---
title: 'Account Manager at Symphony Communication Services'
canonical: 'https://feeny.ai/job/account-manager-symphony-communication-services-london-n4yxpwdw6x1e'
type: 'job'
last_seen: '2026-10-11'
---

# Account Manager at Symphony Communication Services

- **Company:** Symphony Communication Services
- **Location:** London, United Kingdom
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-11
- **Apply:** https://symphony.com/company/apply?gh_jid=8249805

## Job description

## About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.

Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.

## Role Description

Symphony is seeking an experienced, high-performing Account Manager to manage, retain, and expand relationships with key enterprise accounts across global financial institutions. In this role, you will be the trusted advisor to major buy-side, sell-side, and FinTech clients, driving account health, unlocking cross-sell and upsell opportunities, and ensuring long-term platform adoption.

The ideal candidate brings strong commercial acumen, a track record of exceeding quotas within enterprise SaaS or financial tech, and the authority to engage C-suite stakeholders.

Key Responsibilities:

Account Expansion & Commercial Growth

- Identify and execute upsell and cross-sell opportunities within existing enterprise accounts to grow total contract value
- Expand Symphony’s footprint across target business units, desks, and user bases within Tier-1 financial institutions.
- Maintain accurate pipeline hygiene, align account metrics with sales leadership, and forecast quarterly expansion and renewal targets.

Relationship Management & Client Retention

- Build and nurture strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.
- Conduct regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.
- Act as the voice of the customer internally, relaying feedback and market requirements to Product, Support, and Executive teams.

Strategic Market Execution

- Recommend new Symphony applications, automated workflows, and integrations to solve specific enterprise communication and compliance challenges.
- Monitor market trends and competitive dynamics to position Symphony's solutions effectively against competing tools.
- Contribute to the continuous improvement of account management playbooks, onboarding frameworks, and client engagement models.

## Qualifications

- Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS.
- Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base.
- Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures.
- Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals.
- Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration.
- A passion for delivering an exceptional client experience through a value-driven, consultative selling approach.

Compensation:

- Salary range: £ 80,000 - 110,000 base salary per year
- Sales Commission Plan

Benefits and Perks:

- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Local events, team building, and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

## About Symphony Communication Services

## Company Overview
- **One-liner**: Symphony is an AI-powered communication and technology company providing a secure, compliant collaboration platform for global financial markets.
- **Entity Type**: Private (multiple funding rounds, total $511M raised)
- **Headquarters**: New York, United States
- **Founded**: 2014
- **Founders**: Founded by a consortium of Wall Street firms (individual names not publicly disclosed)

## Core Business
- **Primary Industries**: Financial Services, Enterprise Communication, Regulated Markets
- **Target Customers**: B2B – Investment banks, asset managers, hedge funds, wealth managers, and other financial institutions
- **Mission / Purpose**: “Uncompromising data security & trust” – enabling secure, compliant communication and workflow for regulated industries [symphony.com](https://symphony.com/)

## Products & Services
- **[Symphony Messaging](https://symphony.com/)**: Secure enterprise chat and omnichannel messaging (including WhatsApp, SMS, WeChat, LINE, mobile voice), with open APIs, 100+ apps, and 1,500+ bots. SaaS platform.
- **[Cloud9](https://symphony.com/)**: Cloud-native trader voice system – the modern turret phone for front-office professionals in trading and brokerage. Hardware/software (Software-Defined Voice).
- **[Symphony Directory](https://symphony.com/)**: Rich industry-specific profiles for finding and contacting counterparties securely. SaaS.
- **[Symphony Analytics](https://symphony.com/)**: Data-driven insights and market intelligence built on the communication data layer. SaaS.
- **[Compliance-as-a-Service](https://symphony.com/)**: Archiving, surveillance, and regulatory compliance solutions for electronic communications. SaaS.
- **[AI Agent Studio](https://symphony.com/)**: (Announced 2026) Platform for building and deploying secure AI agents and market intelligence bots. SaaS.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: $84.0M (LinkedIn estimate) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Total Funding: $511.0M across 5 rounds (Series A through Series E) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Employees: 346 (as of early 2026, +3.7% YoY) [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Clients: Over 1,000 institutions served, including the largest global asset managers and investment banks by AUM and revenue [symphony.com](https://symphony.com/)
- **Notable Investors / Partners**: [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
  - Mitsubishi UFJ Financial Group, Standard Chartered Bank (led Series E)
  - 14 investors in Series A (including several Wall Street banks)
  - 3 investors in Series D, 14 in Series C
  - *Partners*: Microsoft Teams (direct federation), WhatsApp (direct integration), and other major chat/collaboration platforms.
- **Growth Signals**:
  - +3.7% headcount growth YoY (2025–2026)
  - 11 offices worldwide (New York, London, Singapore, Paris, Tokyo, Sophia Antipolis, Belfast, Stockholm, etc.)
  - Engineering hubs in Sophia Antipolis (France), Belfast (UK), and Stockholm (Sweden)
  - Launched AI Agent Studio at Innovate 2026 conference
  - Recent acquisitions: Cloud9 Technologies (2021), StreetLinx (2021)
  - Awards: WealthTech 100, Tech4Fin, WealthBriefing EU Awards

## Competitive Advantages
- **Purpose-built for financial services**: Deep compliance, archiving, and surveillance capabilities (no consumer-grade chat platform can match regulatory controls).
- **Secure federation**: Uniquely allows connecting Microsoft Teams, WhatsApp, and other channels into one auditable, compliant environment.
- **Cloud9 dominance**: Dominant player in cloud-native trader voice (replacing legacy turret systems) with a large, interconnected user community.
- **Open platform**: Extensive API, bot, and app ecosystem (100+ apps, 1,500 bots) enabling deep workflow integration.
- **Trusted network**: Verified counterparty directory reduces friction in capital markets communication.

## Strategic Focus
- **AI-powered communication**: Expanding AI Agent Studio and market intelligence capabilities while maintaining security and compliance.
- **Compliance-as-a-Service**: Growing the SaaS compliance offering to capture regulatory spending.
- **Embedded collaboration**: Deepening integrations with workflow platforms (e.g., Microsoft Teams) and mobile omnichannel.
- **Global expansion**: Continued presence in North America, Europe, Middle East, and APAC with local experts.
- **Product unification**: Tightening integration between Messaging, Voice, Directory, and Analytics to create a seamless experience.

## Why Work Here
- **Culture**: Described as a “highly talented, innovative workforce” with a “diverse 30+ member leadership team” [symphony.com](https://symphony.com/company/careers/). Employee rating 3.8/5 on LinkedIn (233 reviews), with culture 3.7, work-life 3.7, compensation 3.6, career 3.3 [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
- **Engineering & Innovation**: Three dedicated engineering hubs (Sophia Antipolis, Belfast, Stockholm). Known for organizing annual “Innovate” events and hackathons.
- **Work Policy**: Not explicitly stated, but multiple global offices suggest a hybrid model. Technical roles span on-site and remote (open positions include Security Operations Engineer, SRE, SDET).
- **Perks**: Modern office spaces (new Belfast office with balcony), competitive compensation, and involvement in cutting-edge AI/security projects in the high-stakes finance world.
- **Job Seekers Note**: 15 active job postings (as of mid-2026) with a 66.7% increase in postings YoY. Roles span software engineering, security, support, sales, and management [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)

## Sources
1. [symphony.com](https://symphony.com/)
2. [linkedin.com/company/symphonycomm](https://www.linkedin.com/company/symphonycomm)
3. [globaldata.com](https://www.globaldata.com/company-profile/symphony-communication-services-llc/)

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