---
title: 'Account Manager at Underscore Marketing'
canonical: 'https://feeny.ai/job/account-manager-underscore-marketing-united-states-4dae7bdw8nws'
type: 'job'
last_seen: '2026-10-13'
---

# Account Manager at Underscore Marketing

- **Company:** Underscore Marketing
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/underscoremarketing/jobs/4429479009

## Job description

Department: Client Services

Role: Account Manager

Location: United States-Remote

Department Overview

Client Services serves as the business leader for the account. The team understands the client's priorities, aligns work to business objectives, identifies growth opportunities, manages executive relationships, and ensures the agency is viewed as a trusted strategic partner. CS leads client conversations, drives decisions, manages escalations, and owns overall account health and revenue growth.

## Role Overview

The Account Manager (AM) is an essential member of the Client Services team, responsible for supporting the smooth daily management of client business and ensuring high‑quality execution of agency deliverables. In this role, the AM works closely with the Account Lead/Director to maintain strategic alignment, uphold account health, and deliver an exceptional client experience.

Operating in tight partnership with Project Management (who oversee operational delivery, timelines, and workflow) the AM helps translate client priorities into clear direction for internal teams and ensures work moves through the agency accurately and efficiently.

As an agency implementer, the AM connects the dots between client needs and internal execution. They manage day‑to‑day account administration, maintain ongoing communication, support the development and delivery of media and marketing materials, and ensure financial and operational details remain on track from start to finish.

## Key Responsibilities

Day-to-Day Client Support & Communication

- Serve as a primary point of contact for routine client needs and questions.
- Support preparation of materials for client-facing meetings
- Partner with PM to communicate client-facing status updates and follow-ups, using PM-owned timelines, project plans, and delivery inputs.
- Ensure client requests and priorities are documented clearly and routed to the right internal partners.
- Maintain consistent follow-up and clear communication to reinforce reliability and transparency

Internal Project Coordination (in Partnership with PM)

- Collaborate with Project Management to maintain accurate scopes, timelines, and deliverables.
- Partner with PM to understand project status, client priorities, and delivery risks, ensuring client communications and follow-ups are accurate and timely.
- Flag risks early and support the Account Lead/Director in issue‑resolution.

Campaign Execution Support

- Support the planning and execution of media and marketing deliverables.
- Review materials (presentations, briefs, reports) for accuracy and client alignment.
- Coordinate cross‑functional input (Strategy, Media Activation, Ad Ops & Data Technology (AdOps), into cohesive deliverables.

Relationship Building

- Develop a strong understanding of client businesses, categories, competitive landscape, and key marketing KPIs.
- Build rapport with day‑to‑day client contacts through responsiveness and reliability.
- Support the Account Lead/Director in preparing materials for more senior‑level discussions.
- Help maintain strong agency–client communication by ensuring transparency and consistent updates.

Quality Assurance & Operational Excellence

- Ensure deliverables reflect the client’s objectives, prior feedback, and brand standards.
- Partner with PM to maintain internal workflow discipline and team alignment.
- Uphold agency processes (SOPs, documentation, versioning, meeting notes, recaps).

Financial Tracking & Administrative Support

- Support client-facing financial administration, including estimate/fee request coordination, scope context, and forecasting inputs, in partnership with PM and Finance.
- Coordinate with PM and Media to monitor pacing, resourcing, and billing checkpoints.
- Support the Account Lead/Director in compiling materials for QBRs or financial reviews.

Insights & Growth Awareness

- Monitor client business trends, competitive activity, and campaign performance.
- Surface observations or potential opportunities to the Account Lead/Director.
- Support drafting POVs or light strategic input when appropriate

What Success Looks Like in This Role

- Clients feel supported and confident in day-to-day account management.
- Client priorities are clearly translated to internal teams with minimal confusion.
- Financials and scopes are well tracked, with risks surfaced early.
- Work flows smoothly between Client Services and Project Management.
- The AM is seen as dependable, proactive, and steadily growing in strategic contribution.

Education & Qualifications

- Bachelor's degree from a four-year college or university, degree or concentration in marketing, communications, business, or advertising preferred; or equivalent combination of education and experience.
- 2–3 years of experience in a digital advertising, media, or marketing environment.
- Experience managing day-to-day client communications and project workflows.
- Strong organizational and coordination skills; comfortable juggling multiple workstreams.
- Foundational understanding of scopes, budgets, and financial tracking.
- Clear, professional communicator (written and verbal).
- Collaborative mindset with the ability to work effectively across disciplines.

Interested? Apply by submitting your resume and a brief note outlining your healthcare or media experience.

Underscore Marketing is a woman-owned, independent agency specializing in life sciences. Since 2002, we've helped clients gain a competitive edge through bold, data-driven promotional strategies that deliver measurable results.

Our team comprises media, strategy, and omnichannel analytics experts who thrive on collaboration, innovation, and results. When you join Underscore, you become part of a dynamic environment where your ideas matter, your growth is supported, and your work helps elevate brands in a competitive healthcare landscape.

If you're passionate about making a difference and want to be part of a team that values integrity, creativity, and results, if that sounds like you, we invite you to share.

## Equal Employment Opportunity Statement

Underscore is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome candidates from all backgrounds to apply.

## About Underscore Marketing

## Company Overview
- **One-liner**: Underscore Marketing provides purpose-driven promotional strategies for life sciences brands, combining results-focused marketing expertise, decades of industry experience, and revolutionary omnichannel analytics to drive measurable value.
- **Entity Type**: Private (Bootstrapped, women-owned)
- **Headquarters**: New York, New York, United States
- **Founded**: 2002
- **Founders**: Not publicly disclosed (CEO Lauren Boyer has led the agency since 2007)

## Core Business
- **Primary industries**: Advertising Services, Life Sciences Marketing, Healthcare Marketing
- **Target customers**: B2B, mid-sized life sciences clients, particularly in rare disease, immunology, oncology, neurology, cardiology, and other therapeutic areas
- **Mission**: "To use our powers for the greater good by empowering our clients to focus on building thriving brands that move more people's lives forward with hope for a brighter future." [underscoremarketing.com](https://underscoremarketing.com/our-story/)

## Products & Services
- **PINNACLE Planning Suite**: A proprietary platform that combines advanced analytics, artificial intelligence (AI), and machine learning (ML) with deep pharmaceutical marketing expertise to optimize promotional investments, budget allocation, and strategic decision-making. [underscoremarketing.com](https://underscoremarketing.com/)
- **Omnichannel Analytics & Media Strategy**: Full-service media planning, audience targeting, measurement framework development, and cross-channel integration tailored to life sciences compliance and regulatory requirements.
- **Brand Activation & Patient/Provider Engagement**: Strategic services covering pre-launch payor promotion, HCP launch engagement, and patient activation and conversion.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue of **$8.0 million** (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/underscore-marketing-llc)
- **Notable Investors/Partners**: None (bootstrapped). Client partners span top life sciences brands in rare disease, immunology, and oncology.
- **Growth Signals**: 69 employees across 6 countries (US, Poland, Venezuela, Mexico, UK, Brazil); recognized by Inc. 500, KPMG, Pharma360, and MM&M for innovation and results. CEO Lauren Boyer is an Inc. Magazine top 50 female entrepreneur and MM+M Woman of Distinction. [underscoremarketing.com](https://underscoremarketing.com/our-story/)

## Competitive Advantages
- **Deep life sciences specialization**: Decades of experience navigating FDA regulations, medical/legal review, and complex stakeholder journeys.
- **Proprietary AI/ML analytics**: PINNACLE Planning Suite offers evidence-based budget optimization not commonly found in boutique agencies.
- **Nimble, independent structure**: Privately held and women-owned, allowing flexible, personalized client service without public-company pressures.
- **High employee satisfaction**: 4.3/5 rating on LinkedIn (49 reviews) with strong scores for compensation (4.1) and career development (4.0). [linkedin.com](https://www.linkedin.com/company/underscore-marketing-llc)

## Strategic Focus
- **Aggressive growth under CEO Lauren Boyer**, centered on expanding omnichannel analytics capabilities and data-driven strategy for mid-sized life sciences clients.
- Continued investment in PINNACLE Planning Suite and AI/ML tools to differentiate from larger holding company agencies.
- Building a diverse, international team with a culture of innovation and continuous learning.

## Why Work Here
- **Remote-first culture**: All current US job openings are listed as remote (e.g., Manager Enterprise IT Operations, Paid Search Specialist, Director Strategy). [greenhouse.io](https://job-boards.greenhouse.io/underscoremarketing/jobs/4249610009)
- **Benefits**: Unlimited PTO, 401k match, monthly home office stipend, comprehensive health/dental/vision, FSA/HSA options, biannual in-person team gatherings, tenure rewards (bonuses, charity donations, travel experiences). [underscoremarketing.com](https://underscoremarketing.com/careers/)
- **Culture**: Small agency environment where employees can make a real impact; open access to leadership; recognized for work-life balance (3.7) and career growth (4.0) on LinkedIn reviews.
- **International team**: Opportunities to collaborate with colleagues across the US, Poland, UK, and Latin America.

## Sources
1. [underscoremarketing.com – Home](https://underscoremarketing.com/)
2. [underscoremarketing.com – Our Story](https://underscoremarketing.com/our-story/)
3. [underscoremarketing.com – Careers](https://underscoremarketing.com/careers/)
4. [linkedin.com – Underscore Marketing Company Page](https://www.linkedin.com/company/underscore-marketing-llc)
5. [greenhouse.io – Jobs at Underscore Marketing](https://job-boards.greenhouse.io/underscoremarketing/jobs/4249610009)

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