--- title: 'Account Manager, Workshop at Partly' canonical: 'https://feeny.ai/job/account-manager-workshop-partly-auckland-frwzd816vaqv' type: 'job' last_seen: '2026-10-13' --- # Account Manager, Workshop at Partly - **Company:** Partly - **Location:** Auckland - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-13 - **Apply:** https://jobs.ashbyhq.com/partly.com/cb3deb95-a120-4cbe-a72c-cc4b5fd2598d ## Job description Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. 🚀 Our Story Partly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market. Our model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API. Founded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: [Why Partly exists](https://www.partly.com/nz/careers/videos/why-partly-exists) and [AI at Partly](https://www.partly.com/nz/careers/videos/ai-at-partly). 🖍️ This role As Partly's Account Manager, Workshop, you'll own the post-signature relationship with mechanical and service workshops on PartlyRepair. You'll take the handoff from Sales, drive each workshop to become a weekly-active customer, keep them there, spot expansion moments, and represent them internally. Workshops are the front line of our service and mechanical segment: independent shops running everything from routine servicing to complex diagnostic and repair work. Your job is to make sure Partly earns its place in how they run their day, and that they get real, measurable value from it. This is a hands-on operator role, not a relationship-only seat. You'll live in the data, resolve issues to ground, feed structured feedback to Product and Engineering, and build the playbook that lets us scale workshop success as the network grows. Why join now: Partly closed a $50M Series B led by DST Global and is scaling fast across New Zealand, the UK and the US, in a $1.9 trillion industry that modern software has barely touched. You'd be early, close to the founders, and given real ownership from day one. 💻 What will you do - Own the workshop relationship. Take the handoff from Sales and drive newly signed workshops to weekly active: onboarded, trained, and using Partly as part of their daily workflow. Be the person owners, service managers and parts buyers call when something's up. - Drive adoption, retention and expansion. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant workshops before they slip. Find expansion moments (more users, sites or higher-value propositions) and build the playbook for them. - Resolve issues to ground. Own workshop issues from first report through root cause, fix and follow-up, working with Support, Product and Engineering rather than passing tickets on. - Be the voice of the workshop. Turn workshop needs and feedback into a clear point of view for Product, Engineering and the commercial team, so we ship the right things in the right order. - Lead with data. Track workshop health, weekly active use, key feature usage and expansion signals across your book, and act on what you see. 🥷 Your skills - Customer success or account management experience. You've owned post-sale relationships, adoption or retention at a scaling business, ideally B2B. People trust you quickly. - Hands-on operator. You pull the data yourself, live in the CRM and dashboards, run the account review, and fix the issue rather than passing it on. - Strong communicator. Credible with a workshop owner on site, an engineer in Slack and a senior leader in a review. - Ownership mindset. Proactive, decisive and comfortable working with autonomy in a fast-moving business. - Process and systems instinct. You spot the manual, repetitive thing and turn it into a repeatable process. - (Preferred) Automotive or workshop context. Knowing how mechanical and service workshops run (parts procurement, service workflows, workshop economics) will help you land fast, but sharp generalists are welcome. - (Bonus) Experience with marketplace, infrastructure or B2B SaaS products where the technical side matters to the customer experience. Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional. Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional. 🎁 Benefits - Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.) - Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need! - Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back). - Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away. - Getting Here Is On Us - If you commute to a Partly office or coworking space (atleast 4 days a week), choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about! - Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work. - Time Off - you can use your annual leave and sick leave from day one, no waiting to accrue it first. And if you ever go into a negative balance, that's fine too, we trust you to manage your own time off - We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team. - Giving - We support charitable giving and will top up your donation by 33% for charities on the GiveWell list - Equity - You'll receive share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, true ownership in Partly from day one. Your strike price is a flat $0.01 per share, and you have up to 10 years to exercise. 🛬 Relocation If you're relocating to Partly HQ, whether from overseas or within the country, we offer a generous relocation allowance to help support your move. ## About Partly ## Company Overview - **One-liner**: Partly builds AI-powered infrastructure to connect the global auto parts supply chain, making it easier to find, order, and manage vehicle parts. - **Entity Type**: Private (Series B) - **Headquarters**: Christchurch, New Zealand (with offices in London, UK and San Francisco, US) - **Founded**: 2020 - **Founders**: Levi Fawcett (CEO) ## Core Business - **Primary industry**: Automotive technology / AI infrastructure for vehicle repair and parts supply chain - **Target customers**: B2B — enterprises, multi-site operators, OEMs, and repair shops in the collision and mechanical repair industry - **Mission**: "Connect the world's parts" and build "a future where anyone can fix anything" ## Products & Services - **Interpreter**: An AI-powered platform that automates parts ordering and validation. It creates estimates from images and voice, builds optimal order baskets from multiple channels, validates orders automatically, and finds AP leakage. It removes guesswork and repetitive tasks from the repair workflow. - **Network**: A digital infrastructure layer connecting parts suppliers, distributors, and repairers to streamline communication and transactions across the supply chain. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$76.89M** (latest: $53.29M Series B raised ~June 2026) - **Notable Investors**: Octopus Ventures, Blackbird Ventures, Square Peg, I2BF, Ten13, Shasta Ventures, Icehouse Ventures, plus angel investors including Peter Beck (Rocket Lab), Dylan Field (Figma), Akshay Kothari (Notion), and Randy Reddig (Square) - **Growth Signals**: Headcount has grown 50% year-over-year to ~125 employees. Active job postings surged 200% year-over-year (42 open roles). Expanding aggressively in the US and UK markets. Already described as "NZ’s fastest-growing startup." ## Competitive Advantages - **First-mover in AI for auto parts**: Building the first foundational AI model purpose-built for the auto parts industry, giving them a data moat. - **Deep industry + tech crossover**: Team includes veterans from Rocket Lab, Microsoft, F1, Apple, and Intel, combined with auto industry expertise. - **Independent and neutral**: Not owned by any automotive body, allowing them to connect the entire fragmented supply chain without bias. - **Strong investor backing**: High-profile, founder-friendly investors and angel backing from iconic tech founders. ## Strategic Focus - **Scaling the AI model**: Continuing to train and improve the foundational AI model for parts identification, estimation, and validation. - **Geographic expansion**: Deepening presence in the US and UK markets (hiring Sales and GTM leaders in both regions). - **Building the network effect**: Growing the number of suppliers and repairers on the platform to increase data liquidity and value for all participants. - **Product development**: Hiring heavily for product and engineering roles to build out the Interpreter and Network platforms. ## Why Work Here - **Culture & Values**: Office-first, remote-second hybrid model. Values include "Buyer Obsession," "No. 8 Wire Mentality" (kiwi ingenuity), "Think 10X," "Bias for Action," "Earn Trust," and "Reason from First Principles." High transparency with weekly CEO updates and all-hands. - **Work Environment**: Long-form writing culture (meetings start with silent reading of a doc). Direct, immediate feedback culture. High bar for hiring — "every new hire is held to a higher bar than the last." - **Locations**: Hubs in Christchurch (engineering HQ), Auckland, London (global HQ), and San Francisco. Remote work is possible but the company is "office first, remote second." - **Growth Opportunity**: High-growth startup (50% headcount growth YoY) with massive market opportunity. Direct customer exposure for all roles. Internships available. - **Visa Support**: Accredited Employer Visa available for New Zealand roles. - **Engineering Culture**: Strong engineering pedigree (Rocket Lab, F1, Microsoft, Apple). Emphasis on first principles thinking and solving hard technical problems. ## Sources 1. [partly.com](https://www.partly.com/) 2. [partly.com/about](https://www.partly.com/about) 3. [partly.com/careers](https://www.partly.com/careers/careers-at-partly) 4. [linkedin.com/company/partly](https://www.linkedin.com/company/partly) 5. [cbinsights.com/company/partly](https://www.cbinsights.com/company/partly) ## Other roles at Partly - [Network Supply Manager](https://feeny.ai/job/network-supply-manager-partly-christchurch-n9nt2shmwkm7) — Christchurch - [Head of US Expansion & Business Development](https://feeny.ai/job/head-of-us-expansion-business-development-partly-austin-6xaz9hjt0cps) — Austin, TX - [Customer Success Manager, NZ](https://feeny.ai/job/customer-success-manager-nz-partly-auckland-7eb6trrwr1rc) — Auckland - [Account Manager, Collision](https://feeny.ai/job/account-manager-collision-partly-christchurch-cvj98kda3208) — Christchurch - [Enterprise Account Manager, UK](https://feeny.ai/job/enterprise-account-manager-uk-partly-london-9kkzqcd0t0d7) — London, United Kingdom - [Senior Product Designer - AI Products](https://feeny.ai/job/senior-product-designer-ai-products-partly-auckland-8s8rk8ytqw48) — Auckland - [Solutions Engineer Intern, US](https://feeny.ai/job/solutions-engineer-intern-us-partly-austin-vb250rk1rbkb) — Austin, TX - [Founding Enterprise Sales Executive (0-1)](https://feeny.ai/job/founding-enterprise-sales-executive-0-1-partly-austin-6ydkaes2zw1d) — Austin, TX - [Solutions Engineer, Expansion UK](https://feeny.ai/job/solutions-engineer-expansion-uk-partly-london-kjvgmafswrw6) — London, United Kingdom - [Operations Associate - Graduate Internship](https://feeny.ai/job/operations-associate-graduate-internship-partly-london-7qggxsvv7rfp) — London, United Kingdom