---
title: 'Account Manager at Moss'
canonical: 'https://feeny.ai/job/account-manager-moss-london-qnjjr9h2d6sh'
type: 'job'
last_seen: '2026-09-08'
---

# Account Manager at Moss

- **Company:** Moss
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-25
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/moss/6841ab40-426c-4cf8-a74f-0fbc39f2a962/application

> Drive SaaS revenue growth through proactive customer engagement, upselling, and churn mitigation. Act as a product ambassador to guide clients on spend management features and provide data-driven insights to ensure long-term retention and satisfaction.

## Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success.

Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.

## Your responsibilities

Here's a bit more on what you can expect to be doing day-to-day:

- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
- Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.

## About you

We think you’ll need the following experience and qualifications to succeed in the role:

- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).

In addition, here are the skills and attributes we are looking for:

- Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.
- Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
- Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.

## About Moss

Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.

Founded in Berlin and used by more than 5,000 businesses including Flink, Schufa, Gusto and Auto1, Moss has raised €200+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. Moss is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star and Portage.

We have a team of 300+ people from 50+ nationalities in 5 offices across Europe. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

- Top-of-market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).

By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy https://www.getmoss.com/privacy-policy.

## About Moss

## Company Overview
- **One-liner**: Moss provides an all-in-one spend management platform that combines corporate cards, invoice processing, reimbursements, and AI-powered accounting for European SMEs.
- **Entity Type**: Private (Series B+; total funding ~€180M / $179M)
- **Headquarters**: Berlin, Germany
- **Founded**: 2019
- **Founders**: Ante Spittler (Co-Founder & CEO) and others (founding team not fully listed in public sources)

## Core Business
- **Primary industry**: Spend management / financial technology (fintech)
- **Target customers**: Small and medium-sized enterprises (SMEs) across Europe; B2B, finance teams
- **Mission or purpose**: To make finance simple by giving businesses full visibility and control over spending, while automating manual tasks

## Products & Services
- **Corporate Cards**: Physical and virtual cards with built-in budgets, real-time tracking, and auto receipt capture. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Accounts Payable (Invoices)**: Smart invoice processing with automated approvals, coding, and payments in 70+ currencies. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Reimbursements**: Digitised employee expense claims with automated workflows. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **AI-Powered Pre-Accounting Agent**: Automates expense coding, matching, and approval, syncing with ERP/accounting software. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
- **Integrations**: Connects to 40+ tools including DATEV, Xero, Exact Online, Personio, BambooHR, and HiBob. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)

## Market Standing
- **Valuation**: Not publicly disclosed (latest funding round in 2024 without disclosed valuation)
- **Key Metric**: Total funding of ~€180M / $179M (Series B of $75M in Jan 2022, plus earlier rounds and a 2024 round) [linkedin.com](https://www.linkedin.com/company/moss-finance)
- **Notable Investors/Partners**: Not explicitly named in provided sources, but investors participated in Seed, Series A (2021), Series B (2022), and a 2024 round. [linkedin.com](https://www.linkedin.com/company/moss-finance)
- **Growth Signals**: 10,000+ businesses trust Moss; over €6.5B in spend processed annually; presence in Germany, Netherlands, UK, Poland, Estonia, and Spain; 330 employees across 5 offices; 58 active job postings as of mid-2026 (+75% YoY). [getmoss.com/careers](https://www.getmoss.com/careers) | [linkedin.com](https://www.linkedin.com/company/moss-finance) | [scoutify.com](https://scoutify.com/companies/moss/)

## Competitive Advantages
- **All-in-one platform**: Combines cards, invoices, reimbursements, and AI accounting – reducing the need for multiple vendors.
- **Privacy & compliance**: GDPR-compliant, ISO certified, GoBD-certified digital recordkeeping; data stored in Germany.
- **AI automation**: Pre-accounting agent automates coding and approvals, saving finance teams significant time.
- **Deep integrations**: Native connections with major European ERP and HRIS systems (DATEV, Xero, Exact, Personio, etc.).

## Strategic Focus
- **AI platform development**: Hiring for Senior Product Manager – AI Platform and Senior Platform Engineer (Agentic Experience). [scoutify.com](https://scoutify.com/companies/moss/)
- **Product-led growth (PLG)**: Active recruitment of a Senior Product Manager – PLG indicates a push toward self-serve adoption. [scoutify.com](https://scoutify.com/companies/moss/)
- **European expansion**: Offices in Berlin, London, Amsterdam, Warsaw, and Tallinn; operating in 14 countries. [linkedin.com](https://www.linkedin.com/company/moss-finance)

## Why Work Here
- **Culture**: Emphasises ownership, impact, team spirit, and growth. Described as “Where ambition meets impact.” [getmoss.com/careers](https://www.getmoss.com/careers)
- **Benefits**:
  - €600 / £600 yearly learning & development budget
  - Up to 20 days per year working from abroad
  - Stock options (virtual company shares)
  - Relocation allowance and visa support
  - Paid sabbatical after 4 years
  - Regular team events, weekly breakfasts, and annual “Moss Week”
- **Work policy**: Hybrid/office presence expected; offices in five European cities. Some remote roles available (3 of 38 open positions listed as remote). [scoutify.com](https://scoutify.com/companies/moss/)
- **Engineering culture**: Strong investment in AI and platform engineering; 63 employees in technical roles (19% of workforce). [linkedin.com](https://www.linkedin.com/company/moss-finance)

## Sources
1. [getmoss.com/careers](https://www.getmoss.com/careers)
2. [getmoss.com](https://www.getmoss.com/?origin-page=en-us)
3. [linkedin.com/company/moss-finance](https://www.linkedin.com/company/moss-finance)
4. [scoutify.com/companies/moss/](https://scoutify.com/companies/moss/)
5. [getapp.com/finance-accounting-software/a/moss](https://www.getapp.com/finance-accounting-software/a/moss/)

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