--- title: 'Account Manager, SMB at Patch My PC' canonical: 'https://feeny.ai/job/account-manager-smb-patch-my-pc-united-states-rnxytwsar1fh' type: 'job' last_seen: '2026-09-11' --- # Account Manager, SMB at Patch My PC - **Company:** Patch My PC - **Location:** United States - **Compensation:** $65k–$78k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.lever.co/patchmypc/6734827f-2517-4b36-8a16-4b7a5da15f3c ## Job description About Our Company: At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices. We make patching easier, boost security, and give IT teams their time back. Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities. About this Role: We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB market segment. You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success. While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings. Responsibilities: - Build and nurture client relationships, ensuring customer satisfaction and long-term retention. - Act as a trusted advisor, understanding client needs and aligning them with our solutions. - Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. - Manage renewals and contract negotiations, ensuring a seamless client experience. - Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. - Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. - Ability to prioritize tasks and manage multiple accounts effectively. Required Skills: - 5+ years of experience in customer-facing B2B software sales ideally spanning SMB market segment - Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results - Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets - Excellent communication, negotiation, and stakeholder management skills - A growth mindset; open to feedback, quick to adapt, and always looking to improve - Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices Nice-to-Haves: - Experience in Software sales environment - Background in business development or consultative selling Compensation & Benefits: Competitive Salary: $65,000 - $78,000 based on experience and location. Benefits: - 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. - Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. Other Benefits: - FSA/HSA. - Fertility benefits. - Parental leave. - Paid-time off (PTO). - Volunteer leave. - Charitable donation matching. - Tuition reimbursement. - Gym membership reimbursement. - Internet stipend. - Pet insurance. Learn more about our benefits here: https://patchmypc.com/careers#we-care. What to Expect in the Interview Process Our interview process is designed to help us understand how you build relationships with customers, navigate complex situations and collaborate across teams. It also gives you an opportunity to learn more about our team, our customers and what it is like to work at Patch My PC. Throughout the process we evaluate both experience and alignment with our core values. These values guide how we serve our customers, support each other and deliver excellent outcomes. Step 1: Initial Screen A 20-30 minute conversation with our Talent team to learn more about your background, experience managing customer relationships, and what you are looking for in your next role. We will also share more about Patch My PC, our culture and how our values guide the way we work. Step 2: Hiring Manager Interview A conversation with the hiring manager focused on your experience managing customer relationships, driving retention and growth, and navigating complex customer situations. This is also an opportunity to learn more about the team, expectations for the role and how success is measured. Step 3: Scenario Project Candidates complete a short scenario based exercise designed to reflect situations you may encounter in the role. This may include responding to a customer challenge, identifying expansion opportunities, or outlining an account strategy. Step 4: Team Interview A conversation with members of the Customer Success team focused on collaboration, communication and how you work with cross functional teams to support customers. Step 5: Cross Functional and Leadership Conversations This stage includes conversations with cross functional partners and leaders. We explore how you influence stakeholders, manage competing priorities and contribute to a collaborative environment grounded in our values. Step 6: Final Conversation with Our CEO As a final step candidates may meet with our CEO and Founder Justin Chalfant. This conversation focuses on our mission, culture, and values and gives you the opportunity to ask questions about the company vision and how we continue improving the lives of our customers and team members. Our goal is to keep the process efficient and respectful of your time while ensuring both you and our team feel confident about the fit both technically and culturally. What to Expect in the Interview Process Curious about what comes next? Learn more about our hiring process here:http://patchmypc.com/careers#hiring-process Equal Opportunity Employer: Patch My PC is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process. We encourage women, racial and ethnic minorities, individuals with disabilities, and veterans to apply. Work Authorization: To be eligible for consideration, candidates for fully remote positions must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY. ## About Patch My PC ## Company Overview - **One-liner**: Patch My PC automates third-party application patching and management for IT teams by integrating directly with Microsoft Configuration Manager (ConfigMgr) and Intune. - **Entity Type**: Private (Bootstrapped/Profitable — not venture-backed; no external funding rounds disclosed) - **Headquarters**: Castle Rock, Colorado, United States - **Founded**: 2011 - **Founders**: Justin Chalfant (CEO & Founder) ## Core Business - **Primary industry/industries**: IT Security & Systems Management, Software Development - **Target customers**: B2B — IT administrators and security teams at enterprises and SMBs that use Microsoft Endpoint Manager (ConfigMgr/Intune). - **Mission or purpose statement**: “Make patching painless — and actually fun to work with.” The company works to “keep you more secure online and make application management easy.” ## Products & Services - **Patch My PC Cloud**: A SaaS-based solution that drops on-premises requirements, enabling third-party app patching through Microsoft Intune. Includes Custom Apps and a preview of Mac support. Launched in 2024. - **Patch My PC for Configuration Manager**: An on-premises add-on that extends Microsoft ConfigMgr to automate the packaging, testing, and deployment of hundreds of third-party applications. - **Patch My PC Home Updater**: A free desktop tool for consumers to keep personal software updated. The original product that founded the company. ## Market Standing - **Valuation/Market Cap**: Not publicly available (profitable, bootstrapped company). - **Key Metric**: Annual Recurring Revenue (ARR) — Not disclosed. However, the company serves **~10,400 customers** and manages **over 26 million devices** as of early 2025. - **Notable Investors/Partners**: Bootstrapped — no external investors. Strong integration partnerships with **Microsoft** (Intune, ConfigMgr) are core to the product's value. - **Growth Signals**: Revenue and team are growing rapidly. The team grew from 125 people (end of 2024) to **over 150 people** (+20%) in early 2025. Customer count increased from ~7,835 (end of 2024) to **~10,400** (+33% growth in under a year). In 2024, launched the long-awaited "Patch My PC Cloud" product and added first executive leaders in Finance, Operations, and People Ops. ## Competitive Advantages - **Deep Platform Integration**: Deep, native integration with Microsoft ConfigMgr and Intune provides a stickier, more automated solution than generic patch management competitors. - **"Ridiculously Responsive Support"**: Known culture of exceptional customer service and fast response times, leading to high customer loyalty and word-of-mouth growth. - **Self-Sustaining Business Model**: Being bootstrapped and profitable allows the company to focus on long-term product quality and customer needs without external investor pressure. - **Large, Captive Install Base**: Over 10,000 active customers and 26 million managed devices create a powerful network effect and recurring revenue base. ## Strategic Focus - **Cloud-First Transition**: Continuing to invest in and expand the "Patch My PC Cloud" SaaS product, adding features like Mac support and Custom Apps to capture a larger market. - **Global Scale & Hiring**: Adding executive leadership (CFO, COO, People Ops) to professionalize operations and support scaling the team to 200+ while maintaining remote culture. - **AI Integration**: Actively hiring for a **Software Engineer, AI** role, indicating a strategic move to apply AI/ML to patch management, analytics, or automation. ## Why Work Here - **Fully Remote Culture**: 100% remote for all roles, with team members in 15+ countries and three continents. The company was built remote-first, not retrofitted. "No commutes. No surprise office days." - **Strong Compensation & Benefits**: "Competitive Pay, No Games." Benefits include medical/dental/vision (99% of premium covered for employee + dependents), **200% 401k match up to 5% of salary** (10% total match), $5,250/yr tuition reimbursement, $500/yr FSA match, and pet insurance. - **Exceptional Parental Leave**: 4 months fully paid leave for the birthing parent, 3 months for the other parent. Includes IVF and fertility coverage. - **Generous Time Off**: 3 weeks PTO + 2 weeks paid sick time for US staff, increasing to 4 weeks PTO after 5 years. Carry-over of up to 250 hours. - **Real, Lived Culture**: Values-driven environment emphasizing speed, customer obsession, and ownership. Has an annual global summit (e.g., 2025 summit in Costa Rica with 100 attendees from 13 countries). Known for a strong, meme-literate, GIF-loving team. - **Growth Trajectory**: The company is growing rapidly in both revenue and headcount, providing opportunities for internal advancement and new role creation. ## Sources 1. [patchmypc.com](https://patchmypc.com/careers/) — Careers page with details on culture, benefits, remote policy, and headcount. 2. [patchmypc.com](https://patchmypc.com/about-us/) — About Us page with company history, founding year, customer count (10,400), and device count. 3. [linkedin.com](https://linkedin.com/company/patchmypc) — LinkedIn company page for headcount (124 employees, +24.6% YoY), locations, and recent hires. 4. [jobs.lever.co](https://jobs.lever.co/patchmypc/) — Active job listings including Software Engineer (AI) and Account Manager roles. 5. [builtin.com](https://builtin.com/company/patch-my-pc) — Built In profile confirming remote-first policy, HQ in Castle Rock, CO, and culture details. ## Other roles at Patch My PC - [Account Manager, Channel Success](https://feeny.ai/job/account-manager-channel-success-patch-my-pc-ireland-f3j6rx0j9v5q) — Ireland - [Account Manager, Channel Success](https://feeny.ai/job/account-manager-channel-success-patch-my-pc-united-states-vmssbknmv6kf) — United States - [Account Manager, Channel Success](https://feeny.ai/job/account-manager-channel-success-patch-my-pc-united-kingdom-34t88c7mepwn) — United Kingdom - [Software Engineer, AI](https://feeny.ai/job/software-engineer-ai-patch-my-pc-united-states-5ztgcry4mmzx) — United States - [Software Engineer, Backend](https://feeny.ai/job/software-engineer-backend-patch-my-pc-united-states-q31q057hn79r) — United States - [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-doordash-usa-orlando-nknb3jjwznp9) — Orlando, FL - [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-blue-j-ontario-8x6c40m970y3) — Ontario, Canada - [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-zoominfo-technologies-llc-bethesda-maryland-f3cwbced9e1y) — Bethesda Maryland, United States / Vancouver Washington, United States / Waltham Massachusetts, United States - [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-veracode-burlington-esn32aj53xwj) — Burlington, MA - [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-doordash-usa-atlanta-9tdnjhf94xdx) — Atlanta, GA