---
title: 'Account Manager at VML'
canonical: 'https://feeny.ai/job/account-manager-vml-london-5q6hpgq4qtxj'
type: 'job'
last_seen: '2026-10-30'
---

# Account Manager at VML

- **Company:** VML
- **Location:** London, United Kingdom
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.vml.com/careers/job/8908501002?gh_jid=8908501002

## Job description

## Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit [www.vml.com](http://www.vml.com/)and follow along on  [LinkedIn](https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=) #WeAreVML.

Within VML, our specialist commerce experience practice is dedicated to creating the world’s leading retail and brand touchpoints. We combine strategy, creative craft, and physical-to-digital innovation to turn moments of shopper engagement into moments of conversion.

From shopper marketing, category transformation, and multi-market retail toolkits to display design, CX strategy, and full-format store environments, we deliver end-to-end commerce solutions for some of the world's leading brands and retailers. Backed by the scale of WPP, we offer a dynamic, high-craft environment united by relentless curiosity and a shared passion for transformative retail experiences.

Who We’re Looking For:

We are looking for a proactive, commercially astute, and collaborative Account Manager to join our Client Partnerships team in London.

In this role, you will lead the day-to-day management and delivery of client work across shopper marketing and retail experience projects. You will serve as the operational heartbeat connecting Strategy, Creative, 2D/3D Design, Production, and Operations—steering briefs from inception through to flawless in-store/on-shelf execution, ensuring creative excellence, operational efficiency, and commercial profitability.

The ideal candidate thrives in a fast-paced agency setting, brings a practical understanding of retail, shopper marketing, or FMCG landscapes, and possesses the confidence to manage complex client dynamics and multi-stakeholder workflows.

What You’ll Be Doing:

- Client Partnership: Manage and nurture day-to-day client relationships, leading regular status catch-ups, responding with speed and strategic clarity, and proactively identifying opportunities to add value.
- End-to-End Delivery: Own and steer projects from inception to execution—managing project scopes, critical paths, milestone reviews, resource scheduling, and timely approvals across 2D/3D retail and shopper deliverables.
- Briefing & Creative Collaboration: Translate client business and commercial needs into sharp, inspiring internal briefs; collaborate closely with Strategy, Creative, 2D/3D Design, and Production to uphold high standards of craft and feasibility.
- Commercial Management: Manage account finances, including drafting accurate scopes of work (SOWs), cost estimates, purchase orders, client billing, budget tracking, and ensuring project profitability.
- Quality & Governance: Review all deliverables thoroughly against client briefs, retail guidelines, and production feasibility before work leaves the building.
- Risk Mitigation: Proactively anticipate project roadblocks, timeline slips, or scope creep; negotiate solutions collaboratively with internal teams and clients.
- Presentations & Reviews: Prepare and co-lead client presentations, strategic workshops, and post-campaign analysis/wash-ups.
- Commercial & Industry Insight: Develop deep expertise in your clients’ business, categories, competitive landscape, and key retail channels (grocery, high street, travel retail, and digital commerce).
- Team Mentorship: Guide, mentor, and delegate effectively to Account Executives and junior team members, fostering a supportive, high-performing team culture.

## Qualifications & Experience

- Experience: 2–4+ years of account handling experience within a shopper marketing, retail design, creative, or integrated communications agency.
- Sector Knowledge: Practical familiarity with commerce, retail toolkits, FMCG, shopper marketing, POS/display design, or physical-to-digital retail activations is highly advantageous.
- Client Leadership: Proven experience independently managing client communications and leading cross-functional agency teams through complex deliverables.
- Commercial Acumen: Strong track record managing project finances, tracking budgets, generating estimates, and overseeing scope.
- Communication & Influence: Outstanding written, verbal, and presentation skills, with the ability to articulate creative and strategic work compellingly.
- Problem-Solving & Agility: Solutions-oriented mindset with high emotional intelligence, sound judgment under pressure, and the resilience to navigate changing priorities.
- Tools & Systems: Proficiency in Microsoft Office (PowerPoint, Excel, Word); practical experience with project and workflow management tools (e.g., Asana, Monday.com, Smartsheet).
- Location: Ability to work from our London office three days per week under our hybrid working policy.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our [Recruitment Privacy Policy](https://www.vml.com/recruitment-privacy-policy). California residents should read our [California Recruitment Privacy Notice](https://www.vml.com/california-recruitment-privacy-notice). This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

## About VML

## Company Overview
- **One-liner**: VML is a global creative company that helps brands drive growth by seamlessly connecting Brand Experience, Customer Experience, and Commerce through a human-first, tech-enabled approach.
- **Entity Type**: Public (subsidiary of WPP, LSE: WPP)
- **Headquarters**: New York, United States
- **Founded**: 2024 (formed from the merger of VMLY&R and Wunderman Thompson, with legacy agencies dating back to 1864)
- **Founders**: Not applicable – the company was formed by merging two WPP agencies; Global CEO is Jon Cook

## Core Business
- **Primary industry/industries**: Advertising services, marketing, digital transformation, brand consulting
- **Target customers**: B2B – large enterprise brands across sectors (consumer goods, healthcare, technology, retail, etc.)
- **Mission or purpose statement**: “Create connected brands that become a part of people’s lives and drive growth for client partners” – guided by a “Human First” creative philosophy.

## Products & Services
- **Brand Experience (BX)**: Compelling brand worlds and creative platforms that build emotional connections from the first touchpoint.
- **Customer Experience (CX)**: Intelligent digital platforms, loyalty programs, and data-driven customer journeys that deepen relationships.
- **Commerce**: Seamless, innovative commerce solutions that convert interest into action.
- **Technology Transformation**: Digital infrastructure, platform engineering, and AI-powered marketing via WPP Open.
- **Health**: Specialized healthcare marketing and communications (VML Health).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for VML (parent WPP’s market cap is ~£8B as of mid-2025). 
- **Key Metric**: 26,000+ employees across 150+ offices globally (vml.com); some sources report 34,000+ on LinkedIn.
- **Notable Investors/Partners**: Parent company WPP; key clients include blue-chip global brands (not publicly listed).
- **Growth Signals**: 
  - Formed in 2024 from two major WPP agencies, consolidating over 300 years of combined expertise.
  - 373 active job postings (LinkedIn, as of mid-2026) with +80.2% quarterly growth in postings.
  - Named No. 3 on an unspecified industry ranking (vml.com/expertise).
  - VML Foundation has contributed over $3.2 million to charitable causes.

## Competitive Advantages
- **Human First approach**: A creative philosophy that prioritizes deep understanding of human needs, making campaigns more resonant and effective.
- **Connected capabilities**: Unlike pure creative or tech firms, VML integrates BX, CX, and Commerce into a single, unified offering.
- **Scale and heritage**: 26,000 people in 50+ markets, with legacy from J. Walter Thompson, Y&R, Wunderman, and VML.
- **WPP Open**: Access to WPP’s AI-powered marketing operating system for intelligent, measurable, and scalable solutions.
- **Inclusion Experience**: A dedicated consultancy helping clients design inclusive experiences for people with disabilities.

## Strategic Focus
- Deepening the integration of creativity and technology to deliver “connected brands.”
- Expanding AI-driven marketing and personalization through WPP Open.
- Growing the Health practice and Commerce capabilities.
- Investing in talent development and culture (e.g., Emerge Internship Program, Catalyst Academy, All Win Program).
- Continuing to build a diverse, inclusive workforce and culture of belonging.

## Why Work Here
- **Culture**: Emphasizes “Human First” internally – belonging, continuous learning, and authentic personal branding. The Culture & Belonging team actively fosters understanding and empathy.
- **Career Development**: Bespoke platforms for career mapping, feedback coaching, and skills building. Programs like Catalyst Academy (12-month global program) and Emerge US Internship (10-week) provide structured growth.
- **Work Environment**: Hybrid and office-based roles; 150+ offices worldwide offer global mobility. The Detroit Experience Studio and All Win Program show community engagement.
- **Perks & Benefits**: VML Foundation (employee-led giving), wellness resources, and a focus on mental and physical health.
- **Engineering Culture**: For tech roles, exposure to large-scale digital transformation projects, WPP Open AI platform, and modern data/tech stacks.

## Sources
1. [vml.com/careers](https://www.vml.com/careers) – Careers page with culture, programs, and values.
2. [vml.com/about-us](https://www.vml.com/about-us) – About page with company overview, leadership, and history.
3. [vml.com/expertise](https://www.vml.com/expertise) – Description of core services and capabilities.
4. [linkedin.com/company/vml](https://www.linkedin.com/company/vml) – LinkedIn company page with employee count, job postings, and recent departures.

## Other roles at VML

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