--- title: 'Account Manager at Sparrow' canonical: 'https://feeny.ai/job/account-manager-sparrow-united-states-gncqah6m4q0g' type: 'job' last_seen: '2026-09-10' --- # Account Manager at Sparrow - **Company:** Sparrow - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-18 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/sparrow/789eb217-f5f5-48cf-bd30-c0bb131e9e53 ## Job description ## About us Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.). Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave). Sparrow is headquartered in San Francisco but all employees work remotely across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble—after all, we’re solving real problems. ## About the Role As an Account Manager at Sparrow, you’ll have the opportunity to help execute our vision and ensure that we are engaging with current customers in the moments that matter most. You will own a revenue target (both expansion and upselling), generate referrals, and work cross-functionally alongside internal stakeholders to be the voice of the customer for product and service enhancements. Here's what you'll do: - Focus on increasing product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. - Optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation. - Identify growth and expansion opportunities within our existing customer base in order to achieve your revenue targets. - Use raw customer data to identify ways to maintain a sensational customer experience. - Reduce churn and drive new business growth through greater advocacy, referenceability, and referrals. - Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. - Conduct strategic quarterly business reviews to ensure client satisfaction and uncover thematic opportunities for improvement. - Work with the sales team as a solutions architect on sales calls to provide subject matter expertise and cross-functional resources to increase new sales conversions. About You: - 5+ years experience within Renewal Management, Account Management, Customer Success, or Customer Experience, ideally within SaaS offerings. - Experience in building strategic plans for engaging with customers to ensure we’re driving connection through thoughtful touchpoints in the moments that matter. - Experience with high-touch strategic account management and a digital-first low-touch model. Understands how and when to apply each. - Proven track record of achieving KPIs. - Data-driven approach to designing processes and approaching your work - Highly effective communicator - able to build trust and rapport quickly, work well cross-functionally and drive effective customer / client meetings in a B2B market. - Comfort with SQL is a plus. ## Compensation - The OTE for this role ranges from $106,800 to $147,620 per year dependent on experience and location, with an 80/20 base/variable split. Why Sparrow? Our work at Sparrow is impactful. We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most. We’re driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company. Sparrow is proud to be an equal opportunity employer. While we are united by our excitement for the mission and product, the diversity of our experiences is one of our strengths. The Sparrow team is made up of people with all types of backgrounds, and we have teammates in 40 states and counting. To learn more about the Sparrow team and its benefits, check out [our careers page.](https://trysparrow.com/careers) ## About Sparrow ## Company Overview - **One-liner**: Sparrow provides the first true end-to-end leave management solution, combining automated software with expert support to help modern employers care for their employees during major life events. - **Entity Type**: Private (late stage, $64M total funding) - **Headquarters**: San Francisco, California, United States - **Founded**: 2018 - **Founders**: Deborah Hanus (CEO) and Samarth Keshava (CTO) ## Core Business - **Primary industry**: Human Resources Services (employee leave management / HR tech) - **Target customers**: B2B – mid-market to enterprise companies seeking a compliant, scalable leave administration solution (notable customers include Headspace, Chime, and Bumble) - **Mission / purpose**: “We ensure no one needs to choose between a job they love and the people they love.” ## Products & Services - **Sparrow Leave Management Platform**: A SaaS solution that automates the most painful parts of employee leave management — including payroll calculations, compliance with state/federal regulations, insurance carrier integrations, and direct state agency filings. Supported by a team of dedicated leave specialists who provide a premium, high-touch experience for each leave case. - **Expert Support & Consulting**: World-class leave specialists guide employees from first planning questions through successful return to work, handling communication with HR, payroll, and external agencies. ## Market Standing - **Valuation / Market Cap**: Not publicly available - **Key Metric**: Total funding raised – $64 M (as of latest round, per Tracxn) - **Notable Investors / Partners**: Not explicitly named in available sources; the company is venture-backed and has raised multiple rounds. Integrates with major payroll and insurance carriers. - **Growth Signals**: - Headcount of 188 employees, up 23% YoY (LinkedIn) - Active job postings up 433% year-over-year (LinkedIn) - Expanded operations across 6 countries (US, Israel, Philippines, Morocco, India, Bangladesh) - Recognized on Fortune Best Workplaces in the Bay Area™ 2024 and Fortune Best Small Workplaces™ 2022 ## Competitive Advantages - **First true end-to-end leave solution**: Combines technology and dedicated human specialists, reducing compliance risk and administrative burden for HR teams. - **Compliance depth**: Handles complex leave laws across the US and Canada (FMLA, state paid family leave, etc.), integrating with insurance carriers and state agencies. - **High employee satisfaction**: Product rated 4.9/5.0 (296 reviews) and recognized for delivering a stress-free employee experience. - **Strong cultural reputation**: Certified Great Place To Work® with 87% of employees saying it’s a great place to work (vs. 57% typical US company). Highly diverse team (54% women, 54% racial minorities, 13% LGBTQIA+). ## Strategic Focus - **Scaling for growth**: Building a sustainable, long-term product and team. Emphasis on cross-functional collaboration and investing in planning, training, and personal growth. - **Expanding market presence**: Active hiring in sales, marketing, and customer experience roles, with a focus on consultant relations and enterprise accounts. - **Product evolution**: Continuing to automate complex leave workflows and deepen integrations with HR and payroll systems. ## Why Work Here - **Culture & values**: Collaborative, mission-driven team where everyone’s job is essential. High autonomy and responsibility, even for early-career employees. - **Remote flexibility**: Remote-first with headquarters in San Francisco; workday must have significant overlap with Pacific Timezone. Home-office stipend provided. - **Generous benefits**: - Flexible time off (guidance of 3 weeks) - Paid family & medical leave - Health, dental, and vision coverage (premiums covered) - Company equity - Mentorship program and 2–4 weeks of onboarding - **Diversity & inclusion**: Strong representation across gender, race, and LGBTQIA+ identities; mean gender pay gap below 10%; diversity manifesto published. - **Growth opportunities**: “Incredible room for growth” – the company gives enormous responsibilities to people at any stage of their career who demonstrate capability. ## Sources 1. [sparrow.com](https://sparrow.com/careers/) – Careers page with culture, benefits, open roles 2. [linkedin.com](https://www.linkedin.com/company/sparrowinc) – LinkedIn company page (employees, demographics, job trends) 3. [builtin.com](https://builtin.com/company/sparrow) – Built In profile (perks, benefits, diversity stats) 4. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7039117) – Great Place To Work certification and employee survey results 5. [tracxn.com](https://tracxn.com/d/companies/sparrow/__Pttk0XcIDDEZJJDRy-HZGZjmO7-tP7_vxQOrOBvIAho) – Tracxn company profile (funding, competitors, product details) ## Other roles at Sparrow - [Founding Product Marketer](https://feeny.ai/job/founding-product-marketer-sparrow-california-ypqc09gkbq4j) — California - [GTM Partnerships](https://feeny.ai/job/gtm-partnerships-sparrow-united-states-vxep3xj1s97t) — United States - [Senior Product Designer](https://feeny.ai/job/senior-product-designer-sparrow-united-states-cystg5amx4fr) — United States - [Leave Specialist](https://feeny.ai/job/leave-specialist-sparrow-united-states-6tcrnhkhmc5t) — United States - [Leave Payroll Analyst](https://feeny.ai/job/leave-payroll-analyst-sparrow-united-states-cq45jeej3qkq) — United States - [Director of Consultant Relations](https://feeny.ai/job/director-of-consultant-relations-sparrow-united-states-kpv0qf9qzsmr) — United States - [Consultant Relations Manager - West](https://feeny.ai/job/consultant-relations-manager-west-sparrow-california-fxvxyd88x9pa) — California - [Leave Administrator](https://feeny.ai/job/leave-administrator-sparrow-united-states-829svhrxtajb) — United States - [Account Executive](https://feeny.ai/job/account-executive-sparrow-california-64n6gmjqcw04) — California - [Account Manager](https://feeny.ai/job/account-manager-red-oak-remote-dpqzqa2hxjgg)