---
title: 'Account Manager at Robbins Recruiting'
canonical: 'https://feeny.ai/job/account-manager-robbins-recruiting-houston-xqj2vbjjrded'
type: 'job'
last_seen: '2026-09-12'
---

# Account Manager at Robbins Recruiting

- **Company:** Robbins Recruiting
- **Location:** Houston, TX
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/robbinsrecruiting/9fb88a7c-5faf-4d9f-baa5-703afb06d3e7

## Job description

Robbins Recruiting Solutions has partnered with a leading retail merchandising solutions company who is continuously innovative with creative new approaches to meet customers’ needs. The  Account Manager serves as the primary contact for assigned house accounts and established customer programs, partnering with customers and internal teams to deliver excellent service. This role leads demand planning and forecast alignment with procurement, coordinates cross-functional activities to meet customer requirements and compliance standards, monitors item-level account performance and trends, manages AR aging issues, supports order fulfillment through item reservations, provides training support, and requires a high level of product knowledge. *This is a full-time, on-site position near George Bush Intercontinental Airport.

## Key Responsibilities

-Account Management, Planning & Customer Support -Serve as the primary contact for assigned house accounts and established customer programs while building strong customer relationships -Process customer orders and ensure prompt and proactive communication and fulfillment -Drive demand planning by collaborating with customers and aligning forecasts with procurement and supply planning -Monitor account performance by analyzing item-level activity and proactively identifying trends, risks, and opportunities -Maintain proactive, professional communication, provide issue resolution, and support customer satisfaction -Communicate account updates, order status, delays, risks, and changes to customers and internal stakeholders -Provide training support and maintain strong product knowledge to support customer conversations, issue resolution, and growth -Manage NetSuite dashboards, customer data, and reporting to support planning and service decisions -Customer Requirements, Compliance & Cross-Functional Coordination -Maintain expertise in customer-specific requirements, compliance standards, and operating procedures and maintain accurate and up-to-date records of such -Document customer requirements, including billing instructions, packaging and labeling needs, and portal or procedural requirements. Ensure compliance with all contracts and service agreements. -Coordinate with Shipping, Purchasing, Warehouse, Accounting, Product Development, and supply teams to meet customer requirements and fulfillment priorities -Manage dedicated customer supply to support order fulfillment, inventory alignment, replenishment needs, customer initiatives and supply agreements -Manage customer AR aging and resolve outstanding issues in partnership with Accounting as needed -Ensure relevant stakeholders are informed of customer requirements, risks, and procedural updates -Invoicing & Billing Support -Support invoice review and resolve billing issues as needed -Verify invoice accuracy against purchase orders, agreements, and account requirements -Coordinate with customers and internal teams to resolve invoice discrepancies, debits, and portal submission issues Job Expectations -Service, Organization & Analytical Skills -Highly organized, detail-oriented, and accountable, with strong time management and task ownership -Maintain accuracy in data entry and order management, with no repeated errors of the same type within a defined review period -Identify risks such as inventory shortages, delays, and billing issues before they impact service, and communicate solutions proactively -Analyze and improve internal processes to increase efficiency and accuracy -Demonstrate self-motivation, teamwork, and support for team priorities as needed -Communication Skills -Strong written and verbal communication with a professional, clear, customer-focused tone -Ability to collaborate effectively across teams while maintaining high standards in grammar, spelling, and tone

## Experience Requirements

-Experience in account management, customer service, contract management or sales support -Experience managing customer relationships and serving as a primary point of contact -Demand planning, forecasting, or supply coordination experience preferred -Experience with ERP systems, preferably NetSuite Relevant Background Experience Candidates may come from a variety of customer support, supply chain, operations, or sales support backgrounds, ideally in a manufacturing or distribution environment. Strong background experience may include roles such as Supply Chain Coordinator, Demand Analyst, Sales Support Specialist, Order Management Specialist, Customer Account Coordinator, Inventory Coordinator, Procurement Coordinator, Logistics/Fulfillment Coordinator, Contract Administrator, or B2B Customer Service Representative. Systems & Tools -Strong proficiency in Microsoft Office: Outlook, Excel, PowerPoint, and Word -Excellent Excel skills will be critical for this role -Familiarity with Microsoft Teams, OneNote -ERP systems, preferably NetSuite -Ability to use reporting tools and dashboards to monitor account performance Performance Expectations -Manage assigned accounts independently while meeting deadlines and service expectations -Maintain accurate, current, and actionable customer and system data -Communicate proactively with customers and internal stakeholders about risks, needs, and opportunities -Identify planning gaps, service issues, and trends in time to drive resolution -Support strong order fulfillment through effective coordination and item reservation management -Demonstrate accountability, responsiveness, teamwork, and ownership of assigned customer relationships

## About Robbins Recruiting

## Company Overview
- **One-liner**: Boutique recruitment consulting firm providing talent acquisition strategy and direct placement for mid-to-senior level roles across industries.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2023
- **Founders**: Amanda Robbins

## Core Business
- **Primary industry**: Recruitment consulting, executive search, talent acquisition services.
- **Target customers**: B2B – businesses of all sizes, particularly hyper-growth companies in retail, human healthcare, animal healthcare, and other sectors.
- **Mission**: “Matching the right talent with the right opportunity … to make a positive impact on the businesses and the professionals we serve.”

## Products & Services
- **Consulting**: Talent acquisition strategy development (organizational design, gap analysis, efficiency assessments), talent branding and DE&I attraction strategies, technology stack evaluation (CRM, ATS, career sites), KPI/metric development, and career site audits.
- **Direct Placement**: Full-cycle recruiting for mid-level, senior-level, and executive roles. Specializes in multi-unit sales leadership, retail management, marketing, HR, talent development, finance & accounting, and real estate.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue not publicly available. Total funding: none (self-owned).
- **Notable Clients/Partners**: Thrive Pet Healthcare, Goosehead Insurance (from alumni/talent sources). Engaged on confidential CFO search for a multi-entity organization in East Texas.
- **Growth Signals**: +33.3% headcount growth year-over-year (from 1 to 2 employees). Actively recruiting for multiple roles (General Manager, Construction Manager, Field Supervisor) as of mid-2026.

## Competitive Advantages
- **Boutique, personalized approach**: Each engagement is tailored to the client’s culture and needs, with hands-on involvement from founder Amanda Robbins.
- **Founder expertise**: 16+ years of talent acquisition leadership at multi-billion-dollar hyper-growth companies (public and private), with deep experience in high-volume hiring (5,000+ annual hires) and senior-level placements.
- **Niche focus**: Proven track record in retail, healthcare, and specialty industries, combined with a broad network across sales, HR, marketing, IT, finance, and real estate.

## Strategic Focus
- Expand executive search services, as evidenced by recent confidential CFO and General Manager searches.
- Continue building long-term partnerships with growing organizations, leveraging consulting and direct placement to drive client success.
- Use AI tools to support the hiring process for internal roles, signaling a modern, tech-enabled approach.

## Why Work Here
- **Culture**: Emphasizes professionalism, integrity, transparency, and open communication. Small team environment allows for direct impact and close collaboration with leadership.
- **Work model**: Mix of on-site (Dallas, Houston) and remote roles. A talent network is available for remote candidates.
- **Notable perks**: Opportunity to work with a founder who has deep industry experience. The firm uses AI tools in its own hiring process, indicating a forward-thinking approach.
- **Engineering culture**: Not applicable (non-tech company), but the firm values strategic thinking and relationship-building.

## Sources
1. [robbinsrecruiting.com](https://www.robbinsrecruiting.com/)
2. [robbinsrecruiting.com/our-services](https://www.robbinsrecruiting.com/our-services)
3. [linkedin.com/company/robbins-recruiting-solutions-llc](https://linkedin.com/company/robbins-recruiting-solutions-llc)
4. [jobs.lever.co/robbinsrecruiting](https://jobs.lever.co/robbinsrecruiting)
5. [jobs.lever.co/robbinsrecruiting/cc498998-e1a4-4ec5-b422-63d15e2c2fd1](https://jobs.lever.co/robbinsrecruiting/cc498998-e1a4-4ec5-b422-63d15e2c2fd1)

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