---
title: 'Account Manager - New England at Mia Labs, Inc.'
canonical: 'https://feeny.ai/job/account-manager-new-england-mia-labs-inc-boston-s0scw3e82e3j'
type: 'job'
last_seen: '2026-10-13'
---

# Account Manager - New England at Mia Labs, Inc.

- **Company:** Mia Labs, Inc.
- **Location:** Boston, MA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/mia-labs/266083e0-2dd6-4b0b-83af-bdb75d436c9e

## Job description

## About Mia Labs

Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia. Who You Are: You combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities.

We are looking for candidates located within the New England area.

What you will do:

- Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
- Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.
- Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
- Develop deep product knowledge and act as the expert on system behavior and workflows.
- Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
- Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
- Communicate clearly with technical and non-technical users, translating complex concepts simply.
- Support feature launches, pilots, and customer feedback loops that inform product direction.
- Deliver training, documentation, and business reviews that drive customer adoption and ROI.
- Identify risks and proactively resolve friction points to ensure long-term success.

## What We’re Looking For

- 3–7 years in customer success, solutions engineering, or technical account management.
- Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
- Deep understanding of car dealership operations and workflows.
- Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
- Excellent communicator with outstanding bedside manner and client-facing confidence.
- Organized, process-driven, and effective in fast-moving startup environments.
- Experience with dealership operations or automotive systems is a plus.

Nice to haves

- Familiarity with conversational AI, LLMs, or automation technologies.
- Strong understanding of dealership workflows across sales and service.
- Prior experience supporting AI or automation-driven products.

Nice to haves

- Experience with dealership operations or automotive systems is a plus.
- Familiarity with conversational AI, LLMs, or automation technologies.
- Strong understanding of dealership workflows across sales and service.
- Prior experience supporting AI or automation-driven products.

## Why Mia

- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

## Compensation

- Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer.

## About Mia Labs, Inc.

## Company Overview
- **One-liner**: Mia Labs provides an AI-powered conversational platform for automotive dealerships, automating phone calls, appointment scheduling, and lead management 24/7/365.
- **Entity Type**: Private (Series A)
- **Headquarters**: Allen, Texas, United States
- **Founded**: 2023
- **Founders**: Brian Hoang (CEO), Kelvin Pho (CTO)

## Core Business
- Primary industry/industries: Automotive retail technology, artificial intelligence, conversational AI
- Target customers: B2B — franchise car dealerships and dealer groups across the U.S.
- Mission or purpose statement: “Modernize dealership operations and the automotive consumer experience.”

## Products & Services
- **Mia (AI Phone Agent)**: An AI-powered conversational platform that handles inbound and outbound customer communications across sales, service, and reception departments. It answers calls 24/7, books appointments, generates sales leads, and supports multiple languages with no “press 2” prompts. Integrates with dealership systems (DMS, CRM, inventory, phone systems).
- **Outbound Proactive Follow-Up**: Automates follow-ups with sales and service customers at scale.
- **Parts (Coming Soon)**: A module to streamline parts requests and counter operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $29M ($20M Series A announced January 2026, plus $9M prior)
- **Key Metric**: Enabled over $45 million in dealership revenue from AI-booked appointments in 2025; over 350 franchise dealerships nationwide; 1 million+ customer conversations handled.
- **Notable Investors/Partners**: Permanent Capital Ventures (lead, Series A), Norwest, Eniac Ventures, Vine Ventures, Analog Ventures (formerly J Ventures), Logos Fund, and strategic automotive investors including Yossi Levi of Car Dealership Guy.
- **Growth Signals**: Expanded from founding in 2023 to 50+ employees and 350+ dealerships; saved dealerships over 1.5 million human hours; booked more than 130,000 sales and service appointments; one of the most well-funded AI-native communications platforms built specifically for car dealerships.

## Competitive Advantages
- Deep domain expertise: The leadership team brings together over 100 years of combined automotive retail experience with cutting-edge AI expertise.
- Purpose-built for automotive: Unlike generic call centers, IVRs, or chatbots, Mia is a single AI-native system tailored to dealership operations, integrating with existing DMS, CRM, and phone systems.
- Proven ROI: Dealerships report $50K+ monthly revenue increases, 76% of service calls turn into booked appointments, and 62%+ containment rate.
- Multilingual and 24/7: Naturally detects customer language, eliminating the need for language prompts.

## Strategic Focus
- Continue expanding dealership footprint and deepening integrations with dealership management systems.
- Launch new modules (e.g., Parts) to cover more dealership departments.
- Scale the team and product to capture a larger share of the automotive retail technology market, leveraging the recent $20M Series A.

## Why Work Here
- **Culture highlights**: Values-driven environment emphasizing “Put people first,” “Be extraordinary,” “Focus on results,” and “Work and win as one.” Team is described as scrappy, transparent, and collaborative.
- **Remote/hybrid/office policy**: Headquarters in Allen, Texas; specific remote/hybrid policy not publicly detailed — likely office-centric given the automotive industry focus.
- **Notable perks or engineering culture**: Opportunity to work on cutting-edge AI in a high-growth startup with strong product-market fit and real-world revenue impact. Team includes AI and automotive veterans. Open roles include Software Engineer and Product AI Engineer — suggesting a hands-on, impact-driven engineering culture.
- **Growth trajectory**: Rapidly scaling (50+ employees, 350+ dealerships, $29M funding) offers career growth potential in a fast-moving environment.

## Sources
1. [mia.inc](https://www.mia.inc/)
2. [mia.inc/company](https://www.mia.inc/company)
3. [mia.inc/careers](https://www.mia.inc/careers)
4. [cbinsights.com](https://www.cbinsights.com/company/mia-labs)
5. [linkedin.com](https://www.linkedin.com/company/mialabsinc)
6. [PRNewswire - Series A Announcement](https://www.prnewswire.com/news-releases/mia-labs-raises-20m-series-a-to-power-the-ai-super-employee-behind-350-dealerships-302357635.html) (referenced via CB Insights)

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