---
title: 'Account Operations Specialist (Central Region) at Adaptive Biotechnologies'
canonical: 'https://feeny.ai/job/account-operations-specialist-central-region-adaptive-biotechnologies-remote-xvf1yp1kjg9s'
type: 'job'
last_seen: '2026-09-09'
---

# Account Operations Specialist (Central Region) at Adaptive Biotechnologies

- **Company:** Adaptive Biotechnologies
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.adaptivebiotech.com/career-listings/listing?gh_jid=8731569002

## Job description

At Adaptive, we’re Powering the Age of Immune Medicine.  Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It’s time for your next chapter. Discover your story with Adaptive.

Position Overview

As an Account Operations Specialist, you will be supporting the company’s clinical product clonoSEQ.  In this customer support role, you will partner with Adaptive Biotechnologies Account Operations Leads, Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience.

This position will be supporting the Central Region and will be expected to support Central working hours.

## Key Responsibilities and Essential Functions

- Support sales region to ensure timely access to clonoSEQ ordering for providers and care teams
- Manage provider onboarding process for expedited ordering and customers who have clonoSEQ integrated in their EMR
- Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution.
- Collaborate with Account Operations Leads to manage internal process for addressing institution-specific onboarding requirements.
- Ensure accurate and timely reporting of information related to new prospects.
- Serve as customer liaison for priority internal initiatives requiring customer engagement.
- Educate customers on new support offerings to maximize brand performance.
- Manage clonoSEQ collection kit inventory in your two regions
- Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team.
- Serve as a point of customer escalation engagement
- Contribute to a culture of success and ongoing business and goal achievement.
- Support patient pull through efforts with timely customer follow-up and reporting
- All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

- Bachelor’s degree + 2 years of related experience
- 1-2 years prior Client Services or Customer Training/Support experience is strongly preferred.
- Proactive approach to work; strong personal drive and desire for feedback.
- Strong customer and patient focus with a clear understanding of HIPAA requirements.
- Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills.
- Effective project collaborator able to work autonomously to advance the team toward agreed-upon goals.
- Strong interpersonal and organizational skills with excellent listening, oral and written communication skills.

#LI-Remote

## Compensation

Hourly Rate: $30.53 - $45.81

Possible “other compensation” elements to include:

- equity grant
- bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.

Interested in this position, but don’t meet all the requirements?  Adaptive is committed to building diverse, equitable, and inclusive teams across our organization.  Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive's [benefits at-a-glance](https://www.adaptivebiotech.com/benefits-at-a-glance).

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the [“Know Your Rights: Workplace Discrimination is Illegal” Poster](https://www.eeoc.gov/poster) for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail [accommodations@adaptivebiotech.com](https://www.adaptivebiotech.com/discoveryourstory/accommodations@adaptivebiotech.com). This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

## About Adaptive Biotechnologies

## Company Overview
- **One-liner**: Adaptive Biotechnologies translates the genetic language of the adaptive immune system into clinical diagnostics and therapeutics by sequencing T‑cell and B‑cell receptors at scale.
- **Entity Type**: Public (Nasdaq: ADPT)
- **Headquarters**: Seattle, Washington, USA (with additional offices in Bothell, WA; South San Francisco, CA; and New York, NY)
- **Founded**: 2009
- **Founders**: Chad Robins (CEO, Chairman) and Harlan Robins, PhD (CSO)

## Core Business
- **Primary industry**: Biotechnology / Immune‑driven diagnostics and drug discovery
- **Target customers**: Biopharma companies (for clinical trials and drug development), clinicians (for MRD testing), and academic researchers
- **Mission**: “Translate the genetic language of the adaptive immune system into clinical products to diagnose and treat disease.” [adaptivebiotech.com/our-story](https://www.adaptivebiotech.com/our-story/)

## Products & Services
- **Immune Medicine Platform** – A high‑throughput, AI‑enabled deep‑sequencing service for T‑cell and B‑cell receptors. It covers the full R&D pipeline from preclinical target discovery through Phase 3 clinical trials, including repertoire annotation, guided data analysis, and a data portal (Connector/Visualizer). [adaptivebiotech.com/our-platform](https://www.adaptivebiotech.com/our-platform/)
- **Measurable Residual Disease (MRD) Testing** – Highly sensitive NGS‑based assessment of MRD for use in clinical practice and drug trials, particularly in hematologic cancers. [adaptivebiotech.com](https://www.adaptivebiotech.com/)
- **Target Discovery in Autoimmunity** – Identification of autoreactive TCRs and their antigens in conditions such as spondyloarthritis, type 1 diabetes, and multiple sclerosis. [adaptivebiotech.com/our-platform](https://www.adaptivebiotech.com/our-platform/)
- **TCR‑antigen Data Licensing** – Large‑scale, curated datasets mapping TCRs to thousands of disease antigens, offered under licensing agreements (e.g., with Pfizer). [adaptivebiotech.com/our-platform](https://www.adaptivebiotech.com/our-platform/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed in search results (publicly traded; market cap fluctuates)
- **Key Metric**: Annual revenue not explicitly stated in provided sources; the company is publicly held and reports quarterly financials
- **Notable Investors / Partners**:
  - **Pfizer** – Two immune receptor licensing agreements announced. [adaptivebiotech.com/our-platform](https://www.adaptivebiotech.com/our-platform/)
  - Over 150 peer‑reviewed publications and 1,000+ individual repertoires sequenced using the platform. [adaptivebiotech.com/our-platform](https://www.adaptivebiotech.com/our-platform/)
- **Growth Signals**:
  - 300K+ individual immune repertoires sequenced to date.
  - 260+ clinical trials supported.
  - 15+ years of deep domain expertise in immunosequencing.
  - CLIA‑certified, CAP‑accredited laboratory at corporate headquarters. [adaptivebiotech.com/career-listings](https://www.adaptivebiotech.com/career-listings/)

## Competitive Advantages
- **Proprietary Immune Medicine Platform** – Combines high‑throughput TCR/BCR sequencing with AI‑powered antigen mapping, creating one of the largest curated TCR‑antigen databases.
- **Patent‑Protected Technologies** – 5+ patent families covering key aspects of immune repertoire analysis.
- **Clinical‑Grade Operations** – CLIA‑certified lab and regulatory expertise allow the platform to be used both in clinical diagnostics and as a companion diagnostic.
- **Published Track Record** – The most published immune medicine platform in the world (150+ peer‑reviewed papers), providing credibility with biopharma partners.

## Strategic Focus
- **Advancing Immune‑Driven Medicine** – The company is focused on deploying its platform at “speed and scale” to launch universal diagnostics and expand therapeutic target discovery.
- **Expanding Partnerships** – Recent licensing agreements with Pfizer signal a strategy to monetize proprietary data and co‑develop therapies.
- **Autoimmunity & Infectious Disease** – Beyond oncology, the platform is being applied to autoimmune conditions (e.g., type 1 diabetes, multiple sclerosis) and infectious disease research.

## Why Work Here
- **Culture & Values**: Core values include “Innovate Fearlessly,” “Work Together,” “Follow True North,” “Debate Openly,” “Have Fun,” and “Make it Happen.” Employee Resource Groups (ERGs) such as Adaptive Pride, Asian Pacific @ Adaptive, Black Adapter Network, Women @ Adaptive, and Veterans & Military foster an inclusive environment. [adaptivebiotech.com/career-listings](https://www.adaptivebiotech.com/career-listings/)
- **Benefits**:
  - **Healthcare**: 90‑100% of employee monthly premiums covered for medical, dental, and vision.
  - **Financial**: 401(k) with match (traditional & Roth), company‑paid short‑/long‑term disability, life and AD&D insurance.
  - **Time Off**: 12 company‑paid holidays, sick leave, generous PTO.
  - **Parental Leave**: 6 weeks paid parental leave for new parents (in addition to short‑term disability).
  - **Commuter**: ORCA card for Seattle staff; commuter programs for SSF and NY offices.
  - **Mental Wellness**: Counseling sessions, legal/financial consultation for employees and immediate family. [adaptivebiotech.com/career-listings](https://www.adaptivebiotech.com/career-listings/)
- **Work Environment**: Hybrid/office policy not explicitly stated, but multiple physical locations (Seattle HQ, Bothell, South San Francisco, NY) suggest a mix of on‑site and remote possibilities. The Seattle HQ has received two TOBY awards for building excellence.
- **Mission‑Driven Work**: Employees (“Adapters”) are drawn by the opportunity to “advance science and enable a new dimension of healthcare.” The company actively warns of fraudulent employment offers and directs applicants to its official Greenhouse portal.

## Sources
1. [adaptivebiotech.com – Homepage](https://www.adaptivebiotech.com/)
2. [adaptivebiotech.com – Career Listings & Benefits](https://www.adaptivebiotech.com/career-listings/)
3. [adaptivebiotech.com – Immune Medicine Platform](https://www.adaptivebiotech.com/our-platform/)
4. [adaptivebiotech.com – Who We Are / Leadership](https://www.adaptivebiotech.com/who-we-are/)
5. [adaptivebiotech.com – Our Story](https://www.adaptivebiotech.com/our-story/)

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