---
title: 'Account Manager | SMB | Spanish Market (Madrid) at Lexroom'
canonical: 'https://feeny.ai/job/account-manager-smb-spanish-market-madrid-lexroom-milan-3mm3p41defff'
type: 'job'
last_seen: '2026-09-26'
---

# Account Manager | SMB | Spanish Market (Madrid) at Lexroom

- **Company:** Lexroom
- **Location:** Milan, Italy
- **Compensation:** €35k–€45k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/lexroom/58bb4316-3b69-41c0-bb9b-123c49e35181/application

**Skills:** CRM, HubSpot, Spanish, English, SaaS, Dashboarding, KPI Monitoring, Italian, Legal industry experience, Professional services experience, Direct sales experience

> Lexroom seeks a Customer Success Manager to build and own the Spanish customer base. The role involves managing the full customer lifecycle, driving retention and upsell, and adapting success strategies for the Spanish market while working hybrid from Milan.

## Job description

## About the job

At [Lexroom](http://lexroom.ai/), we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why [Lexroom](http://lexroom.ai/)?

- Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
- Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
- Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.

At [Lexroom](http://lexroom.ai/), we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

## Your Key Responsibilities

- Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
- Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
- Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
- Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
- Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

## What You’ll Bring

- 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
- A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
- CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
- Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
- Languages: native-level Spanish and fluent English are required. Italian is a plus.

What Sets Us Apart An Exceptional Team At [Lexroom](http://lexroom.ai/), you’ll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters We hire exceptional people to make a difference—and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution We value excellence and share success:

- Annual Salary Range: €35,000 - 45,000 OTE
- Equity Package: Align your growth with the company’s long-term success.

## Benefits That Matter

- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Madrid HQ.
- Health Insurance: Comprehensive coverage to ensure peace of mind.
- Meal Vouchers: Daily support to make your lunch breaks easier.
- Performance Bonuses: Rewards tied directly to measurable results.
- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At [Lexroom](http://lexroom.ai/), ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.

## About Lexroom

## Company Overview
- **One-liner**: Lexroom provides an AI-powered platform for legal professionals, offering legal research, document analysis, and drafting services with a focus on security, compliance, and professional empowerment.
- **Entity Type**: Private (Series B)
- **Headquarters**: Milan, Italy
- **Founded**: 2023
- **Founders**: Martina Domenicali (CSO), Andrea Lonza (CTO), Paolo Fois (CEO)

## Core Business
- **Primary industry**: Legal Technology (Legal AI)
- **Target customers**: B2B — law firms, in-house legal teams, accountants, and notaries across Europe
- **Mission statement**: "To accustom the legal sector to using artificial intelligence as a tool for professional empowerment, not replacement."

## Products & Services
- **Lexroom AI Platform**: A unified system for legal research, document analysis, and drafting. Provides precise, citable, verifiable answers with source links. Includes a Private Library module for searching internal firm knowledge, and a Microsoft Word Add-In. Available in tiered plans (starting at €75/month per user for the "1" plan, with custom Enterprise pricing).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised — **$71.72M** across Series A and Series B. Latest round: **$50M Series B** led by Base10 Partners (closed ~June 2026)
- **Notable Investors/Partners**: Base10 Partners (lead), Acurio Ventures, View Different (Diego Piacentini), Riccardo Zacconi, Entourage, Verve Ventures, and other strategic angel investors
- **Growth Signals**: 10,000+ customers, 120+ team members, 5 offices across Europe (Milan, Rome, Madrid, Barcelona, Berlin). Rapid growth since founding in 2023, with a clear push to become the European benchmark for legal AI.

## Competitive Advantages
- **Security-first foundation**: ISO 27001 certified, fully compliant with GDPR and the EU AI Act. Zero training on customer data and zero retention policy.
- **Specialized for legal professionals**: Not a general-purpose AI tool; built specifically for lawyers with deep legal terminology and citation accuracy.
- **Human oversight integration**: Designed to amplify professional judgment, not replace it, with full transparency and source verification.
- **Strong European positioning**: Multi-country presence and compliance with European regulations gives it an edge in a market wary of US-based AI tools.

## Strategic Focus
- Becoming the benchmark for AI in the European legal sector
- Expanding across key European markets (Italy, Spain, Germany)
- Deepening product capabilities in research, drafting, and document analysis
- Maintaining strict security and compliance standards as a core differentiator

## Why Work Here
- **Culture**: Described as "international and multicultural" with specialists in law, engineering, data science, product, and customer success. Values include precision, transparency, accountability, and real impact.
- **Work Environment**: 5 offices across Europe (Milan, Rome, Madrid, Barcelona, Berlin). Remote/hybrid policy not explicitly stated, but the distributed office network suggests flexibility.
- **Impact**: Opportunity to "transform the daily lives of thousands of professionals" and solve complex problems in a high-stakes domain.
- **Team**: 120+ employees working alongside experts in AI and law. Described as a place where "ego stays at the door" and genuine collaboration is valued.
- **Growth**: Fast-growing startup with significant funding, offering the chance to build at scale and "set new standards" in legal tech.

## Sources
1. [lexroom.ai - About Us](https://www.lexroom.ai/en/about-us)
2. [lexroom.ai - Product & Pricing](https://www.lexroom.ai/en)
3. [lexroom.ai - Careers](https://www.lexroom.ai/en/careers)
4. [cbinsights.com - Lexroom Profile](https://www.cbinsights.com/company/lexroomai)
5. [LinkedIn - Lexroom](https://it.linkedin.com/company/lex-room)

## Other roles at Lexroom

- [Team Manager Customer Success | SMB (Milan)](https://feeny.ai/job/team-manager-customer-success-smb-milan-lexroom-milan-8fzjzkfrwe76) — Milan, Italy
- [Customer Success Manager | Bulgarian Market (Sofia)](https://feeny.ai/job/customer-success-manager-bulgarian-market-sofia-lexroom-sofia-s04eqxt2jgff) — Sofia, Bulgaria
- [BDR | SMB | Bulgarian Market (Sofia)](https://feeny.ai/job/bdr-smb-bulgarian-market-sofia-lexroom-sofia-189d38zmxvan) — Sofia, Bulgaria
- [Account Executive | SMB | Bulgarian Market (Sofia)](https://feeny.ai/job/account-executive-smb-bulgarian-market-sofia-lexroom-sofia-xm7j5r7em1pr) — Sofia, Bulgaria
- [Marketing specialist | Bulgarian Market (Sofia)](https://feeny.ai/job/marketing-specialist-bulgarian-market-sofia-lexroom-sofia-mgc42ccqpc4g) — Sofia, Bulgaria
- [Customer Care Specialist - Multiple Markets](https://feeny.ai/job/customer-care-specialist-multiple-markets-lexroom-milan-1j7r9sk1cnz1) — Milan, Italy
- [Customer Success Enablement (Milan)](https://feeny.ai/job/customer-success-enablement-milan-lexroom-milan-3eh52fnrsyvx) — Milan, Italy
- [BDR | Italian Market (Milan)](https://feeny.ai/job/bdr-italian-market-milan-lexroom-milan-kqjk1w7q3aj0) — Milan, Italy
- [BDR | Italian Market (Barcelona)](https://feeny.ai/job/bdr-italian-market-barcelona-lexroom-milan-kyp37z7y9vpj) — Milan, Italy
- [BDR Team Manager | French Market (Paris)](https://feeny.ai/job/bdr-team-manager-french-market-paris-lexroom-paris-3cheffpa9tc3) — Paris, France