Strategic Focus
- **Deepening the Agent Platform**: Continuing to build features specifically for AI agents, ensuring the platform remains the default choice for AI-ready knowledge.
- **Enterprise Expansion**: With the Series B led by Salesforce Ventures, the company is likely accelerating its go-to-market for large enterprises (e.g., AT&T).
- **Product Integration**: Integrating acquisitions (Helicone, Trieve) to create a more comprehensive knowledge and observability stack.
- **Scaling the Team**: Actively hiring across engineering, sales, marketing, and customer success to support rapid growth.

## Why Work Here
- **High Agency & Impact**: The company values "high-agency" individuals who take bold, calculated risks. With a small team, new hires directly shape the company's trajectory and have a massive impact on a platform used by millions.
- **Culture Values**: "Fast, Growth-minded, Genuine, High-agency, Humility, Driven." They value "slope over y-intercept" (growth potential over current experience).
- **Work Environment**: **In-Office (5 days a week)** in downtown San Francisco. The company provides complimentary Uber rides to and from the office.
- **Generous Perks**:
    - **Compensation**: Competitive salary and meaningful equity.
    - **Time Off**: 20 days paid vacation.
    - **Health**: 100% coverage for health, dental, and vision insurance (including dependents).
    - **Financial**: 401k (US) or RRSP (Canada) matching.
    - **Wellness**: $420 monthly wellness stipend.
    - **Meals**: Free lunch and dinner daily.
    - **Setup**: Generous one-time work setup stipend.
    - **Offsite**: Annual team offsite to explore new places.
    - **Fun**: Unlimited free mints.
- **Tech Stack**: Modern and developer-friendly, including TypeScript, React, Next.js, Node.js, AWS, PostgreSQL, MongoDB, Redis, Elasticsearch, and Datadog.

## Sources
1. [mintlify.com](https://www.mintlify.com/)
2. [mintlify.com/careers](https://www.mintlify.com/careers)
3. [builtin.com](https://builtin.com/company/mintlify)
4. [linkedin.com](https://www.linkedin.com/company/mintlify)
5. [cbinsights.com](https://www.cbinsights.com/company/mintlify)

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