---
title: 'Account Manager, SME & Growth at Airwallex'
canonical: 'https://feeny.ai/job/account-manager-sme-growth-airwallex-singapore-557666ce2eb3'
type: 'job'
last_seen: '2026-11-11'
---

# Account Manager, SME & Growth at Airwallex

- **Company:** [Airwallex](https://feeny.ai/companies/airwallex)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-11-11
- **Apply:** https://jobs.ashbyhq.com/airwallex/947c82d4-e8e4-4701-b45c-8bbf84532f95

## Job description

## About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our[operating principles](https://www.airwallex.com/en-us/operating-principles) to see it in full.

## How you'll make impact

Our SME portfolio is growing as businesses expand across borders, and this role helps them get more value from Airwallex as they do. You'll own customer growth across a portfolio of small and mid-market businesses, combining commercial judgment, consultative selling and strong execution.

- Own and grow a portfolio of small and mid-market customers in Singapore, helping them solve cross-border financial challenges and expand their use of Airwallex.
- Build trusted, multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product and leadership teams.
- Use customer activity, transaction data, product adoption and business developments to identify whitespace, upsell and cross-sell opportunities across cross-border payments, collections, FX, payouts, Global Accounts, cards, spend management and other financial infrastructure.
- Lead consultative discovery and commercial discussions, translating customer challenges into relevant solutions that increase wallet share, revenue and product usage.
- Partner with customers as they expand into new markets, driving activation, adoption and ongoing customer value while identifying and addressing churn risks early.
- Work closely with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance to resolve issues and deliver solutions through to completion.
- Maintain accurate account plans, pipeline, forecasts, activation milestones and customer notes in CRM tools, using data, analytics, automation and AI-enabled tools to improve portfolio prioritisation.

You'll work from our Singapore office five days a week.

## What we're looking for

Essentials

- 4+ years of experience in account management, relationship management, customer success, sales or a similar commercial role.
- A demonstrated track record of driving revenue growth, expansion or wallet share within existing accounts.
- Strong commercial drive and motivation to identify and pursue growth opportunities.
- Confidence engaging directly with customers and business stakeholders to understand their needs and recommend relevant solutions.
- The ability to build meaningful relationships with customers across different functions and levels of seniority.
- Consultative selling and discovery skills, with the ability to understand a customer's business model and connect their challenges to commercial opportunities.
- Strong verbal and written communication skills in English.
- Strong problem-solving skills, with the ability to identify customer issues, coordinate internal stakeholders and drive solutions through to resolution.
- The ability to collaborate effectively with Sales, Product, Operations, Marketing and Strategy teams.
- Comfort learning new technology and using CRM, analytics and other tools to drive customer engagement and growth.
- A proactive, resilient and ownership-oriented approach to managing customer relationships and commercial outcomes.

## Preferred

- Experience in payments, fintech, SaaS, merchant acquiring, payment gateways, FX or financial services.
- Understanding of cross-border commerce, international payment flows or global business operations.
- Experience managing customers with international operations or expansion plans.
- Proven ability to identify and execute upsell and cross-sell opportunities within an existing customer portfolio.
- Experience working with commercial, finance, treasury, operations, e-commerce or payments stakeholders.
- Strong analytical skills and the ability to use customer data to identify growth opportunities.
- Familiarity with Salesforce, Looker, Tableau or similar CRM and data visualisation tools.

You'll thrive here if

- You have a track record of hitting your numbers, and you're motivated by stretch goals.
- You own the outcome and you don't wait for permission to fix what's broken.
- You're comfortable making decisions with incomplete information and moving quickly anyway.
- You communicate clearly and directly across cultures, and you're thoughtful about how context shifts meaning across borders.
- You over-communicate by design. You'd rather flag something early than let it become a surprise.

Learn more about your team SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales. It's a function for sellers who like to build, not follow a script: curious, resourceful, and comfortable figuring things out in markets that are still wide open. You get real autonomy to create value, build relationships, and move opportunities forward. If you want to sell a serious product, solve real problems for ambitious businesses, and build your career fast, this is a place to do it. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @[airwallex.com](http://airwallex.com) email address. Please apply only through [careers.airwallex.com](http://careers.airwallex.com) or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

## Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

## About Airwallex

## Company Overview
- **One-liner**: Airwallex is a financial technology company building a unified global payments and banking platform that helps businesses manage cross-border payments, treasury, spend, and financial operations through proprietary infrastructure, software, and AI.
- **Entity Type**: Private (Series G)
- **Headquarters**: Dual headquarters in Singapore and San Francisco, USA; founded in Melbourne, Australia
- **Founded**: 2015
- **Founders**: Jack Zhang (CEO), Lucy Liu, Max Li, Xijing Dai, and Ron Li

## Core Business
- Primary industry: Financial Services / Payments / Fintech Infrastructure
- Target customers: B2B, primarily serving SMBs, scaling enterprises, digital platforms, and marketplaces globally
- Mission or purpose statement: "Build the future of global banking" — they aim to replace legacy, fragmented banking systems with a borderless, intelligent, real-time financial operating system for modern businesses.

## Products & Services
- **[Business Accounts]**: Multi-currency global accounts to receive, hold, and manage funds in 20+ currencies, with local account details for key markets.
- **[Payments]**: Global payment acceptance via 160+ local payment methods, low-code checkout, and programmatic payout capabilities to 200+ countries.
- **[Spend / Corporate Cards]**: Multi-currency corporate and employee cards with customisable spend controls, designed for global teams.
- **[Expense Management]**: A platform to track, control, and reconcile global business expenses, including employee reimbursements.
- **[Billing & Subscription Management]**: A billing platform for usage-based and subscription pricing models, supporting AI companies and complex revenue workflows.
- **[Platform APIs]**: API-first infrastructure enabling businesses to embed financial services (accounts, payments, FX, card issuing) into their own products.
- **[FX & Treasury]**: Interbank foreign exchange rates and tools to intelligently manage currency risk across markets.

## Market Standing
- **Valuation**: US$11 billion (latest valuation in 2025, following a fresh investment round).
- **Key Metric**: US$1.8 billion in total funding raised; Annual Recurring Revenue (ARR) surpassed US$1 billion by 2025.
- **Notable Investors/Partners**: Series G investors include prominent global venture capital firms (specific names not listed in source but backed by top-tier VCs); serves over 200,000 businesses including TikTok, Brex, Rippling, Navan, Qantas, and SHEIN.
- **Growth Signals**: 
  - US$287 billion in global payments processed (USD).
  - 92% of transfers settled same-day, 50% processed instantly.
  - Over 85 financial licenses and registrations globally.
  - Team of ~2,300 people across 27 offices internationally.
  - Dual-headquarters model (Singapore + San Francisco) adopted in 2025 to support next phase of growth.

## Competitive Advantages
- Proprietary, API-first infrastructure built from scratch (not riding legacy banking rails), enabling faster, cheaper, and more transparent cross-border transactions.
- Unified platform combining banking, payments, spend management, billing, and FX — reducing the need for multiple vendors.
- Deep AI integration across the platform to automate financial operations and provide intelligent insights.
- Extensive regulatory licensing (85+ licenses) across major markets, creating a high barrier to entry.
- Strong network effects: serves both direct businesses and platforms/marketplaces that embed Airwallex into their offerings.

## Strategic Focus
- Continue scaling the platform to support the rapid growth of AI-native companies and usage-based business models (highlighted by the launch of their global billing platform).
- Expand the dual-headquarters presence to tap into the largest tech talent markets (San Francisco and Singapore).
- Invest heavily in AI to build "interconnected, intelligent financial systems where money, data, and decisions move together."
- Deepen product capabilities to automate financial operations end-to-end for global businesses.

## Why Work Here
- High-growth, ambitious environment: described as "the most ambitious work of your career" by the company; founded in 2015 and already processing $287B in payments.
- Global impact and scale: work on infrastructure used by 200,000+ businesses, from startups to enterprises like TikTok and SHEIN.
- Hybrid/office culture: 27 offices globally (Melbourne, Singapore, San Francisco, London, Shanghai, Amsterdam, and more) offering opportunities to work across teams and locations.
- Engineering-driven culture: heavy emphasis on building proprietary technology, AI, and developer-first products.
- Notable perks: opportunity to work on a modern financial stack, exposure to cutting-edge AI/Fintech intersection, and a diverse, international team of "2,200 of the brightest and most innovative people in tech."

## Sources
1. [airwallex.com - Who We Are](https://www.airwallex.com/en-eu/who-we-are)
2. [airwallex.com - Global Platform](https://www.airwallex.com/global)
3. [careers.airwallex.com](https://careers.airwallex.com/)
4. [LinkedIn - Airwallex](https://www.linkedin.com/company/airwallex)
5. [jobs.ashbyhq.com - Airwallex](https://jobs.ashbyhq.com/airwallex)

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