--- title: 'Account Manager, SMB at Sitemate' canonical: 'https://feeny.ai/job/account-manager-smb-sitemate-london-cn8rab8qkynt' type: 'job' last_seen: '2026-10-14' --- # Account Manager, SMB at Sitemate - **Company:** Sitemate - **Location:** London, United Kingdom - **Compensation:** £23k–£78k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-14 - **Apply:** https://jobs.ashbyhq.com/sitemate/44c80fce-6e64-49aa-b318-d7af5217940e ## Job description 👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻 📝 Overview The SMB Account Manager will manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes. This person will run structured account reviews, spot workflow gaps, and position additional products or plan/user upgrades that deepen customer value. Success requires strong time and calendar management to balance a high-volume book of business while maintaining enough depth to uncover meaningful commercial plays. Working closely with CSMs, AEs and Product, the AM will use Sitemate’s AM frameworks and playbooks to drive adoption and revenue growth. Employment: - Salary: - OTE Remuneration: £78,000 (incl Pension) - Base Salary: £54,600 (incl Pension) - Commission: £23,400 (incl Pension) About Sitemate: Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world. Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records. With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture. Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site. We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada. Life at Sitemate At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation as the principles we work by every day. We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure. We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51. Our Core Values Our core values dictate “how we work”. We believe that basic human values such as honesty, trust and integrity are required to simply ‘get in the door’. Our values are designed to help us determine if an already great person, will be a great fit at Sitemate. - Handle with Care: Handle with thought and care, decisions are considered and consciously delivered - Everything Engineered: Everything engineered, intentional, planned and systematic - Quality Certified: Do it well, with attention to detail and accuracy, or don’t do it at all - Fast Tracked: Fast, incremental, and constant delivery of change - High Vis: A high visibility, transparent and 
open environment - Rain, Hail or Shine: Show up for your team, your customers and yourself Learn more about our values: - Read: - [On Sitemate's Values, Culture and DNA](https://sitemate.com/au/blog/on-sitemates-values-culture-and-dna/) - Listen: - [Unleashing your Zilla](https://open.spotify.com/episode/4opVlp1JP7pnoKc5x6pZqZ) - [On scaling Sitemate, diversity, and culture](https://open.spotify.com/episode/2dC9gsDQRH8IKBgylSZisV) ## What We Offer - Competitive, performance-based remuneration - Equity options - own a piece of what you’re helping to build - 25 days paid annual leave, plus sick, carer’s, and compassionate leave - Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support) - Learning & Development - professional growth budget and transparent career plans - Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources - Laptop and home office setup budget - Flexible work - a hybrid rhythm, with 2 to 3 days in office, 2 WFH each week - with the flexibility to work from anywhere for several weeks a year - Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions - London office perks - large private outdoor terrace, on-site showers & bike storage, surrounded by cafés, galleries & vibrant nightlife in the heart of Shoreditch and a 5-minute walk to Old Street tube ## Equal Opportunity We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive. Learn More About Sitemate 🎧 Podcasts - [2026: CRO Lance Hodgson - on why the built world is jumping straight to AI and what that changes](https://open.spotify.com/episode/3FmGd8G95ZfGBfv3XIdU5x?si=910a9dc029234378&nd=1&dlsi=36f922f07fb44516) - [2024: CEO Hartley Pike - on scaling Sitemate, diversity, and culture](https://open.spotify.com/episode/2dC9gsDQRH8IKBgylSZisV) - [2022: CTO Tim Bray - on building quality features that solve real customer problems](https://open.spotify.com/episode/7geTCUHFxZUKZ8Yrae4iR7) 💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: [People of Sitemate](https://sitemate.com/au/resources/careers/people-of-sitemate/) ⭐ Read what our customers say: [G2 Crowd](https://www.g2.com/products/dashpivot/reviews), [Trust Radius](https://www.trustradius.com/products/dashpivot-by-sitemate/reviews) 🎥 Team Offsites: [2022](https://sitemate.atlassian.net/wiki/spaces/HOR/pages/3087761409), [2023](https://sitemate.atlassian.net/wiki/spaces/HOR/pages/3087761409), [2024,](https://sitemate.atlassian.net/wiki/spaces/HOR/pages/3087761409)[2025](https://www.youtube.com/watch?v=NyAzozsK0zg) 🔧 Day-to-Day - Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases. - Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities. - Manage renewal cycles end-to-end, including pricing, negotiation, and contracting. - Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness. - Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities. - Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities. - Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption. ⚡ Challenges - Balancing a relatively high-volume portfolio (200 accounts) in a fact paced SMB velocity environment while maintaining enough depth to spot and advance meaningful expansion opportunities. - "Hunting" and prioritising within 200 accounts to book in account review meetings to search for opportunities Timing commercial conversations appropriately, ensuring opportunities are pursued when customers are genuinely ready. - Navigating stakeholders within construction and engineering clients, where decision cycles can be long, informal, or influenced by non-technical factors. - Driving commercial outcomes in accounts where budget constraints, legacy tools, or competing priorities can slow momentum or stall deals. ✅ Who This Role is For - Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value. - A proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders. - Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results. 🚫 Who This Role is Not For - Someone who prefers a steady, account-management-style role focused on long-term relationship building rather than fast-moving new business sales. - Someone who sees “commercial” as purely transactional and isn’t motivated by understanding customer value drivers to position meaningful, outcomes-led upsell opportunities. - Anyone who relies heavily on high-intent leads and isn’t comfortable driving proactive outreach, structured follow-up, or creating momentum with lower-intent prospects. 🎯 Skills & Tools Must Have: - Strong prioritisation and time management - Experience in SaaS sales environment - Growth mindset: Can receive feedback and change behaviour - Great collaborator. Easy to work with and iterate ideas with Nice to Have: - Built world landscape knowledge & experience Essential Tools: - Salesforce - Microsoft Office Suite Bonus Tools: - Front - Slack - Loom PLEASE Note: - We hire directly and don’t work with agencies ## About Sitemate ## Company Overview - **One-liner**: Sitemate builds no-code software platforms that help built-world companies (construction, engineering, infrastructure) digitize field workflows, capture data via voice and photos, and automate compliance documentation. - **Entity Type**: Private (funding stage not publicly disclosed) - **Headquarters**: Sydney, Australia - **Founded**: 2015 - **Founders**: Hartley Pike (CEO, Co-founder) and Sam McDonnell (VP of Product Strategy, Co-founder) ## Core Business - **Primary industry/industries**: Construction technology (ConTech), engineering software, field data capture, compliance documentation - **Target customers**: B2B; enterprise built-world companies (construction, engineering, infrastructure, energy, mining) — from field crews and supervisors to office-based managers and compliance teams - **Mission**: To multiply the engineering power of the built world — freeing engineers, trades, and technicians from paperwork so they can focus on solving the built world’s largest challenges. ## Products & Services - **Dashpivot (Systems Cloud)**: Web and mobile-based integrated management system for documenting, managing, and analyzing field forms, records, and information. Includes a drag-and-drop form builder, multi-stage approval workflows, conditional logic, and AI-powered data capture. - **Storm (AI Data Capture Agent)**: An AI agent that turns voice notes, photos, weather data, and location into structured, compliant records. Automatically fills form fields (e.g., names, times, quantities, materials) and flags records for human review before submission. Understands built-world context (knows the difference between a JSA and an ITP). - **Sitemate App**: A free digital ID system enabling internal and external workers to sign off, submit, and review forms electronically — no email or login required for field users. - **Flowsite (Integrations Cloud)**: No-code integration platform connecting Dashpivot data to finance, payroll, and business systems (e.g., Microsoft, Xero). Also offers an Open API and MCP server for custom builds and external AI tool access. - **Workflow Modules**: Specialized templates and workflows for safety (permits, JSAs, incident reports), quality (ITPs, defect reports, commissioning sheets), field reporting (daily logs, shift summaries), time & materials (timesheets, dockets, daywork), fleet management, and tools & equipment tracking. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: 162 employees (as of mid-2026, +25.3% YoY); operates in 12 countries - **Notable Investors/Partners**: Not publicly disclosed (no funding rounds or lead investors found in public sources) - **Growth Signals**: 25.3% headcount growth year-over-year; global expansion with offices in Sydney, Melbourne, London, Vancouver, Toronto, and Austin; annual global team offsites (Bali, Phuket); LinkedIn follower count of 20,545 (+28.7% yearly); talent sourced from companies like DocuSign, Accenture, MYOB, and Boomi ## Competitive Advantages - **AI purpose-built for the built world**: Storm is trained specifically on safety, quality, field reporting, and time/materials workflows — understands industry-specific documents and terminology (e.g., JSA vs. ITP). - **Full auditability and governance**: Every action is logged, traceable, and reviewable. AI behavior can be configured per workspace, template, workflow, and field — built for enterprise compliance from day one. - **Works on-site, offline**: Designed for patchy connectivity, glove-friendly inputs, and crews on the move — captures data now, processes when connected. - **No-code flexibility**: Drag-and-drop form builder and integration platform mean companies can create and manage their own systems without developers. - **Voice-first data capture**: Voice notes and dictation are understood even through site noise and rough audio — reducing typing burden for field workers. ## Strategic Focus - **AI-first field documentation**: Rolling out AI across every front-line workflow (safety, quality, time, fleet, tools) with a focus on governed, auditable, compliant deployment. - **Global expansion**: Growing office footprint across North America, Europe, and Asia-Pacific to serve enterprise built-world clients. - **Deep ecosystem integration**: Connecting field data seamlessly into finance, payroll, and business systems via Flowsite, Open API, and MCP to eliminate data silos and manual handoffs. - **Enterprise compliance**: Prioritizing audit trails, permissions, and configurable AI governance to meet the requirements of large, regulated built-world companies. ## Why Work Here - **Culture**: High-visibility, transparent, and open environment. Core values include "Rain, Hail or Shine" (show up for team, customers, and yourself), "Handle with Care," "Fast Tracked" (fast, incremental, constant delivery), and "Everything Engineered" (engineered approach to all work). - **Social good initiatives**: Quality Certified program and a focus on supporting trades, engineers, and technicians who "work in the dark, work in the cold." - **Remote/Hybrid policy**: Global offices in Sydney, Melbourne, London, Vancouver, Toronto, and Austin. Annual global team offsites (recent ones in Bali and Phuket). - **Team composition**: 162 employees across 12 countries; 29% of staff in technical roles, 24% in sales, 9% in customer service. Strong engineering culture with a CTO (Tim Bray) and multiple engineering tech leads. - **Growth trajectory**: Rapid headcount growth (+25.3% YoY), expanding globally, and building AI into every product — offers opportunity for impact in a high-growth company. - **Notable perks**: Annual global offsites, talent community for future roles, and a mission-driven focus on "unshackling the engineering workforce." ## Sources 1. [sitemate.com](https://sitemate.com/) 2. [sitemate.com/about-us](https://sitemate.com/about-us/) 3. [sitemate.com/resources/careers](https://sitemate.com/resources/careers/) 4. [jobs.ashbyhq.com/sitemate](https://jobs.ashbyhq.com/Sitemate) 5. [linkedin.com/company/sitemate-technologies](https://au.linkedin.com/company/sitemate-technologies) ## Other roles at Sitemate - [Customer Success Manager, SMB](https://feeny.ai/job/customer-success-manager-smb-sitemate-sydney-d8xp1sn22k60) — Sydney, Australia - [Engineering Manager - Hybrid](https://feeny.ai/job/engineering-manager-hybrid-sitemate-melbourne-361fq23pfcah) — Melbourne, Australia - [Head of People Operations](https://feeny.ai/job/head-of-people-operations-sitemate-sydney-cdaqnjmt2y0n) — Sydney, Australia - [Director of People Operations](https://feeny.ai/job/director-of-people-operations-sitemate-sydney-65ta7jeh71dm) — Sydney, Australia - [Graduate Sales Development Representative](https://feeny.ai/job/graduate-sales-development-representative-sitemate-sydney-0gn1rbw0znsk) — Sydney, Australia - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-sitemate-sydney-bkpt6jn3qz4s) — Sydney, Australia - [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-sitemate-london-hkyh75692fbg) — London, United Kingdom - [VP of Product, Growth](https://feeny.ai/job/vp-of-product-growth-sitemate-sydney-5hd0yymtm63a) — Sydney, Australia - [Regional Vice President, Europe (RVP, EU)](https://feeny.ai/job/regional-vice-president-europe-rvp-eu-sitemate-london-9ap14s9g2bgz) — London, United Kingdom - [Manager of Sales](https://feeny.ai/job/manager-of-sales-sitemate-sydney-egpyd8zwapkj) — Sydney, Australia