--- title: 'Account Manager, SLED (Southeast) at ID.me' canonical: 'https://feeny.ai/job/account-manager-sled-southeast-id-me-united-states-9m584akn4dqk' type: 'job' last_seen: '2026-11-04' --- # Account Manager, SLED (Southeast) at ID.me - **Company:** ID.me - **Location:** United States, United States - **Compensation:** $111k–$131k - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-04 - **Apply:** https://job-boards.greenhouse.io/idme/jobs/8041705003 ## Job description Company Overview IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/. IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At IDMe, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found [here](https://insider.id.me/candidate-ai-use-in-interviewing/). Account Manager, Public Sector (SLED NC/SC/GA) ## Role Overview The Senior Strategic Account Manager (SAM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical State, Local, and Education accounts. You are the "CEO" of your assigned book of business. Your mission is twofold: ensure 100% net retention through impeccable renewal management and drive year-over-year (YoY) growth by identifying and closing expansion opportunities within existing agency frameworks. THE CANDIDATE MUST BE LOCATED IN NC, SC, or GA TO BE CONSIDERED FOR THIS ROLE. ## Key Responsibilities Revenue Ownership & Growth - Quota Attainment: Carry and exceed a formal quota composed of both Renewal Revenue (GRR) and Expansion (NRR) within your assigned SLED accounts. - Land & Expand Strategy: Identify "white space" within existing accounts to sell additional modules, services, or seat licenses across new departments and agencies. - Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing. Renewal & Retention Excellence - Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses. - Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health and political climate changes (e.g., leadership turnover or legislative shifts). - Contract Negotiation: Navigate complex government procurement hurdles to secure multi-year renewals and "sticky" contract vehicles. Strategic Account Governance - Executive Alignment: Maintain and deepen relationships with SLED executives (CIOs, Program Directors, Purchasing Chiefs) to ensure our solution remains a top-tier budget priority. - Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into "public value" and "taxpayer ROI" for government stakeholders. - Voice of the Customer: Act as a strategic liaison between SLED clients and our Product team to influence the roadmap based on government-specific compliance and needs. ## Qualifications ## Experience & Expertise - The SLED Veteran: 7+ years of experience in Public Sector account management or sales. You must have a proven track record of managing multi-million dollar SLED portfolios. - Quota Performance: A consistent history of hitting both retention targets and expansion/new business quotas. - SLED Procurement Mastery: Expert-level knowledge of how to utilize existing contract vehicles (NASPO, GSA, state-specific term contracts) to bypass traditional RFP hurdles for expansion sales. ## Skills & Competencies - Political Savvy: Ability to navigate the "revolving door" of government leadership and maintain account stability during administration changes. - Analytical Growth Mindset: Skilled at looking at a massive state agency and mapping out a 3-year growth plan to capture every available sub-department. - Collaborative Leadership: Experience working closely with Customer Success, Support, and Professional Services to ensure the customer is "healthy" enough to buy more. - Startup Agility: Comfortable in a high-growth environment; you are a self-starter who doesn't wait for a lead to land in your lap. - Consultative Problem Solving: Experience identifying business issues, understanding the impact it has, and designing solutions that align with product offerings and company objectives. ## Key Performance Indicators (KPIs) - Gross Retention Rate (GRR): Ensuring existing contracts renew on time. - Net Revenue Retention (NRR): Growth of the account via upsells and cross-sells. - Pipeline Velocity: Speed at which expansion opportunities move through the government procurement funnel. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. IDMe offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. Pay Range $111,000—$131,400 USD IDMe maintains a work environment free from discrimination, where employees are treated with dignity and respect. All IDMe employees share in the responsibility for fulfilling our commitment to equal employment opportunity. IDMe does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. IDMe adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, IDMe's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations. Please review our Privacy Policy, including our CCPA policy, at[id.me/privacy](https://insider.id.me/privacy/). If you provide IDMe with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy. IDMe participates in E-Verify. ## About ID.me ## Company Overview - **One-liner**: ID.me provides a next-generation digital identity wallet that simplifies how individuals securely prove their identity online across government, healthcare, and commercial sectors. - **Entity Type**: Private - **Headquarters**: McLean, Virginia, USA (with offices in Mountain View, California, USA and Tampa, Florida, USA) - **Founded**: 2010 - **Founders**: Blake Hall (CEO, co-founder, and decorated U.S. Army Ranger) ## Core Business - **Primary industry/industries**: Digital Identity, Cybersecurity, Identity Verification, Government Technology, Healthcare Technology - **Target customers**: B2B, B2G (Business-to-Government), Enterprise (21 federal agencies, 50 state government agencies, 70+ healthcare organizations, 600+ consumer brands) - **Mission or purpose statement**: “To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.” The company is also committed to “No Identity Left Behind” to enable all people to have a secure digital identity. ## Products & Services - **ID.me Digital Identity Wallet**: A single sign-on and identity verification platform allowing users to verify their identity once and seamlessly sign-in across websites without re-verifying. Over 156 million users are on the network. - **Group Affiliation Verification**: Enables organizations to verify community affiliations (military, students, teachers, nurses, first responders, government employees) for discounts and benefits. - **Identity Proofing (IAL2/AAL2)**: A NIST 800-63-3 IAL2 / AAL2 conformant credential service provider, approved by the Kantara Initiative. The only provider offering video chat and in-person verification to increase access and equity. - **Workforce Identity**: Identity solutions for workforce management, including employee credentialing and access. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual revenue estimated at $90.0M (LinkedIn estimate); served over 156 million users - **Notable Investors/Partners**: Partners include 21 federal agencies, 50 state government agencies, and 70+ healthcare organizations. Prior funding rounds include 8 rounds from investors (specific lead investors not listed in search results). - **Growth Signals**: 615 total employees (Built In estimate); 51 active job postings across engineering, fraud, security, sales, marketing, and product; expanding into AI agent evaluations and data platform roles; strong presence in both public sector and commercial retail. ## Competitive Advantages - **NIST Certification**: Only identity provider approved as a NIST 800-63-3 IAL2/AAL2 credential service provider by the Kantara Initiative, meeting federal standards for consumer authentication. - **Multi-Channel Verification**: Offers online, call center, and in-person verification (including video chat), increasing access and equity for users who lack traditional digital footprints. - **Network Effects**: Over 156 million users and broad acceptance across government, healthcare, and retail creates a powerful network moat—users can verify once and use everywhere. - **Special Forces Culture**: CEO Blake Hall, a former Army Ranger, has built a culture modeled on elite military units, emphasizing “Trustworthy Teammates” and “Elite Performance.” ## Strategic Focus - **Current priorities and direction for growth**: Expanding the digital identity network into more sectors (financial services, healthcare); investing heavily in AI (AI agent evaluations, AI enablement); building out data platform and authentication infrastructure; scaling the workforce identity product line; and maintaining federal compliance and security standards. ## Why Work Here - **Culture highlights**: The company explicitly describes its culture as “not a set of beliefs, but what you do,” modeled on Special Forces principles of trust and elite performance. Emphasis on “Trustworthy Teammates” and solving the most difficult missions where others have failed. - **Remote/hybrid/office policy**: Employees work from physical offices (onsite). Typical time on-site is full-time, with offices in McLean, VA, Mountain View, CA, and Tampa, FL. - **Notable perks**: Company-sponsored medical, dental, and vision plans for employee and family; paid parental leave; generous paid time off; 401(k) with employer matching; company-sponsored life insurance; employee equity incentive plan; multiple lounge areas and game room; numerous mental health resources. - **Engineering culture**: Uses modern tech stack including Ruby, React, Docker, Kubernetes, Terraform; roles span authentication platform, data platform, identity proofing, SRE, and AI agent evaluations. Strong emphasis on merit and high performance. ## Sources 1. [id.me - About](https://www.id.me/about) 2. [id.me - Careers](https://www.id.me/careers) 3. [Greenhouse - ID.me Jobs](http://job-boards.greenhouse.io/idme) 4. [LinkedIn - ID.me](https://www.linkedin.com/company/id.me) 5. 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