--- title: 'Account Manager, Retention Acceleration at WGSN' canonical: 'https://feeny.ai/job/account-manager-retention-acceleration-wgsn-london-0hca6bq48pp2' type: 'job' last_seen: '2026-10-31' --- # Account Manager, Retention Acceleration at WGSN - **Company:** WGSN - **Location:** London, United Kingdom - **Work type:** onsite - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-31 - **Apply:** https://jobs.lever.co/wgsn/df6c8549-bcd1-424b-b5b5-bfa068afec05 ## Job description ## The role We’re looking for an Account Manager to join our EMEA Retention Acceleration team. You’ll manage a portfolio of 150–200 small and medium-sized customer accounts, with a clear priority: retain customers by helping them understand and get value from the WGSN services they already have. This is a fast-paced, target-driven environment. We’re a team that works hard, supports one another and wants to win. We combine strong customer relationships with data, technology and clear processes to make a real difference to our customers and our business. You’ll use customer conversations, usage data and Salesforce insights to spot risk early, manage renewals and make the renewal process simpler and more consistent. You’ll also work closely with internal teams to give customers a joined-up experience from onboarding through to renewal. Working at WGSN Together, we create tomorrow. WGSN’s consumer and design forecasts help customers make better decisions about the products and services they create. Our work spans consumer insights, beauty, consumer technology, fashion, interiors, lifestyle, food and drink, data analytics and advisory. You’ll join a multicultural team and work with colleagues across Client Services, Operations, Advisory and Product. We value talented people who take ownership, learn quickly and care about the difference their work makes. ## Key accountabilities Own renewal outcomes across a portfolio of 150–200 accounts, taking early action to reduce risk and prevent avoidable cancellations. Help customers understand the value of the services they already have through clear, relevant and data-informed renewal conversations. Manage renewals from 12–16 weeks before the renewal date, coordinating internal and customer stakeholders to keep decisions on track. Increase adoption of automatic renewal and help make onboarding and renewal processes more efficient. Respond to contract and renewal questions clearly and promptly, giving customers a straightforward experience. Monitor customer usage, feedback and Salesforce insights to identify risks and decide where to focus. Follow agreed actions when a customer signals an intention to cancel, and keep the right people involved. Maintain accurate renewal forecasts, account plans and records of customer communications in Salesforce. Share customer feedback with internal teams to support improvements to our products, services and processes. Work with Client Services, Operations, Advisory and Product to give customers consistent support. Identify opportunities to automate and improve our renewal workflows and reporting. ## Skills, qualifications and experience Experience in account management, customer retention or contract management in a B2B subscription or SaaS business. Confidence managing renewal conversations, negotiations and procurement processes. Strong organisation and the ability to manage a high-volume customer portfolio in a fast-paced environment. Comfortable using data, dashboards and CRM insights to prioritise work and guide customer conversations. Clear communication skills and the ability to build trust with different customer and internal stakeholders. Fluency in English Experience with Salesforce or a similar CRM. Knowledge of fashion, beauty, interiors or consumer goods is helpful, but not essential. ## About WGSN ## Company Overview - **One-liner**: The world’s leading consumer trend forecaster, helping brands stay ahead of the curve by predicting what’s next in fashion, beauty, interiors, food, and technology. - **Entity Type**: Private (acquired by Apax Partners in October 2023) - **Headquarters**: London, United Kingdom - **Founded**: 1998 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Trend forecasting, consumer insights, data analytics, market intelligence for fashion, beauty & wellness, home & interiors, food & drink, consumer tech, CPG/FMCG, media & entertainment, sports & outdoors. - **Target customers**: B2B – brands, retailers, manufacturers, and agencies (serves 53 of the world’s 100 largest brands). - **Mission statement**: “To give businesses the vision, tools and inspiration to create tomorrow efficiently, successfully and sustainably.” ## Products & Services - **TrendCurve AI**: AI-powered trend projections combining social signals, search data, shelf data (300M+ SKUs tracked daily), and catwalk imagery with analyst-in-the-loop validation. - **STEPIC™ Framework**: Proprietary long-term consumer forecasting methodology blending quantitative and qualitative data across six pillars (Social, Technological, Economic, Political, Industry, Creative). - **Expert Advisory & Consulting**: Custom research and strategic advisory delivered by 250+ in-house trend experts across the Americas, APAC, Europe, and Africa. - **Data Analytics & Consumer Insights**: Bespoke consumer surveys, a 30M+ clickstream panel, and a unique Search Index built from 5+ years of digital marketplace and social data. ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue of $129.1M (LinkedIn estimate) and total funding of $20M. - **Notable Investors/Partners**: Apax Partners (parent company since 2023); acquired Stylesight (2013) and International Wine & Spirit Research (2025). - **Growth Signals**: 561–870 employees (reports vary); 0.1% YoY headcount growth; significant investment in AI and data science; new AI Transformation Manager role; expanding global footprint with offices in London, New York, Shanghai, Hong Kong, Melbourne, and São Paulo. ## Competitive Advantages - **Proprietary data moat**: 25 years of trend archives, 300M+ daily SKU scans, 100K+ social posts monitored monthly, and a 30M+ consumer clickstream panel. - **Analyst-in-the-loop system**: Combines machine-learning algorithms with expert human review to ensure high accuracy and actionable recommendations. - **Global reach & trust**: 6,500+ clients across six continents, including 53 of the world’s 100 largest brands. - **Multi-layered methodology**: From macro trends (STEPIC™) to product-level forecasts (TrendCurve), covering all time horizons. ## Strategic Focus - **AI & data leadership**: Running a structured AI programme as a core value-creation lever, with dedicated roles like AI Transformation Manager and Senior Analytics Engineer. - **Global account growth**: Hiring Global Account Managers for Greater China and expanding enterprise sales across EMEA and APAC. - **Product innovation**: Continuously refining TrendCurve AI models and expanding data sources to improve forecast accuracy. ## Why Work Here - **Culture**: Fast-paced, collaborative environment centered on “Together, we create tomorrow.” Emphasis on innovation and trend-setting. - **Work model**: Majority on-site (65%), with hybrid (29%) and remote (6%) options available. London HQ and offices in NYC, Shanghai, Hong Kong, Melbourne, and São Paulo. - **Perks & benefits**: Company equity, fertility benefits, dental insurance, Flexible Spending Account (FSA), supplemental life insurance, and diversity-based Employee Resource Groups. - **Engineering & data science culture**: Strong investment in AI/ML, with roles like Senior Analytics Engineer and AI Programme Manager – ideal for those who want to build cutting-edge data products in a creative industry. - **Reviews**: 3.8/5 on LinkedIn (320 reviews) – culture rated 3.9, work-life balance 3.7, compensation 3.2, career opportunities 3.0. ## Sources 1. [wgsn.com](https://www.wgsn.com/en/wgsn) – Official company description, methodology, and industries served. 2. [linkedin.com](https://uk.linkedin.com/company/wgsn) – Company details, revenue, employee count, funding, acquisitions, and reviews. 3. [builtin.com](https://builtin.com/company/wgsn) – Employee count, office locations, perks, and benefits. 4. [jobera.com](https://jobera.com/employer/wgsn/) – Current open positions, work model breakdown, and salary examples. 5. [jobs.lever.co](https://jobs.lever.co/wgsn) – Official careers page with job listings. ## Other roles at WGSN - [Client Success Executive](https://feeny.ai/job/client-success-executive-wgsn-chicago-przmf46n12gz) — Chicago, IL - [Product Marketing Manager](https://feeny.ai/job/product-marketing-manager-wgsn-london-sf2fqqwebde9) — London, United Kingdom - [Account Manager, Retention Acceleration (Multilingual)](https://feeny.ai/job/account-manager-retention-acceleration-multilingual-wgsn-london-61p2nvsffrt3) — London, United Kingdom - [Director of Data Engineering](https://feeny.ai/job/director-of-data-engineering-wgsn-london-cpt4hf397fdy) — London, United Kingdom - [Client Success Specialist - Turkish speaking](https://feeny.ai/job/client-success-specialist-turkish-speaking-wgsn-london-ksnaf85afarz) — London, United Kingdom - [Client Success Specialist - German speaking](https://feeny.ai/job/client-success-specialist-german-speaking-wgsn-london-5sr818gsjp1h) — London, United Kingdom - [Client Success Specialist - Italian speaking](https://feeny.ai/job/client-success-specialist-italian-speaking-wgsn-london-wt3ev23rk3gy) — London, United Kingdom - [Account Manager - SMB](https://feeny.ai/job/account-manager-smb-wgsn-new-york-qdqmcwy98zf5) — New York, NY - [Enterprise Account Executive - API Solutions](https://feeny.ai/job/enterprise-account-executive-api-solutions-wgsn-chicago-h1e80mvwagx4) — Chicago, IL - [Business Development Associate (EMEA)](https://feeny.ai/job/business-development-associate-emea-wgsn-london-5abyn5qp1hch) — London, United Kingdom