---
title: 'Account Manager at SmithRx'
canonical: 'https://feeny.ai/job/account-manager-smithrx-remote-cv56s7w38j01'
type: 'job'
last_seen: '2026-09-13'
---

# Account Manager at SmithRx

- **Company:** SmithRx
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/smithrx/jobs/8743156002

## Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As an Account Manager, you will be responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers. You will bring strong industry and product knowledge and serve as a trusted advisor and business partner for your client’s operational leadership. The Account Manager begins involvement with their client at implementation kick-off and is responsible for the development and maintenance of the client success plan, orchestrating the involvement of additional SmithRx teams to ensure that the client is achieving their stated business goals.

What you will do:

- Complete reporting and data requirements based on client and team needs
- Be accountable for customer satisfaction and retention of assigned client(s)
- Build trusting relationships with client operational leadership
- Maintain a comprehensive understanding of business challenges faced by customers
- Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
- Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
- Identify product gaps by conducting business impact assessments and managing client expectations
- Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

What you will bring to SmithRx:

- Requires 3-5 years of direct account management or relationship management experience in the healthcare space; working knowledge of commercial health insurance and pharmacy benefits strongly preferred
- A positive growth mindset with the ability to approach difficult situations in a calm and focused manner; understand the challenge and move forward tactfully towards a solution
- An obsession with customer experience and customer satisfaction
- A passion for solving difficult problems together in collaboration with the broader team
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- Ability to work independently as well as part of an extended, cross-functional team
- Self-driven, results-oriented and disciplined work ethic
- Ability to take initiative with little to no direction
- Be transparent and honest in a positive, professional and polite manner
- Expert conflict resolution skills
- Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios  from the client or member’s point of view
- Bachelor’s degree or equivalent experience required

What SmithRx Offers You:

- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities

## Compensation & Benefits

- Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
- Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits [here](https://benefitsguides.thinkccig.com/smithrx/2026candidates/).

## About SmithRx

## Company Overview
- **One-liner**: SmithRx is a transparent, pass-through pharmacy benefits manager (PBM) for self-insured employers, using modern technology to lower drug costs and improve member outcomes.
- **Entity Type**: Private (Series A and Seed funding; most recent Series A in 2021)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Jake Frenz

## Core Business
- **Primary industry**: Pharmacy Benefit Management (PBM) – healthcare technology and services
- **Target customers**: Self-insured employers (B2B/Enterprise), also serves brokers and plan sponsors
- **Mission**: To reduce the cost and complexity of pharmacy benefits for America’s employers and patients, bringing transparency and fairness to a system built on opacity [smithrx.com](https://smithrx.com/our-story)

## Products & Services
- **SmithRx PBM Platform**: A fully transparent, pass-through pharmacy benefits administration service. Routes every claim to the lowest-cost drug, pharmacy, and price, while providing white-glove member support. Includes clinical formulary optimization, cost-saving programs, and real-time data analytics. (SaaS + Service)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$104.7M** across six rounds (Seed in 2017, Series A in 2018/2019/2021) [linkedin.com](https://www.linkedin.com/company/smithrx)
- **Notable Investors/Partners**: Founders Fund (led Series A in 2018); other undisclosed investors. Partners include best-of-breed healthcare solutions [smithrx.com](https://smithrx.com/our-story)
- **Growth Signals**: 
  - 422 employees as of mid-2026, with monthly headcount growth of +3.7% [linkedin.com](https://www.linkedin.com/company/smithrx)
  - 84 active job postings; quarterly job postings up 180% [linkedin.com](https://www.linkedin.com/company/smithrx)
  - Claims clients consistently save **20% or more** on total drug costs compared to legacy PBMs [smithrx.com](https://smithrx.com/)
  - Named to “Best Places to Work” (per LinkedIn snippet)

## Competitive Advantages
- **Radical transparency**: SmithRx operates with a pass-through model – all rebates and discounts are passed to the client, eliminating conflicts of interest that plague incumbent PBMs.
- **Independent ownership**: Not owned by an insurance company or pharmacy chain, so incentives are 100% aligned with employers and patients.
- **Modern technology**: Proprietary platform that continuously optimizes drug selection based on efficacy, safety, and total cost.
- **High net promoter scores**: Based on 2025 client survey results.

## Strategic Focus
- Continue disrupting the legacy PBM oligopoly by proving that a transparent, technology-driven model delivers superior savings and member experience.
- Expand client base among self-insured employers and grow partnerships with brokers and consultants.
- Scale engineering and data capabilities to further automate drug pricing and clinical decision support.

## Why Work Here
- **Culture**: Guided by values of Courage, Integrity, and Together – a team that “runs toward complex problems” with high autonomy and grit [smithrx.com](https://smithrx.com/careers)
- **Remote/Hybrid**: Remote work options for Engineering, Marketing, and G&A roles; in-office hubs in San Francisco, Lehi (UT), and Plano (TX) [smithrx.com](https://smithrx.com/careers)
- **Benefits**: Comprehensive medical, dental, vision with low employee costs; gym memberships; Employee Assistance Program; pet pharmacy benefits; generous PTO; 12 company holidays including an annual “Anvil Day” [smithrx.com](https://smithrx.com/careers)
- **Career Growth**: Training and development support at every stage; named to “Best Places to Work”
- **Employee Rating**: 3.6/5 on LinkedIn (82 reviews) with highest marks for culture (3.8) [linkedin.com](https://www.linkedin.com/company/smithrx)

## Sources
1. [smithrx.com](https://smithrx.com/) – company homepage
2. [linkedin.com](https://www.linkedin.com/company/smithrx) – LinkedIn company profile
3. [smithrx.com](https://smithrx.com/our-story) – founder story and mission
4. [smithrx.com](https://smithrx.com/careers) – careers page
5. [greenhouse.io](http://job-boards.greenhouse.io/smithrx) – job listings and open roles

## Other roles at SmithRx

- [VP of Growth Marketing](https://feeny.ai/job/vp-of-growth-marketing-smithrx-remote-tfhrsv075d04)
- [Senior Staff Data Engineer](https://feeny.ai/job/senior-staff-data-engineer-smithrx-remote-p6mynfd5xthj)
- [Pricing Strategy Director](https://feeny.ai/job/pricing-strategy-director-smithrx-remote-qwav8vkmv3gr)
- [Finance Operation Analyst](https://feeny.ai/job/finance-operation-analyst-smithrx-remote-h88fkbz0vean)
- [Pharmacy Technician (Seasonal)](https://feeny.ai/job/pharmacy-technician-seasonal-smithrx-remote-vv7px19zqfgn)
- [Lead, Member Support](https://feeny.ai/job/lead-member-support-smithrx-plano-m535dnvemtq1) — Plano, TX
- [Patient Access Programs Operations Specialist](https://feeny.ai/job/patient-access-programs-operations-specialist-smithrx-remote-dnbcbr98wgyj)
- [Manager, Clinical Review and Quality Assurance](https://feeny.ai/job/manager-clinical-review-and-quality-assurance-smithrx-remote-pby6adkbtvkc)
- [Lead, Member Support](https://feeny.ai/job/lead-member-support-smithrx-lehi-dqgywpx4rq33) — Lehi, UT
- [Systems Support Specialist](https://feeny.ai/job/systems-support-specialist-smithrx-plano-fy6yd7r8kbmc) — Plano, TX