---
title: 'Account Manager at Relay Payments'
canonical: 'https://feeny.ai/job/account-manager-relay-payments-atlanta-k2q16wcb1qgh'
type: 'job'
last_seen: '2026-09-06'
---

# Account Manager at Relay Payments

- **Company:** Relay Payments
- **Location:** Atlanta, GA
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/relaypayments/jobs/7902298003

## Job description

## About Relay Payments

Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by  more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com.

## About The Role

We are seeking an Account Manager to support and grow our mid-tier carriers. In this role, you’ll own customer relationships following onboarding and be accountable for driving long-term satisfaction, retention, product adoption, and revenue growth across your portfolio. You’ll develop a deep understanding of each customer’s business and execute strategies that increase revenue, improve account performance, uncover expansion opportunities, and increase customer satisfaction.

You will be part of a high-performing, customer-centric team that partners closely with our customers to help them realize ongoing value from Relay Payments. You’ll oversee account health, manage customer escalations, monitor key metrics, and play a pivotal role in shaping and scaling the customer lifecycle beyond onboarding.

This role requires someone who is passionate about delivering an exceptional customer experience through increased product adoption, account expansion, and the timely resolution of customer needs and escalations. You’re motivated by outcomes, driven by data, and energized by helping customers achieve great results with our products and services.

- Own a portfolio of mid-tier carrier customers and build trusted relationships with key stakeholders.
- Proactively engage customers to identify and drive expansion opportunities, increase satisfaction, and increase adoption across Relay’s products and services.
- Meet or exceed defined goals related to revenue growth, sales quota, retention, product adoption, and customer satisfaction.
- Deliver a consistent and scalable customer experience across the entire post-onboarding lifecycle.
- Develop and execute account plans informed by customer goals, product usage, account health, and revenue potential.
- Lead regular customer meetings and business reviews that demonstrate value, assess performance, and identify upsell opportunities.
- Monitor customer health and performance metrics, translate insights into action, and maintain accurate account information and forecasts.
- Own customer escalations from initial identification through resolution, ensuring clear communication, urgency, and effective cross-functional coordination.
- Collaborate cross-functionally with Sales, Product, Customer Support, and Implementation teams to ensure a seamless customer journey and successful handoff.
- Champion customer feedback and communicate with internal stakeholders to inform the product roadmap and process enhancements.
- Leverage tools, AI, and automation to improve efficiency, strengthen customer insights, and scale account management practices.
- This role works Monday through Friday on a hybrid schedule–in-office at Cobb Galleria Monday, Tuesday, and Thursday.

## About You

- 3+ years of experience in sales, implementation, partner management, customer success, or account management roles
- Proven success managing large customer portfolios, growing customer accounts, and reducing churn
- Demonstrated ability to identify expansion opportunities and influence customers to adopt additional products or services
- Confident handling escalations and navigating complex customer relationships
- Highly organized, metrics-driven, and energized by solving problems
- Strong collaborator with a customer-first mindset and a passion for relationship-building
- Entrepreneurial spirit; you love building, iterating, and improving
- Excellent written and verbal communication skills and executive presence, including the ability to present to customers’ senior leaders and run effective internal and external meetings
- Comfortable using data to assess account performance, prioritize opportunities, and guide decisions
- Trucking industry experience is a strong plus

Our Core Values

- Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
- Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
- We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

## Why Relay Payments

- This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
- We are generously sharing equity in the company - everyone’s an owner!
- We invest in your future with our 401K match program and dedicated personal/professional development funds.
- Do what’s best for your mental, physical and emotional health with our “Be Reasonable” PTO policy.
- We offer competitive benefits including medical, dental and vision insurance.
- And lots, lots more!

## About Relay Payments

## Company Overview
- **One-liner**: Relay Payments is a venture-backed fintech company that operates a digital payment network for the freight and logistics industry, replacing cash, checks, and cards with instant digital transactions.
- **Entity Type**: Private (Venture-backed; Series C)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2019
- **Founders**: Ryan Droege and Spencer Barkoff

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech) / Transportation & Logistics / Supply Chain Payments
- **Target customers**: B2B; Freight brokers, large carriers (fleets), small fleets, independent owner-operators, and merchants (fuel stops, repair shops, warehouses, CAT Scale locations).
- **Mission or purpose statement**: To build a digital payment network that keeps America’s trucks moving by replacing the outdated payment methods that slow down the supply chain. [relaypayments.com](https://www.relaypayments.com/)

## Products & Services
- **Relay Payments Network**: A digital platform connecting carriers, brokers, drivers, and merchants on a single network to process instant payments for over-the-road (OTR) expenses.
- **Fuel Payments**: Digital payments accepted at thousands of merchants nationwide for diesel fuel.
- **Lumper Payments**: Instant, cash-free payments for unloading goods at docks, saving drivers more than 30 minutes on average per stop.
- **Scale Payments**: Digital payments accepted at over 2,200 CAT Scale locations nationwide.
- **Repair & Maintenance**: Payments for truck repairs, truck washes, oil, and additives.
- **Relay Pulse**: A fraud control system designed to secure transactions and improve fleet integrity.
- **Broker-to-Carrier Payments (Freight Payments)**: Allows brokers to make fast, secure digital freight payments to carriers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of approximately **$123.0 million** across 4 rounds (up to Series C). [cbinsights.com](https://www.cbinsights.com/company/relay-payments) / [linkedin.com](https://www.linkedin.com/company/relay-payments)
- **Key Metric**: **500,000+** carriers and drivers use Relay to manage OTR expenses. [relaypayments.com](https://www.relaypayments.com/)
- **Notable Investors/Partners**: Partners include Pilot Company, Coyote Logistics, J.B. Hunt, Schneider, Old Dominion Freight Line (ODFL) — ODFL selected Relay to automate payments for over 10,500 drivers. [relaypayments.com](https://www.relaypayments.com/about)
- **Growth Signals**:
    - Headcount grew **+13.5% YoY** to ~99 employees. [linkedin.com](https://www.linkedin.com/company/relay-payments)
    - 300+ integrations with fleet management systems, including a recent integration with Platform Science’s in-cab ecosystem. [relaypayments.com](https://www.relaypayments.com/about)
    - Active hiring with a recent focus on Account Executives.
    - Named to Fast Company’s Most Innovative Companies and Inc. Magazine’s Best Workplaces lists. [relaypayments.com](https://www.relaypayments.com/about)

## Competitive Advantages
- **Network Effects**: Connects all stakeholders (fleets, brokers, drivers, merchants) on a single platform, creating a powerful two-sided marketplace that increases value as more users join.
- **Fraud Protection**: Relay’s digital network and Pulse fraud controls provide significantly more security than legacy cash, check, or card transactions in a historically fraud-prone industry.
- **Speed & Efficiency**: Eliminates the 30+ minute delay associated with traditional payment authorization at docks (lumpering) and scales, significantly improving driver dwell time and supply chain velocity.
- **Deep Industry Focus**: Built specifically for the logistics and freight industry, not a generic payment solution, allowing for tailored features and integrations.

## Strategic Focus
- **Network Expansion**: Continuously adding new merchants (fuel stops, scales, repair shops) to deepen the network’s coverage across North America.
- **Fraud Prevention**: Investing heavily in Relay Pulse and other fraud detection technologies to build trust and reduce financial risk for fleets and brokers.
- **Integration Ecosystem**: Expanding partnerships and integrations with Transportation Management Systems (TMS) and in-cab tech platforms (like Platform Science) to become an embedded, frictionless part of the driver and fleet workflow.
- **Scaling the Sales Team**: The current active job posting for an Account Executive suggests a focus on aggressive sales growth and acquiring new broker and fleet customers.

## Why Work Here
- **Culture**: "Collaborative, people-first culture." [relaypayments.com](https://www.relaypayments.com/careers). The company is recognized as a top workplace by Inc. Magazine and the Atlanta Journal-Constitution.
- **Work Policy**: Hybrid model. The team works out of their Atlanta office but also remotely, described as "mostly from home" for many roles.
- **Compensation & Benefits**:
    - **Equity**: Grants and stock options for all employees. ("Everyone’s an owner!")
    - **Health**: State-of-the-art healthcare including dental, vision, and life insurance.
    - **Financial**: 401k Plan with a dollar-for-dollar match up to 4%; performance bonuses; referral bonuses.
    - **Time Off**: Unlimited PTO and generous parental leave.
    - **Perks**: Regular team check-ins, wellness sessions, quarterly Relay Roundups, monthly Relay Rallies, and peer-nominated "Relay Rave" awards.
- **Growth Trajectory**: Joining a well-funded, venture-backed company that is scaling rapidly and transforming a massive, traditional industry. Employees have ownership and direct impact on a product used by 500,000+ users.
- **Engineering Culture**: Emphasis on innovation and ownership. The technical team makes up 21% of the workforce, with roles like Head of Quality Engineering and a Chief Technology Officer (Sergii Koval). The company has employees across 10 countries, including a technical hub in Ukraine.

## Sources
1. [relaypayments.com](https://www.relaypayments.com/)
2. [relaypayments.com/careers](https://www.relaypayments.com/careers)
3. [relaypayments.com/about](https://www.relaypayments.com/about)
4. [linkedin.com/company/relay-payments](https://www.linkedin.com/company/relay-payments)
5. [cbinsights.com/company/relay-payments](https://www.cbinsights.com/company/relay-payments)

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