---
title: 'Account Manager at Tillo'
canonical: 'https://feeny.ai/job/account-manager-tillo-austin-9g0gkmbbndvc'
type: 'job'
last_seen: '2026-09-14'
---

# Account Manager at Tillo

- **Company:** Tillo
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/tillo/cc462789-ab2a-46cb-8104-ac7df214c152

## Job description

- Who we’re looking for: An Account Manager with strong commercial awareness and a proven ability to partner with customers to grow accounts 🚀
- The challenge: To drive revenue, upsell products and provide key support to our key clients 🌟
- Where you’ll work: We operate a hybrid policy with 3 days per week in our Austin office 🏢

[The Tillo Difference](https://www.tillo.io/the-tillo-difference) We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎

Job Summary The role of Account Manager at Tillo is crucial to our success by providing support to the commercial team as well as our brands and partners as customers. From supporting some of the largest retailers in the US, as well as worldwide, to onboard seamlessly to our API, to supporting customers who are at renewal stage, you will add value and ensure fantastic service.

Day to day this role will

- Own and execute account growth plans across a portfolio of U.S. brand partners, with accountability for revenue and face-value sales growth.
- Building trusted relationships across multiple stakeholders within each partner, from day-to-day contacts through senior decision-makers.
- Leading regular business reviews with key partners, using performance insights to identify growth opportunities and agree on next steps.
- Supporting existing customers and ensuring they always receive the highest level of customer service.
- Upselling additional services that are relevant and of interest to customers.
- Working as a link between our technical teams and customers.
- Providing feedback from customers and ensuring it is picked up internally by the right people.
- Administration and use of various platforms and systems.

## What we’re looking for

- Previous Account Management experience in a B2B role, ideally in a SaaS environment or a desire to work within it.
- Proven track record of account growth and able to build strong working relationships both internally and externally.
- Excellent communication skills and ability to confidently present both virtually and in person.
- Confident with technology, terminology and translating complex ideas.
- Strong negotiation skills, ideally with complex deal structures.
- Analytical mindset with confident data analysis skills.
- Commercially driven - confident working effectively with all stakeholders.
- Flexible and able to multitask.
- Excellent attention to detail, self-motivated, highly organized and process driven

Desirable

- Previous experience working within the Gift Card Industry

## Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Austin, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

- Flexible healthcare plan including, medical, dental and vision
- 20 days PTO per annum (plus an additional day for your birthday 🎂)
- 401(K) - up to 3% match
- Employee Incentive Scheme
- Access to Tillo’s Storefront with discounts & gift card vouchers
- Hybrid Working
- Top spec equipment including laptop, mouse, keyboard, monitor
- Anniversary gifts
- Monthly breakfasts, drinks, snacks and events
- Team Learning & Development budget

## About Tillo

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world’s leading businesses.

Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation.

If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.

## About Tillo

## Company Overview
- **One-liner**: Tillo is a global gift card and rewards platform that enables businesses to deliver digital gift cards, prepaid cards, and incentive programs at scale via a single API.
- **Entity Type**: Private (growth-stage, backed by Tenzing)
- **Headquarters**: Austin, Texas, USA (with additional offices in Brighton & Hove, London, Sydney, and Cape Town)
- **Founded**: 2016
- **Founders**: Alex Preece (CEO & Co-Founder)

## Core Business
- **Primary industry**: Financial Services / Gift Card & Rewards Technology
- **Target customers**: B2B – enterprise businesses, brands, and buyers looking to manage rewards, incentives, and payouts
- **Mission**: “Turning rewards, incentives and gift cards into the currency of connection” [tillo.com/about-us](https://www.tillo.com/about-us)

## Products & Services
- **Tillo API**: A plug-and-go API connecting businesses to 4,000+ gift card brands across 40 countries, enabling deep functionality and full control for scaling programs. [tillo.com](https://www.tillo.com/)
- **Tillo StoreFront**: A white-label solution that lets businesses stand up a branded gift card storefront quickly without complex integrations. [tillo.com](https://www.tillo.com/)
- **ChoicePlus**: A multi-brand gift card that gives end users the flexibility to pick their own reward within a controlled set of brands. [tillo.com](https://www.tillo.com/)
- **PrepaidPass**: Visa and Mastercard® prepaid card solutions for ultimate flexibility in payouts and incentives. [tillo.com](https://www.tillo.com/)
- **Gift Cards**: Access to 4,000+ digital gift card brands across 25 currencies. [tillo.com](https://www.tillo.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Over $4 billion worth of gift cards processed to date; gift card face value sales growing 50% year-on-year [tillo.com/about-us](https://www.tillo.com/about-us)
- **Notable Investors/Partners**: Tenzing (growth investor, partnered in 2025) – described as backing “high-performing, tech-enabled businesses” such as Monzo, Tide, and GoCardless. [tillo.com/about-us](https://www.tillo.com/about-us)
- **Growth Signals**: 
  - Acquisition of Jigsaw Business Solutions in 2024 [tillo.com/about-us](https://www.tillo.com/about-us)
  - Launch of Tillo StoreFront (white-label solution) [tillo.com/about-us](https://www.tillo.com/about-us)
  - Expansion to 40 countries and 25 currencies [tillo.com/about-us](https://www.tillo.com/about-us)
  - 150+ employees (LinkedIn indicates 51–200) [linkedin.com](https://uk.linkedin.com/company/tillo)

## Competitive Advantages
- **The Tillo Difference™**: A proprietary combination of deep API functionality, a massive brand network (4,000+ brands), and white-label storefront capabilities that create a sticky ecosystem for both buyers and brands.
- **Global reach**: Single integration covers 40 countries, 25 currencies, and 4,000+ brands – reducing complexity for multinational clients.
- **Network effects**: As more brands and buyers join, the platform becomes more valuable for all participants.

## Strategic Focus
- **Geographic expansion**: Targeting growth in the US, continental Europe, and beyond [tillo.com/about-us](https://www.tillo.com/about-us)
- **Product development**: Continued investment in the API, StoreFront, and prepaid offerings
- **M&A**: Acquisition strategy to strengthen the platform (e.g., Jigsaw Business Solutions) [tillo.com/about-us](https://www.tillo.com/about-us)
- **Profitable growth**: Positioned for “next phase of profitable growth” with Tenzing’s backing [tillo.com/about-us](https://www.tillo.com/about-us)

## Why Work Here
- **Hybrid work model**: Offices in Brighton & Hove, London, Austin, Sydney, and Cape Town; hybrid working with collaborative spaces and early Friday finishes in summer [tillo.com/careers](https://www.tillo.com/careers)
- **Comprehensive benefits**: Employee incentive scheme (share options), enhanced family leave, health insurance, retail discounts, well-stocked snacks, monthly wellbeing events, and team training budgets [tillo.com/careers](https://www.tillo.com/careers)
- **Tillo Incentive Scheme (TIS)**: A company-wide exit bonus plan linked to the value created during the Tenzing investment chapter – based on tenure, so everyone shares in success [tillo.com/careers](https://www.tillo.com/careers)
- **Culture**: Values-driven (Drive, Brave & Intentional, Surprise & Delight, Collaboration is Key) with strong community involvement (charity events, tree planting with Carma, local vendor support) [tillo.com/careers](https://www.tillo.com/careers)
- **Mental health support**: Mental Health Champions and an inclusive recruitment process (Disability Confident employer) [tillo.com/careers](https://www.tillo.com/careers)
- **Global team**: 150+ employees across four continents, with regular social events, away days, and volunteering opportunities [tillo.com/careers](https://www.tillo.com/careers)

## Sources
1. [tillo.com](https://www.tillo.com/)
2. [tillo.com/about-us](https://www.tillo.com/about-us)
3. [tillo.com/careers](https://www.tillo.com/careers)
4. [linkedin.com](https://uk.linkedin.com/company/tillo)
5. [careers.tillo.io](https://careers.tillo.io/?referred_by=q2eq3)

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