---
title: 'Account Manager, SME & Growth at Airwallex'
canonical: 'https://feeny.ai/job/account-manager-sme-growth-airwallex-berlin-1hmp7wf7x495'
type: 'job'
last_seen: '2026-10-14'
---

# Account Manager, SME & Growth at Airwallex

- **Company:** [Airwallex](https://feeny.ai/companies/airwallex)
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/airwallex/a08fb4a7-29c9-4e43-ba47-3810bf5864bd

## Job description

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our[operating principles](https://www.airwallex.com/en-us/operating-principles) to see it in full.

## About the team

The SME & Growth team helps ambitious businesses get more value from Airwallex as they scale across markets, products and entities. We are building a high-performing DACH post-sales motion that combines commercial account ownership, customer value creation, and close cross-functional collaboration. As part of this team, you will work closely with the Account Management Lead and colleagues across Sales, Product, Risk, FinOps, and Support. This is an opportunity to help shape the standards and ways of working for strategic customer management in the region.

## What you’ll do

As an Account Manager, SME & Growth, DACH, you will own a portfolio of the region’s most valuable customers right in the sweet spot of our customer base, between Self-Service and Enterprise. Your focus will be on protecting and growing gross profit, strengthening executive relationships, and helping customers expand their use of Airwallex across products and markets. You will act as a trusted commercial advisor, translating customer needs into practical solutions and coordinating the right internal teams to deliver them. This role is based in Berlin.

## Responsibilities

- Own a portfolio of strategic DACH accounts, with accountability for gross profit, retention, and expansion.
- Build strategic account plans and lead executive-level Quarterly Business Reviews at least once per quarter.
- Lead complex, consultative commercial negotiations and multi-product opportunities across FX, Global Accounts, Cards and Issuing, Spend, and Payouts.
- Manage multi-entity and multi-country customers with multiple stakeholders, translating technical requirements into clear customer solutions.
- Identify expansion signals, convert them into well-documented Salesforce opportunities, and contribute to an accurate, stage-weighted forecast.
- Own the client through operational and compliance events, gathering facts, setting expectations, driving internal teams to resolution, and keeping the relationship intact.
- Represent the customer internally across Product, Risk, FinOps, and Support, translating customer feedback and recurring themes into actionable insights for the wider business.
- Help build the foundations of a scalable DACH Post-Sales function by developing repeatable processes, playbooks, and operating standards for account planning, QBRs, handovers, and expansion.

## Who you are

We’re looking for someone who combines commercial ownership with strong strategic thinking, customer empathy, and the ability to operate confidently in complex environments.

## What you bring

- 3+ years of successful experience in Account Management, Customer Success or Sales, ideally working with a technical product and a consistent track record of strong performance.
- Experience managing complex, consultative sales cycles and multi-product accounts, including the development and execution of strategic account plans.
- Strong analytical skills, with the ability to use data to shape account strategy, prepare QBRs, and identify commercial opportunities.
- Experience working with CRM systems and a strong commitment to accurate, consistent Salesforce hygiene.
- The ability to understand complex technical concepts and a solid foundational understanding of APIs.
- Comfort operating in an ambiguous, fast-paced environment with evolving priorities and a high degree of ownership.
- Excellent written and verbal communication skills in both German and English.

## Preferred qualifications

- Experience working with fintech, payments, SaaS, or another technical product.
- Experience managing multi-entity or multi-country customers and engaging stakeholders at executive level.
- A track record of leading bespoke commercial negotiations and driving retention or expansion across existing accounts.

Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @[airwallex.com](http://airwallex.com) email address. Please apply only through [careers.airwallex.com](http://careers.airwallex.com) or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

## Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

## About Airwallex

## Company Overview
- **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI.
- **Entity Type**: Private (Series G)
- **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia
- **Founded**: 2015
- **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li

## Core Business
- Primary industry: Financial Services / Payments / Fintech Infrastructure
- Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally
- Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses.

## Products & Services
- **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets.
- **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries.
- **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams.
- **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements.
- **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows.
- **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products.
- **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets.

## Market Standing
- **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round).
- **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025.
- **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN.
- **Growth Signals**: 
  - US$287 billion in global payments processed (USD).
  - 92% of transfers settled same-day, 50% processed instantly.
  - Over 85 financial licenses and registrations globally.
  - Team of ~2,300 people across 27 offices internationally.
  - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth.

## Competitive Advantages
- Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions.
- Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors.
- Deep AI integration across the platform to automate financial operations and provide intelligent insights.
- Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry.
- Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings.

## Strategic Focus
- Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform).
- Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore).
- Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together."
- Deepen product capabilities to automate financial operations end-to-end for global businesses.

## Why Work Here
- High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments.
- Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN.
- Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations.
- Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products.
- Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech."

## Sources
1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are)
2. [airwallex.com - Global Platform](https://www.airwallex.com/global)
3. [careers.airwallex.com](https://careers.airwallex.com/)
4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex)
5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex)

## Other roles at Airwallex

- [Staff Data Scientist, Algorithm, Growth](https://feeny.ai/job/staff-data-scientist-algorithm-growth-airwallex-united-states-seattle-wa-r2k80p49gph7) — United States / Seattle, WA
- [People Operations Manager](https://feeny.ai/job/people-operations-manager-airwallex-amsterdam-2th5rfaxmhcb) — Amsterdam, Netherlands
- [Senior Software Engineer, Observability](https://feeny.ai/job/senior-software-engineer-observability-airwallex-singapore-neg5e3e00thz) — Singapore
- [Associate Director, Payments/Scheme Economics](https://feeny.ai/job/associate-director-payments-scheme-economics-airwallex-singapore-zxz9sz79gq93) — Singapore
- [Staff Data Scientist, Algorithm, Growth](https://feeny.ai/job/staff-data-scientist-algorithm-growth-airwallex-united-states-san-francisco-ca-xp95qkcr19ta) — United States / San Francisco, CA
- [Staff Data Scientist, Algorithm, Financial Markets](https://feeny.ai/job/staff-data-scientist-algorithm-financial-markets-airwallex-singapore-dc51whzb26zr) — Singapore
- [Inbound Sales Representative, SME & Growth, AMER](https://feeny.ai/job/inbound-sales-representative-sme-growth-amer-airwallex-bengaluru-3zkvbsjkpk38) — Bengaluru, India
- [Staff Product Designer, Spend](https://feeny.ai/job/staff-product-designer-spend-airwallex-united-states-san-francisco-ca-qckgvhn959qj) — United States / San Francisco, CA
- [Enterprise Sales Development Representative - Israel](https://feeny.ai/job/enterprise-sales-development-representative-israel-airwallex-tel-aviv-kyrst2nsmk4z) — Tel Aviv, Israel
- [Manager, Account Management, SME & Growth, CN](https://feeny.ai/job/manager-account-management-sme-growth-cn-airwallex-shanghai-8n7ntrx18vjb) — Shanghai, China