--- title: 'Account Protection Specialist at Brex' canonical: 'https://feeny.ai/job/account-protection-specialist-brex-vancouver-british-columbia-8zenx2d9zwtm' type: 'job' last_seen: '2026-09-11' --- # Account Protection Specialist at Brex - **Company:** Brex - **Location:** Vancouver British Columbia, Canada - **Work type:** remote - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-11 - **Apply:** https://www.brex.com/careers/8795500002?gh_jid=8795500002 ## Job description ## Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Account Protection at Brex Our priority is to keep customers happy and their businesses protected while communicating vital information to internal teams. We help manage Brex’s risk exposures, partnering cross-functionally with Risk and Credit teams, Compliance, Data, and Engineering to help Brex scale efficiently without compromising quality. ## What you’ll do As a member of the Account Protection Team within Risk and Credit, you will help protect Brex and its customers from fraud, financial crime, and account takeover risk. You will solve complex risk problems alongside a high-performing team while delivering a thoughtful, clear, and customer-centered experience. The ideal candidate has experience with B2B customer communications and fraud operations, including KYC, terms-of-service adherence, enhanced identity verification, regulatory and reputational risk evaluation, and account takeover mitigation. You will own customer communications related to fraud and financial crime prevention, balancing risk mitigation with a strong customer experience. This team operates between 6:00 a.m. and 5:00 p.m. PT. Candidates must be available to work scheduled hours within this coverage window. Where you’ll work This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office. ## Responsibilities - Access systems and document actions taken to service customers efficiently and accurately. - Determine appropriate actions under established procedures to protect Brex and customer assets; partner with management on complex cases. - Communicate professionally with customers, merchants, financial institutions, and other parties to obtain information or documentation needed to assess potential fraud. - Support cross-functional teams, including CX, Fraud Operations, KYC, and Cash Operations, to ensure appropriate action is taken on high-risk accounts. - Speak with fraud victims using appropriate, empathetic talking points while safeguarding both the customer and Brex. - Review and assess the validity of customer documentation. - Place and receive calls escalated by cross-functional teams or team leads. - Partner effectively across teams to resolve complex issues and escalated situations. - Contribute to projects and initiatives that reduce fraud-related complaints and create a more seamless customer and fraud-support experience. - Adhere to applicable regulatory, legal, and internal policy requirements. - Extract, analyze, and clearly present operational data. - Work effectively across email, phone, and chat support channels. ## Requirements - Experience in customer experience, operations, and risk management. - Experience in fraud prevention, account protection, or financial-crime operations. - Excellent verbal, written, and interpersonal communication skills. - Sound judgment, strong attention to detail, and the ability to make consistent decisions using established procedures. - Proactive approach and ability to prioritize multiple tasks in a fast-paced environment. - Proficiency with Microsoft Office and Google Workspace. - Availability to work assigned shifts between 6:00 a.m. and 5:00 p.m. PT. Bonus points - Experience in financial services, fintech, Big Four, accounting, or a related financial services environment. - Experience in dispute resolution. - Experience using Salesforce or comparable case-management tools. - Extensive client-facing experience, particularly in fraud-support environments. - Experience evaluating identity-verification or financial documentation. ## Compensation The expected pay range for this role is $28.00–$30.00 CAD per hour. Starting hourly pay depends on factors including the candidate’s location, skills, experience, market demand, and internal pay parity. This range reflects a standard work week. As an hourly employee, you will be eligible for overtime pay when applicable. Depending on the position offered, equity and other forms of compensation may be provided as part of the total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a [brex.com](http://brex.com/) domain. Any outreach claiming to be from Brex via other sources should be ignored. ## About Brex ## Company Overview - **One-liner**: Brex provides a modern finance platform combining corporate cards, expense management, travel booking, banking, and treasury services, all powered by AI-driven automation. - **Entity Type**: Private (backed by venture capital; last known Series D3 at $12.3B valuation in 2022) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 - **Founders**: Henrique Dubugras and Pedro Franceschi ## Core Business - Primary industry/industries: Financial technology (fintech) – specifically spend management, corporate cards, expense automation, and business banking. - Target customers: B2B – startups, mid-size companies, and enterprises; over 35,000 companies use Brex. - Mission/purpose statement: "Empower employees anywhere to make better financial decisions." ## Products & Services - **Corporate Cards**: Physical and virtual corporate cards with built-in spend controls, real-time budgets, and cash back/rewards. - **Expense Management**: AI-powered automation for receipts, expense reports, and approvals; integrates with ERP systems. - **Travel**: In-app global travel booking and management with policy enforcement. - **Bill Pay**: Automated invoice entry, approval workflows, and vendor payments. - **Banking & Treasury**: Business cash accounts with up to 4.36% yield, same-day liquidity, and up to $6M in additional FDIC insurance. ## Market Standing - **Valuation/Market Cap**: $12.3 billion (Series D3, 2022 – recent valuation not disclosed; may have changed) - **Key Metric**: Over 35,000 businesses use Brex (source: brex.com). Total funding exceeds $1.5 billion (publicly reported, not detailed in provided sources). - **Notable Investors/Partners**: Greenoaks, IVP, Tiger Global, Y Combinator, Kleiner Perkins, DST Global, Max Levchin, Peter Thiel, Lone Pine Capital, Ribbit Capital. - **Growth Signals**: Named #2 on Fast Company’s 2023 Top 50 Disruptors; expanding AI-driven finance automation; 756 hours average time saved per year for customers; 71% of expenses prepared on Brex handled entirely by automation. ## Competitive Advantages - **All-in-one platform**: Combines cards, expense management, travel, bill pay, and banking in a single stack – reducing the need for multiple vendors. - **AI-powered automation**: Uses AI to automate receipt capture, expense categorization, approval workflows, and GL coding, enabling faster close. - **Higher credit limits**: Offers up to 30x higher credit limits compared to traditional providers. - **Founder-centric culture**: Over 100 Brex alumni have started their own companies (4x industry average), signaling a culture that breeds entrepreneurship. ## Strategic Focus - **AI-first finance**: Continually investing in AI to eliminate manual work (e.g., AI expense assistant, invoice automation). - **Global expansion**: In-app global travel and multi-entity support for international teams. - **Enterprise penetration**: Deepening ERP integrations, procurement flows, and vendor-specific card controls for mid-market and enterprise clients. - **Cash management innovation**: Offering competitive treasury yields to attract and retain deposits. ## Why Work Here - **Culture**: Emphasizes “Be the founder of your career” – hires people with “grit, autonomy, and ambition” and supports rapid growth. Values include Growth Mindset, Ownership, Customer Obsession, and One Brex. - **Remote-first**: Committed to remote-first work, with in-office days/offsets for connection and up to 4 fully remote weeks per year. Employees can optimize time and location. - **Benefits**: Generous parental leave, Carrot Fertility, Milk Stork, medical/dental/vision, Spring Health (mental health), Calm app, generous vacation, and year-end company shutdown. - **Headcount**: ~800 employees (Built In), 501–1,000 range (The Muse) with 7 offices globally. - **Engineering focus**: Strong engineering culture visible through “Building Brex” blog and emphasis on automation and AI. ## Sources 1. [brex.com](https://www.brex.com/careers) 2. [brex.com](https://www.brex.com/about) 3. [brex.com](https://www.brex.com/index) 4. [builtin.com](https://builtin.com/company/brex/faq/workplace-perception) 5. 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