---
title: 'Account Manager at Sales Demo - CB'
canonical: 'https://feeny.ai/job/account-manager-sales-demo-cb-san-francisco-g1mxh0svvv05'
type: 'job'
last_seen: '2026-09-10'
---

# Account Manager at Sales Demo - CB

- **Company:** Sales Demo - CB
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2019-07-24
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/leverdemo18771/82bb59ff-d2ac-4f95-a816-df54783c4dba

## Job description

Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite.

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products.

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.

## SKILL SET

- 3+ years of customer relationship or account management experience working in software as a service (SaaS)
- Solutions and results-oriented mindset
- Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
- Highly organized with strong project management and time management skills
- Hands-on experience with product training to external customers
- Proven experience delivering value-based communications
- Strong ability to facilitate meetings with customers and users of various levels of seniority
- Empathy for customers
- Experience with opportunity identification for account expansion and revenue growth
- Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers

Within 1 MONTH, YOU'LL:

- Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos
- Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently
- On a regular basis
- Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings.
- Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy

## WITHIN 3 MONTHS:

- Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits
- Identify the current hiring practices and internal business goals of your customer accounts
- Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI)
- Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
- Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
- Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
- Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes
- Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines.
- Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
- Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
- Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal dat

## WITHIN 6 MONTHS YOU'LL

- Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever.
- Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
- Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals
- Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
- Get involved in hiring and growing the team by helping to interview candidates
- Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
- Confidently handle high-stakes, time sensitive issues with customers
- Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle
- Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
- Help train new Customer Success Managers by participating in team on-boarding sessions

## About Sales Demo - CB

## Company Overview
- **One-liner**: Sales Demo - CB is a demonstration and training entity for Lever's modern recruiting software, used to showcase its applicant tracking system (Lever Hire, Lever Nurture, Lever Analytics) for talent acquisition.
- **Entity Type**: Private (Part of Lever, which is a private company that has raised $73 million in funding and was part of Y Combinator in 2012)
- **Headquarters**: San Francisco, California, USA (based on Lever’s main office location)
- **Founded**: 2012 (Lever was founded; Sales Demo - CB appears as a demo/careers page under Lever)
- **Founders**: Not explicitly listed for this demo entity; Lever was co-founded by Nate Smith and Sarah Nahm

## Core Business
- **Primary industry/industries**: Human Resources Technology (HR Tech), Recruiting Software, Talent Acquisition
- **Target customers**: B2B, primarily scaling tech startups to established global brands (e.g., Netflix, Eventbrite, Shopify, KPMG, Cirque du Soleil)
- **Mission or purpose statement**: To make hiring more strategic, collaborative, and human by providing modern, well-designed, real-time recruiting software. Lever aims to be "the default solution for companies’ hiring needs."

## Products & Services
- **Lever Hire**: A modern applicant tracking system (ATS) that helps teams source, interview, and hire top talent.
- **Lever Nurture**: A product for building and maintaining relationships with potential candidates over time.
- **Lever Analytics**: A tool for data-driven insights into the hiring process, enabling better decision-making.
- **Partner Integrations**: Seamless integrations with external partners to extend Lever’s product suite and enhance functionality.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of $73 million (raised since 2012, including Y Combinator participation in summer 2012)
- **Notable Investors/Partners**: Y Combinator (summer 2012), partners including KPMG, Netflix, Shopify, Eventbrite, Yelp, ClearSlide, change.org
- **Growth Signals**: Recognized as the #1 place to work in San Francisco and a top workplace in the United States; has thousands of leading companies as customers; expanding their Sales team with roles like Strategic Partnership Manager and Account Executive; growing presence across SF and Toronto offices

## Competitive Advantages
- **Modern, well-designed platform**: An innovative ATS that redefines the talent acquisition paradigm compared to older, clunkier systems.
- **Strong brand and customer base**: High-profile logos (Netflix, Shopify, KPMG) provide credibility and a strong market position.
- **People-first culture**: Highly collaborative, team-oriented environment with cross-functional work and a focus on employee growth—offering clear career progression paths.
- **Comprehensive onboarding**: "Ramp Camp" program ensures new hires are fully integrated and knowledgeable about the product and vision.

## Strategic Focus
- **Growth through sales expansion**: Building out a Corporate Account Executive team to target fast-growing prospects and drive revenue in new market segments.
- **Partnerships and alliances**: Developing strategic partnerships to increase partner offerings and drive revenue growth through partner referrals and revenue share models.
- **Global scaling**: Expanding from San Francisco to Toronto, with a focus on bridging teams and scaling the selling process.
- **Product evolution**: Continuing to enhance the talent cloud and integrating seamless partner solutions to strengthen Lever’s value proposition.

## Why Work Here
- **Culture highlights**: Recognized as #1 workplace in San Francisco; highly collaborative, team-oriented culture with a "do-can-do attitude" and strong cross-functional work—described as "not your normal sales team."
- **Remote/hybrid/office policy**: Based on job postings, roles are primarily on-site in San Francisco, CA, with some remote options (87% remote, 13% on-site per Jobera data). Hybrid is currently 0%.
- **Notable perks**: Comprehensive onboarding ("Ramp Camp") that includes learning about the product, shadowing sales calls, and completing a starter project; clear career development paths; strong emphasis on employee growth and mentorship.
- **Engineering culture**: While primarily sales-focused in the posted roles, Lever's overall team builds modern, well-designed real-time apps—suggesting a strong engineering focus internally.

## Sources
1. [jobs.lever.co/leverdemo18771](https://jobs.lever.co/leverdemo18771) (Sales Demo - CB careers page)
2. [jobera.com/employer/leverdemo18771](https://jobera.com/employer/leverdemo18771/) (Leverdemo18771 job market data)
3. [jobs.lever.co/leverdemo18771/c5e45bb5-2531-4195-82b6-2dc9955d2a81](https://jobs.lever.co/leverdemo18771/c5e45bb5-2531-4195-82b6-2dc9955d2a81) (Strategic Partnership Manager job posting)
4. [jobs.lever.co/leverdemo18771/ba83c852-a645-4ad8-92c4-55eea0bdccb5](https://jobs.lever.co/leverdemo18771/ba83c852-a645-4ad8-92c4-55eea0bdccb5) (Account Executive job posting)
5. [jobs.lever.co/leverdemo18771/f3de8ab8-75fa-4ac9-bad5-6ce20e9d305b](https://jobs.lever.co/leverdemo18771/f3de8ab8-75fa-4ac9-bad5-6ce20e9d305b) (Business Development Representative job posting)

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- [Sales Operations Specialist](https://feeny.ai/job/sales-operations-specialist-sales-demo-cb-san-francisco-cz04tyn94e6k) — San Francisco, CA
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- [Financial Analyst](https://feeny.ai/job/financial-analyst-sales-demo-cb-san-francisco-ahm3kczxk0c6) — San Francisco, CA
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- [HR Business Partner](https://feeny.ai/job/hr-business-partner-sales-demo-cb-san-francisco-jvq879806a3n) — San Francisco, CA