---
title: 'Account Manager (Tech Touch/ High Volume) at Loadsmart'
canonical: 'https://feeny.ai/job/account-manager-tech-touch-high-volume-loadsmart-sao-paulo-dj84ttkmh933'
type: 'job'
last_seen: '2026-09-10'
---

# Account Manager (Tech Touch/ High Volume) at Loadsmart

- **Company:** Loadsmart
- **Location:** São Paulo, Brazil
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/loadsmart/14792a35-7cdf-44f5-8362-5f07668e40ee

## Job description

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?

Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!

We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.

With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

Loadsmart is building its Tech Touch account management program, and this person will own it. You'll manage a large portfolio of SaaS accounts across Opendock, CarrierGuide, and ShipperGuide — driving adoption, renewals, and expansion through smart automation, data-driven playbooks, and well-designed self-service experiences. This is a builder role: you'll create the systems, document the processes, and continuously improve the motion that keeps customers successful at scale. If you're motivated by owning outcomes, implementing processes that amplify your impact, and prioritizing customer satisfaction, this role is designed for you. LOCATION: Remote anywhere in Brazil. TEAM: Sales - Account Management

## WHAT YOU GET TO DO:

- Design and launch Loadsmart's Tech Touch Account Management program — including lifecycle workflows, renewal playbooks, health score triggers, and automated outreach sequences

- Own the full post-onboarding customer lifecycle for a high-volume book of business: adoption, health monitoring, retention, and expansion signal identification

- Serve as the primary point of contact for tech touch accounts, delivering value at scale through automation and self-service rather than manual high-touch intervention

- Build and maintain CRM workflows and CS tooling to reduce SLA times and improve operational efficiency

- Proactively identify at-risk accounts and deploy targeted intervention strategies before churn occurs

- Optimize escalation paths so routine issues stay self-service and only complex problems reach specialist teams

- Track and report on core metrics: NRR, churn rate, renewal rate, engagement score, and automation performance

- Partner cross-functionally with Sales, Product, and Marketing on account segmentation, messaging, and growth opportunities

- Continuously iterate on the program based on customer feedback, data signals, and business priorities.

## REQUIRED QUALIFICATIONS:

- 3–5 years of experience in account management, customer success, or a scaled/tech-touch CS role for SaaS products

- Fluent English; clear written and verbal communication

- Demonstrated experience managing a high-volume book of business without relying on 1:1 high-touch engagement

- Strong analytical skills — you can build dashboards, interpret data, and translate it into action

- Proven ability to create SOPs, playbooks, and process documentation from the ground up

- Experience with A/B testing for renewal emails, adoption workflows, or automated outreach sequences

- High technical aptitude with CRM tools; Salesforce experience is a strong plus

- Excellent written and verbal communication — you set clear expectations and build trust at scale

- Customer-first mindset with genuine curiosity about customer goals and outcomes

- Systems thinker who translates big-picture strategy into repeatable, documented process

- Comfortable asking hard questions, navigating organizational complexity on the customer side, and influencing stakeholders without direct authority.

## WORKING AT LOADSMART:

- Competitive base salaries - we believe in rewarding top talent
- Extremely competitive Equity package - become a shareholder in our company!
- Loadie Time Off - PTO and sick days without a limit

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

## About Loadsmart

## Company Overview
- **One-liner**: Loadsmart is a digital freight platform that uses AI-powered agents, transportation management software, and brokerage services to help shippers, carriers, and warehouses move freight more efficiently.
- **Entity Type**: Private (Late‑stage venture‑backed)
- **Headquarters**: Chicago, Illinois, USA
- **Founded**: 2014
- **Founders**: Ricardo Salgado, Felipe Capella

## Core Business
- **Industry**: Transportation, Logistics, Supply Chain & Storage (with a strong AI/software component)
- **Target customers**: B2B – enterprise shippers, carriers, and warehouse operators; small to large businesses in retail, manufacturing, consumer goods, etc.
- **Mission / Purpose**: To become “the nexus of moving freight” by combining technology and human expertise to reduce freight spend and increase service levels [loadsmart.com/about](https://loadsmart.com/about/).

## Products & Services
- **ShipperGuide (AI‑native TMS)**: Cloud‑based transportation management system that plans, procures, executes, and settles freight across all modes. AI agents embedded in the TMS handle tendering, tracking, document collection, auditing, and claims. [loadsmart.com/about](https://loadsmart.com/about/)
- **Opendock (Dock, Gate & Yard Management)**: Digitizes freight entry, movement, and exit at facilities. Carrier self‑service scheduling, gate automation, and yard management across 4,500+ warehouses and 230,000+ carriers. The scheduling agent automatically reschedules when a pickup slips. [loadsmart.com/about](https://loadsmart.com/about/)
- **AI Agents (Logistics Automation)**: Six specialized agents that run repetitive freight tasks end‑to‑end (document collection, tracking, retendering, load audits, claims, scheduling). Claimed to auto‑resolve 80%+ of work, with the remainder escalated to human Freight Experts. [loadsmart.com/about](https://loadsmart.com/about/)
- **Freight Brokerage**: Technology‑enabled brokerage backed by 100,000+ vetted carriers. Execution is governed by the user’s routing guide and carrier preferences. [loadsmart.com/about](https://loadsmart.com/about/)
- **Managed Transportation**: End‑to‑end transportation management as a service, combining the Loadsmart platform with dedicated specialists and forward‑deployed engineers. [loadsmart.com/about](https://loadsmart.com/about/)

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metrics**:
  - *Annual Revenue*: USD 250 M (as of latest fiscal year) [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
  - *Total Funding*: USD 346.4 M (company site) / USD 368.1 M (LinkedIn) – both figures appear in search results; the company site reports $346.4 M. [loadsmart.com/about](https://loadsmart.com/about/)
  - *Headcount*: ~400 employees (LinkedIn reports 392, Built In 495; company site says 400+). [loadsmart.com/careers](https://loadsmart.com/careers/)
  - *Year‑over‑Year Headcount Growth*: +10.2% [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
- **Notable Investors / Partners**: BlackRock, Maersk Growth, Ports America, TFI International, Chromo Invest, Connor Capital, SoftBank Latin America Fund, CSX Corp. [loadsmart.com/about](https://loadsmart.com/about/)
- **Growth Signals**:
  - Acquired Opendock and Kamion in November 2021.
  - Workforce distributed across 25 countries (United States, Brazil, Philippines, Colombia, El Salvador, etc.).
  - Active job postings up 100% year‑over‑year (14 open roles as of search date). [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
  - LinkedIn followers: 34,627 (+12% yearly). [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)

## Competitive Advantages
- **AI‑native platform**: AI agents are embedded in both the TMS and dock/yard system, not bolted on, enabling high automation rates (80%+ of repetitive tasks auto‑resolved).
- **Unified data model**: ShipperGuide, Opendock, and the brokerage service share one data set, eliminating data silos.
- **Large carrier network**: 100,000+ vetted carriers for brokerage; 230,000+ carriers connected through Opendock.
- **Strategic backing**: Investors include global logistics players (Maersk, TFI International, Ports America) and financial heavyweights (BlackRock), providing both capital and industry credibility.
- **Proven revenue base**: $250 M in annual revenue demonstrates market traction with enterprise clients.

## Strategic Focus
- **Expanding AI capabilities**: Continuous development of AI agents to handle more freight tasks and compound auto‑resolution rates.
- **Platform integration**: Driving adoption of the full suite (TMS + dock/yard + brokerage) to create stickiness and cross‑sell opportunities.
- **Global scaling**: Maintaining offices in Chicago, New York, and across Latin America while enabling remote work; hiring across engineering, sales, and AI roles globally.
- **Customer success**: Shifting user role from “operating the system” to “supervising results” through automation. [loadsmart.com/about](https://loadsmart.com/about/)

## Why Work Here
- **Culture**: Described as “the nerds of logistics” – a mix of industry veterans, data scientists, and innovative engineers focused on reinventing freight. Emphasis on collaboration, fun, and celebration of achievements. [loadsmart.com/careers](https://loadsmart.com/careers/)
- **Work model**: Hybrid/remote‑first; headquarters in Chicago (West Jackson) with additional offices in Latin America. Most roles open to remote within the US and select countries (Brazil, Philippines, etc.). [jobs.lever.co/loadsmart](https://jobs.lever.co/loadsmart/)
- **Employee ratings**: 3.7/5 on LinkedIn (322 reviews) – Work‑Life 4.0, Compensation 4.0, Culture 3.6, Career 3.5. [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
- **Growth opportunities**: Rapidly growing (10%+ YoY headcount), recent job posts include senior engineering, AI automation, sales, and director‑level roles.
- **Total rewards**: Formal “Total Rewards” program – details not fully listed but implies competitive compensation and benefits. [loadsmart.com/careers](https://loadsmart.com/careers/)

## Sources
1. [loadsmart.com/about](https://loadsmart.com/about/)
2. [loadsmart.com/careers](https://loadsmart.com/careers/)
3. [jobs.lever.co/loadsmart](https://jobs.lever.co/loadsmart/)
4. [linkedin.com/company/loadsmart](https://linkedin.com/company/loadsmart)
5. [builtin.com/company/loadsmart](https://builtin.com/company/loadsmart)

## Other roles at Loadsmart

- [Enterprise Sales Development Representative](https://feeny.ai/job/enterprise-sales-development-representative-loadsmart-chicago-f0n0fkcv1fxa) — Chicago, IL
- [Senior QA Engineer (Remote-Brazil)](https://feeny.ai/job/senior-qa-engineer-remote-brazil-loadsmart-sao-paulo-5r7c9264p8rz) — São Paulo, Brazil
- [Associate Pricing Analyst](https://feeny.ai/job/associate-pricing-analyst-loadsmart-sao-paulo-ajrpymcs7nat) — São Paulo, Brazil
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-loadsmart-chicago-b0cbc465zwcv) — Chicago, IL
- [Senior Paid Media Manager (Enterprise B2B)](https://feeny.ai/job/senior-paid-media-manager-enterprise-b2b-loadsmart-united-states-jnfbr85fvf9y) — United States
- [Analytics Engineer (Remote - Brazil)](https://feeny.ai/job/analytics-engineer-remote-brazil-loadsmart-florianopolis-cbfcjp0zn9fm) — Florianópolis, Brazil
- [Sales Development Representative- ShipperGuide TMS](https://feeny.ai/job/sales-development-representative-shipperguide-tms-loadsmart-chicago-v0nzxwgef7v0) — Chicago, IL
- [Financial Settlement Representative - LTL](https://feeny.ai/job/financial-settlement-representative-ltl-loadsmart-philippines-nmeyk1xpqxjc) — Philippines
- [Marketing Demand Generation Manager (Brazil)](https://feeny.ai/job/marketing-demand-generation-manager-brazil-loadsmart-sao-paulo-q0jp76jrzvdc) — São Paulo, Brazil
- [Director,  SaaS Sales ShipperGuide](https://feeny.ai/job/director-saas-sales-shipperguide-loadsmart-chicago-e164h0angyvr) — Chicago, IL