--- title: 'Account Manager, North America (Spanish-speaking) at DICE' canonical: 'https://feeny.ai/job/account-manager-north-america-spanish-speaking-dice-mexico-city-p58b0wyj6esb' type: 'job' last_seen: '2026-09-05' --- # Account Manager, North America (Spanish-speaking) at DICE - **Company:** DICE - **Location:** Mexico City, Mexico - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-09-05 - **Apply:** https://job-boards.eu.greenhouse.io/dicefm-careers/jobs/4951750101 ## Job description Account Manager, North America - Spanish-speaking - Mexico - Remote Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our Operations Team and build strong relationships with venues and promoters in North America. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. ## About the role You’ll be joining a team that’s responsible for developing partner relationships. Your expertise in the music industry and knowledge of the live entertainment business mean you know what makes promoters, festivals and venues tick. This is an exciting opportunity to work in an emerging market and establish strong working relationships with our major partners, with a focus on operational excellence, engagement, and growth. You are collaborative and execution-oriented with a strong marketing sense, and look for new and expanded ways to help your partners reach fans and drive growth. You will be - Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. - Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. - Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. - Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. - Responsible for partner retention through contract renewal on better commercial terms. - Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. - Engaged in team collaboration to overcome ambiguity and achieve shared success. You are - Passionate, humble and resilient. - Demonstrates strategic thinking with detail-oriented execution. - A fan of music and culture. - Highly collaborative and confident communicator. - Builds relationships across all levels of seniority with ease. - An analytical and curious problem solver. - Extremely organised, resourceful and efficient in balancing priorities. You'll need - Fluency in English and Spanish. - Business and commercial acumen. - Strong communication skills. - Exceptional stakeholder management. - Proven experience in live events in Account Management, Event Operations or Marketing. - High attention to detail and resourcefulness. - An understanding of marketing, social media and analytics. - Excellent knowledge of how festivals, venues and promoters work. - Ticketing experience is a big plus. - Fluency in one of the following languages is a plus - French, German, Italian, Portuguese. - Flexibility to travel to cities across North America. ## About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more [diverse, equitable and inclusive DICE](https://dice.fm/diversity-equity-inclusion). Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our [Candidate Privacy Policy](https://dicefm.zendesk.com/hc/en-gb/articles/5537095618321-United-States-Privacy-Policy-for-Job-Candidates). We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us. ## About DICE ## Company Overview - **One-liner**: DICE is a ticketing and live event discovery platform that fights scalping and makes buying tickets for concerts, festivals, clubs, and comedy shows easy and fair. - **Entity Type**: Private (Series C, $202M total funding) - **Headquarters**: London, England, United Kingdom - **Founded**: 2014 - **Founders**: Phil Hutcheon ## Core Business - **Primary industry**: Live event ticketing and event discovery - **Target customers**: B2C (fans attending live events) and B2B (venues, promoters, and artists) - **Mission statement**: To bring people together through live shows by creating a platform that makes going out easy, fair, and inclusive. ## Products & Services - **DICE App (Mobile & Web)**: A ticketing platform where fans can search, browse, and buy tickets to live events. Key features include upfront pricing (no hidden fees), anti-scalping measures, personalised recommendations, and a waitlist system for sold-out shows. Type: SaaS / Mobile App. - **Venue & Promoter Platform**: A back-end suite for venues and promoters to manage ticket sales, audience data, and event logistics. Type: SaaS. - **Live Streaming (Historical)**: During the COVID-19 pandemic, DICE pivoted to a live streaming service, allowing fans to buy tickets to private, virtual shows. Type: Service (legacy offering). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Annual Revenue of $39.5M (as of latest estimates). Total funding of $202M across 7 rounds. - **Notable Investors/Partners**: Investors include SoftBank Vision Fund (led Series C), Tony Fadell (Nest co-founder, iPod inventor), Xavier Niel (French billionaire), and early investors Mustafa Suleyman and Demis Hassabis (DeepMind co-founders). Key partner: Appointed primary ticketing partner for London’s Alexandra Palace in May 2023. - **Growth Signals**: Operates in 16 countries (including the US, Spain, Italy, France, and Germany). Employs 233 people. In January 2025, DICE sold Boiler Room (acquired in 2021) to Superstruct Entertainment. Headcount has seen a slight YoY decrease (-5.1%, -19 people) as of latest data. ## Competitive Advantages - **Anti-Scalping Technology**: DICE’s core differentiator is its strong stance against ticket touting and price gouging. The platform uses rotating barcodes, limits on ticket transfers, and upfront pricing to ensure fans pay a fair price. - **Fan-First Experience**: The app provides a seamless, hassle-free purchasing experience with personalised recommendations, making it a beloved alternative to legacy ticketing platforms. - **Artist & Venue Relationships**: DICE has built a strong network of world-class venues and promoters, securing exclusive partnerships and a reputation for fair dealing. ## Strategic Focus - **Global Expansion**: DICE is actively expanding its sales presence across North America and Europe, with numerous Sales Lead roles open in cities like Austin, Berlin, Paris, and Milan. - **Platform Growth**: The company is investing in its data, engineering, and product teams to enhance personalisation, scalability, and the overall user experience. - **Reinforcing the Core**: After selling Boiler Room, DICE is refocusing on its primary ticketing and discovery mission, streamlining operations to strengthen its core business. ## Why Work Here - **Culture & Mission**: DICE is described as a place “where fans get to work.” The culture is built on passion for live events, with core values of being actively responsible, keeping commitments, and supporting teammates. [dice.fm](https://dice.fm/jobs?lng=en) - **Hybrid Working**: In London, the team works from the Dalston office at least three days a week. Other locations also adopt a hybrid policy. [dice.fm](https://dice.fm/jobs?lng=en) - **Benefits & Perks**: Comprehensive package including private medical insurance, mental health support, enhanced parental leave from day one, carers leave, monthly ClassPass credits, volunteering days, summer hours, and discounts on events. [dice.fm](https://dice.fm/jobs?lng=en) - **Engineering & Data Focus**: The company is actively hiring for Backend Engineers, Data Engineers, and Platform Product Managers, indicating a strong investment in its technical foundation. [greenhouse.io](http://job-boards.eu.greenhouse.io/dicefm-careers) - **Visa Sponsorship**: DICE can sponsor visas for particular roles and offices, offering transparency early in the recruitment process. [dice.fm](https://dice.fm/jobs?lng=en) ## Sources 1. [dice.fm - Careers Page](https://dice.fm/jobs?lng=en) 2. [dice.fm - About Page](https://dice.fm/about?lng=en) 3. [linkedin.com - DICE Company Profile](https://www.linkedin.com/company/dice-fm) 4. [dice.fm - Homepage](https://dice.fm/?lng=en) 5. [greenhouse.io - DICE Jobs Board](http://job-boards.eu.greenhouse.io/dicefm-careers) ## Other roles at DICE - [IT Support Specialist](https://feeny.ai/job/it-support-specialist-dice-london-bme8t4dv60h2) — London, United Kingdom - [Assets & Operations Coordinator, North America](https://feeny.ai/job/assets-operations-coordinator-north-america-dice-new-york-h70pakfqh6cc) — New York, NY - [Localisation Specialist](https://feeny.ai/job/localisation-specialist-dice-argentina-jdph8081np7q) — Argentina - [Account Manager, North America (Spanish-speaking)](https://feeny.ai/job/account-manager-north-america-spanish-speaking-dice-texas-cgj5106fyyd7) — Texas - [Senior Sales Lead, North America - Charlotte](https://feeny.ai/job/senior-sales-lead-north-america-charlotte-dice-charlotte-yhmphvsahtys) — Charlotte, NC - [Senior Sales Lead, North America - Columbus](https://feeny.ai/job/senior-sales-lead-north-america-columbus-dice-columbus-dp0r0ppbjz0y) — Columbus, OH - [Senior Sales Lead, North America - Houston](https://feeny.ai/job/senior-sales-lead-north-america-houston-dice-houston-5mm0075fve11) — Houston, TX - [Sales Lead, North America - Denver](https://feeny.ai/job/sales-lead-north-america-denver-dice-denver-b447wmgcajc0) — Denver, CO - [Sales Lead, North America - Dallas](https://feeny.ai/job/sales-lead-north-america-dallas-dice-dallas-3dswj7jrd5s6) — Dallas, TX - [Sales Lead, North America - Houston](https://feeny.ai/job/sales-lead-north-america-houston-dice-houston-y66wbwf8ym37) — Houston, TX