--- title: 'Account Manager, SLED accounts at Kaseya Careers' canonical: 'https://feeny.ai/job/account-manager-sled-accounts-kaseya-careers-miami-ywj9bh650sp7' type: 'job' last_seen: '2026-09-06' --- # Account Manager, SLED accounts at Kaseya Careers - **Company:** Kaseya Careers - **Location:** Miami, FL - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-06 - **Apply:** https://www.kaseya.com/careers/jobs/id/6183635004/?gh_jid=6183635004 ## Job description ## About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com?utm_source=chatgpt.com), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. Position Summary Kaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across Channel and SLED (State, Local Government & Education) segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform. ## Key Responsibilities - Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions. - Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs. - Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth. - Identify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives. - Monitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value. - Collaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience. - Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce. Required Qualifications - 2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role. - Proven ability to build strong customer relationships and drive commercial outcomes. - Strong communication, organizational and problem-solving skills. - A motivated, resilient and coachable mindset with a passion for continuous growth. ## Preferred Qualifications - Experience selling or managing B2B SaaS or technology solutions. - Experience working with VAR (value added resellers) or channel segments. - Consistent track record of meeting or exceeding sales targets. - Experience using Salesforce or similar CRM platforms. - Strong analytical skills and the ability to manage forecasts and account plans. #IND525 Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. ## About Kaseya Careers ## Company Overview - **One-liner**: Kaseya is a global provider of unified IT management and cybersecurity software, serving managed service providers (MSPs) and small to medium-sized businesses (SMBs). - **Entity Type**: Private (privately held) - **Headquarters**: Miami, Florida, USA - **Founded**: 2000 - **Founders**: Not publicly available ## Core Business - **Primary industries**: IT management, cybersecurity - **Target customers**: B2B – managed service providers (MSPs), small to medium-sized businesses (SMBs), and enterprise IT departments - **Mission**: “To empower you to simplify and transform IT and cybersecurity management with innovative platform solutions.” ([kaseya.com](https://www.kaseya.com/company/)) ## Products & Services - **Kaseya 365**: Unified platform combining IT management, security, backup, and automation tools for MSPs and IT teams. - **IT Glue**: IT documentation and knowledge management platform. - **RapidFire Tools**: Network assessment and reporting tools. - **Spanning Cloud Apps**: Backup and recovery for SaaS applications (Office 365, G Suite, Salesforce). - **ID Agent / Graphus**: Dark web monitoring and phishing protection. - **RocketCyber**: Managed detection and response (MDR) platform. - **TruMethods**: Business coaching and operational best practices for MSPs. - **Unitrends**: Backup and disaster recovery solutions. All are delivered as SaaS or on-premise software, with over 40 products total. ## Market Standing - **Valuation**: Not publicly disclosed (private company) - **Key Metrics**: - Over 40,000 customers ([kaseya.com](https://www.kaseya.com/company/)) - Over 500,000 IT professionals use Kaseya products - 300 million devices managed globally - ~5,000 employees (as of 2025, per Built In) - **Notable Investors/Partners**: Not publicly listed in provided sources; company is privately held (backed by private equity). - **Growth Signals**: - Offices in more than 21 countries, with expansion in Bengaluru, Dublin, and other hubs. - Recognized as a “Great Place to Work” ([kaseya.com](https://www.kaseya.com/careers/)). - Continues to add products and acquire complementary technologies. ## Competitive Advantages - **Broad platform**: Over 40 integrated products covering IT management, security, backup, and documentation – a single-vendor solution for MSPs. - **Partner-first approach**: “Partner First Pledge” program shares risk with MSPs, building strong loyalty. - **Scale and reach**: Serving 40,000+ customers across 20+ countries with a large partner ecosystem. - **Innovation track record**: First-to-market with remote monitoring and management (RMM) in 2000, now a leader in unified IT and security. ## Strategic Focus - Accelerate adoption of the Kaseya 365 unified platform. - Expand cybersecurity capabilities (MDR, phishing, dark web monitoring). - Grow international presence, especially in India, Ireland, and Australia. - Hire aggressively across engineering, sales, customer success, and corporate functions to support rapid growth. ## Why Work Here - **Culture**: Described as “human-centered” and “culture-centered,” with a strong emphasis on growth and collaboration. The company often uses the “rocketship” metaphor to signal momentum. - **Work environment**: Hybrid and in-office options depending on role and location. Many roles are remote; some offices (Miami, Bangalore, Dublin) are in-office or hybrid. Built In lists both on-site and remote positions. - **Career development**: Structured interview process, take-home assessments for tech roles, and a software sales development program for career switchers. - **Global presence**: Opportunities to work in over 20 countries, with hubs in Miami, Dublin, Bangalore, Sydney, Vancouver, and more. - **Recognition**: Certified “Great Place to Work”; noted for positive workplace culture. ## Sources 1. [kaseya.com – Careers](https://www.kaseya.com/careers/) 2. [kaseya.com – About Kaseya](https://www.kaseya.com/company/) 3. 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