---
title: 'Account Manager - Strategic at ElevenLabs'
canonical: 'https://feeny.ai/job/account-manager-strategic-elevenlabs-united-states-7m35tdyt7fdv'
type: 'job'
last_seen: '2026-09-11'
---

# Account Manager - Strategic at ElevenLabs

- **Company:** [ElevenLabs](https://feeny.ai/companies/elevenlabs)
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-01-16
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/elevenlabs/7563e051-8de0-48ac-bcf2-70eaf22e3f8b/application

**Skills:** B2B SaaS, Enterprise Account Management, Strategic Partnerships, AI/ML Products, Product Design, Voice Customization, Conversation Flows, API Integrations, SDKs, Technical Aptitude, Voice AI, Audio AI, Conversational AI, Platform Expansion

> Own the full commercial relationship and customer success for a strategic book of 5-15 enterprise accounts. Drive expansion into new products, renewals, and cross-selling while building executive partnerships and long-term success plans for large, complex organizations.

## Job description

## About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

## How we work

- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.

## What we offer

- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

## About the role

You will own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts - the most complex, high-value organizations in the world, with over 10,000 employees, who are defining what AI-native experiences look, feel, and sound like at massive scale. Your job is to make sure every one of them is getting real value, expanding into new products, and renewing with conviction. This is a high-stakes, high-influence role. You'll go exceptionally deep with a small number of transformational accounts, building the executive partnerships, multi-stakeholder relationships, and long-term success plans that turn ElevenLabs into a strategic platform bet for some of the world's largest companies. If you thrive in complex enterprise environments and know how to drive large commercial outcomes through trust and vision, this role was built for you. On the ground, you'll be in the product with customers - advising on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do. You're the person who connects what's working technically to what's growing commercially and partnering closely with high growth accounts to help them achieve value. Success of the customer and commercial ownership go hand in hand and are at the core of this role. You own NRR across your managed book of business, you drive cross-sell into ElevenLabs' expanding product suite, and you lead renewals end to end. The best AMs at ElevenLabs don't just retain customers, they grow with them.

## Compensation

This role offers a competitive on target earnings (OTE) structure with a split of 70% base and 30% variable. Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross sell. Cross-sell performance counts toward NRR, so strong expansion compounds across both components. Quota is set on managed ARR, giving you clear ownership over a defined book of business. The plan includes accelerators for above target NRR performance and is designed to reward account managers who grow with their customers, not just retain them. Variable compensation is paid on a quarterly basis.

## Requirements

- 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products - with at least 3 to 5 years in a senior or strategic role and a track record of outcomes you personally drove
- You've managed large, complex enterprise accounts and have the NRR and expansion numbers to show for it - not team numbers, yours
- You run full-cycle expansion motions end to end across complex, multi-stakeholder deals - you build the business case, navigate procurement, and close without a handoff
- You've built genuine relationships at the C-suite level - not just had access to them. You know how to align a room full of stakeholders who don't always agree, and you've got the closed deals to prove it
- You don't wait for a QBR to know your accounts are at risk or ready to grow - you're always three moves ahead and you have a system for it
- You can go deep on the product with a developer or engineering team and hold your own without relying on a solutions engineer - strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs is essential

## Preferred

- Experience in the voice AI, audio AI, or conversational AI space
- Experience selling or expanding into multiple products within a platform

Location This role is remote-first, so it can be executed from anywhere in the United States, however the ability to operate in ET, CT, MT, or PT timezones is required. There is a preference for candidates to be based in New York City or San Francisco, with the option to work out of our offices in these cities. #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

## About ElevenLabs

## Company Overview
- **One-liner**: ElevenLabs is an AI research and product company specializing in ultra-realistic voice synthesis, conversational agents, and creative media generation (speech, music, video).
- **Entity Type**: Private – Growth-stage startup
- **Headquarters**: New York, USA (with major hubs in London, UK and Warsaw, Poland)
- **Founded**: 2022
- **Founders**: Piotr Krzysztof Kozak (CEO) and Michał Krzysztof Kozak (CTO)

## Core Business
- **Primary industries**: Artificial Intelligence, Voice AI, Speech Synthesis, Conversational AI, Creative Media Generation (audio, video, music)
- **Target customers**: B2B (enterprises, developers) and B2C (creators, content producers); serves both large enterprises (Disney, Cisco, Salesforce, Nvidia, Meta) and individual users.
- **Mission/purpose**: “To make communication and creation with technology seamless” – building foundational voice models and expanding into transcription, music, image and video generation with safety built‑in.

## Products & Services
- **[ElevenAgents](https://elevenlabs.io)**: Conversational AI agents that talk, type, and take action across phone, chat, email, and WhatsApp. Includes guardrails, workflow orchestration, analytics, and omnichannel deployment. Used for customer experience and enterprise automation.
- **[ElevenCreative](https://elevenlabs.io)**: All‑in‑one creative platform for generating and editing speech, music (Eleven Music), sound effects (SFX), dubbing, images, and video – supporting 70+ languages. Ideal for marketers, podcasters, filmmakers, and audiobook producers.
- **[ElevenAPI](https://elevenlabs.io)**: Developer‑facing APIs providing access to foundational models – Text to Speech (multiple tiers: v3, Turbo v2, Flash v2.5, Multilingual v2), Speech to Text (Scribe v2, Scribe v2 Realtime), Music, Dubbing, and Voice Cloning.
- **Safety & Impact Program**: Free licenses for accessibility and nonprofits; dedicated safety team with multi‑layered safeguards (moderation, accountability, provenance).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: **$500M Annual Recurring Revenue (ARR)** as of May 2026 ([elevenlabs.io/about](https://elevenlabs.io/about)).
- **Notable Investors/Partners**: Backed by BlackRock, NVIDIA, Jamie Foxx, Eva Longoria. Strategic partners include Twilio, Disney, KPN, Telus Digital, Cisco, Epic Games, Revolut, Meta, Bertelsmann, Deutsche Telekom, Deliveroo, Chess.com, Harvey, Salesforce, and the UK Government.
- **Growth Signals**:
  - Crossed $500M ARR and continues rapid growth.
  - Headcount growth of +170.6% year‑over‑year (as per LinkedIn job posting trends).
  - Expanded hubs in New York, London, Warsaw; opening in California adding 173 high‑paying jobs.
  - Strategic partnerships with governments (UK, Poland) and major IP owners (Hasbro, Stan Lee estate).
  - Released multiple new models in 2025–2026 (Scribe v2, Music v2, new agent features).

## Competitive Advantages
- **Proprietary foundational models**: First human‑like voice model, now the most realistic TTS and ASR, trained on licensed data with full commercial use.
- **Multi‑platform reach**: Combines agent, creative, and API products – offering end‑to‑end solutions from voice to video.
- **Ultra‑low latency**: 75ms for conversational use cases; rated #1 TTS by independent benchmarks.
- **Built‑in safety**: Dedicated safety team with enforcement, provenance, and moderation systems – a core differentiator in AI trust.
- **Global distribution**: 30+ countries, 70+ languages, strong enterprise adoption.

## Strategic Focus
- **Expanding beyond voice**: Into music, transcription, video, and image generation – becoming a broad AI media platform.
- **Enterprise and government**: Deepening relationships with public sector (UK, Poland) and large enterprises (Disney, Cisco, Salesforce).
- **Agentic AI**: Scaling ElevenAgents for customer service and automation with strong reliability and compliance guardrails.
- **Safety leadership**: Continually investing in misuse prevention and ethical AI deployment.
- **Geographic growth**: Opening US hub in California, expanding in Australia/NZ, and growing London HQ.

## Why Work Here
- **Culture values**: High ownership, lean teams, rapid experimentation, asynchronous excellence, and “the best idea wins” ethos. Described as “building the best work of their lives” by a team of researchers, engineers, and operators (IOI medalists, ex‑founders).
- **Global & remote‑friendly**: Team spans 30+ countries with hubs in NY, London, and Warsaw; remote‑first with intentional asynchronous communication to minimize meetings.
- **Growth & impact**: Join at a high‑velocity stage – $500M ARR, 170% headcount growth. Employees work alongside AI leaders and shape the future of human‑technology interaction.
- **Perks & offerings**: Competitive compensation, equity, high autonomy, and opportunities to wear many hats. Strong emphasis on continuous growth and learning.
- **Ethical focus**: A chance to work on world‑changing AI with built‑in safety – for those who care about responsible innovation.

## Sources
1. [elevenlabs.io](https://elevenlabs.io/) – Main site (products, partners, models)
2. [elevenlabs.io/careers](https://elevenlabs.io/careers) – Careers page (culture, values, global team)
3. [elevenlabs.io/about](https://elevenlabs.io/about) – About page (ARR, investors, history, impact)
4. [linkedin.com/company/elevenlabsio](https://www.linkedin.com/company/elevenlabsio) – LinkedIn (headcount growth, job postings, employee breakdown)
5. [jobs.ashbyhq.com/elevenlabs](https://jobs.ashbyhq.com/elevenlabs/) – Active job openings (92 positions)

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