--- title: 'Account Resolution Specialist at Credit Key' canonical: 'https://feeny.ai/job/account-resolution-specialist-credit-key-united-states-w3tnndakh61w' type: 'job' last_seen: '2026-09-05' --- # Account Resolution Specialist at Credit Key - **Company:** Credit Key - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.gem.com/credit-key/am9icG9zdDq227LcpeNTRgVGOgBCaQWh ## Job description ## About Credit Key Credit Key is on a mission to disrupt B2B lending. We help businesses of every size, including large merchants and growing companies, access the capital they need to run operations, fund growth, and seize opportunities. Whether it’s e-commerce at checkout (think Affirm, Klarna) or paying for invoices, services, and equipment, we make flexible pay-over-time solutions simple and reliable. We’re a fully funded, fast-growing startup that moves quickly, solves hard problems, and always delivers real value to our customers. Our technology is core to the business, and we constantly innovate while maintaining the stability and reliability of the systems that got us here. We're looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while keeping our records accurate, bank-compliant, and audit-ready. We're a small, close-knit team, so we're looking for someone with a great attitude who is eager to learn and happy to jump in wherever the team needs help. ## What you'll do - Own the dispute process on past-due accounts from start to finish. Take the initial complaint, investigate, communicate with the merchant and our partners, log all activity according to bank requirements, and ensure each dispute is closed out in a timely manner. - Own the fraud process in the same way, from intake and investigation through merchant and partner communication, bank-compliant logging, and timely resolution of each case. - Appropriately log, code, and document bankruptcy accounts, keep account statuses current, and send files or account information to our proof-of-claim vendor when needed. - Prepare and send past-due collection notices and demand letters as needed. - Keep every account action documented, audit-ready, and compliant. - Pitch in on other collections and servicing tasks as the team needs. ## What you'll bring - 3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience. - Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals. - Strong investigation, documentation, and communication skills. You can run a caseload on your own and manage deadlines without reminders. - A team-player mindset and a positive attitude. You are willing to jump in on work outside your core caseload and you treat teammates and customers with respect. - Curiosity and a willingness to learn. New processes and new systems do not slow you down. - Sharp attention to detail, especially when logging and documenting bank requirements. ## Why Credit Key - Competitive compensation + equity - Great healthcare benefits - PTO - 401k Match - Supportive, low ego, highly collaborative team environment - Work from home stipend ## About Credit Key ## Company Overview - **One-liner**: Credit Key provides a B2B buy-now-pay-later (BNPL) and trade credit platform that enables merchants to offer flexible payment terms (Net 30, installments, or extended financing) to their business customers instantly at checkout. - **Entity Type**: Private (Privately Held) - **Headquarters**: Los Angeles, California, United States - **Founded**: 2015 - **Founders**: John Tomich (CEO and Co-Founder) ## Core Business - **Primary Industry**: Financial Services / B2B Payments / Fintech - **Target Customers**: B2B merchants (e-commerce platforms, marketplaces, and enterprise businesses) and their business buyers (SMBs to enterprise brands). - **Mission or Purpose**: To provide small businesses transparent, fast, and accessible ways to pay for what they need to grow their business [creditkey.com](https://staging.creditkey.com/careers). More broadly, to disrupt B2B lending by making flexible pay-over-time solutions simple and reliable [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). ## Products & Services - **B2B BNPL & Trade Credit Platform (SaaS/Embedded Finance)**: The core product is an embedded financing solution that integrates across all B2B sales channels (e-commerce checkout, invoices, marketplaces). It offers multiple payment options, including Net 30 terms, "Pay in 4" interest-free installments, and extended terms up to 24 months. Credit Key assumes 100% of the credit risk and payment fraud, handling approvals, collections, and lending, and pays the merchant within 48 hours [creditkey.com](https://www.creditkey.com/). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric (Funding)**: **$241.35M** in total funding across 6 rounds. This includes a **$90M Private Equity round (Debt)** led by Barings in January 2026, a **$100M Debt Financing** led by Fortress Investment Group (Oct 2022), and a **$33.9M Series A** (Nov 2020) [linkedin.com](https://www.linkedin.com/company/credit-key). A later source from PitchBook also shows the $90M debt round in 2026. - **Annual Revenue**: **$9.7M** (as of late 2025/early 2026 data) [linkedin.com](https://www.linkedin.com/company/credit-key). - **Employees**: 45 (+1.8% YoY growth, +1 person) on LinkedIn; PitchBook lists 58 employees. This suggests a lean, high-impact team. - **Notable Investors/Partners**: Greycroft, Bonfire Ventures, Fortress Investment Group, Barings [linkedin.com](https://www.linkedin.com/company/credit-key). - **Growth Signals**: The company has raised significant debt and equity capital (over $240M), has secured a large new capital facility from Barings in early 2026, and is actively hiring for partnership roles, indicating a push for scaling merchant and partner acquisition. ## Competitive Advantages - **Full-Risk Assumption**: Unlike some competitors, Credit Key takes on 100% of the credit and fraud risk for the merchant, a major selling point against in-house trade credit or other financing models [creditkey.com](https://www.creditkey.com/). - **Leading B2B-First Solution**: It positions itself as "the only solution" providing flexible payment terms at the point of sale across all B2B sales channels for all customer segments [creditkey.com](https://www.creditkey.com/). - **Instant Decisions & Fast Payout**: Provides instant credit decisions at checkout and pays merchants within 48 hours, improving merchant cash flow significantly [linkedin.com](https://www.linkedin.com/company/credit-key). - **Product Breadth**: Offers a wide range of terms (Net 30, pay in 4, extended up to 24 months), covering both invoice-style and installment use cases in a single platform. ## Strategic Focus - **Partnership Growth**: The company is actively hiring for a "Director of Partnerships" role, signaling a strategic focus on acquiring new B2B ecommerce marketplaces, fintech platforms, and financial services partners to expand its distribution network [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). - **Product Innovation**: Continues to evolve its embedded payment technology to maintain stability and reliability while innovating for new use cases and customer segments [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). - **Market Expansion**: Likely focused on scaling its merchant base and deepening its presence in the B2B payments ecosystem. ## Why Work Here - **Remote-First Culture**: The company is 100% remote with a flexible work schedule and location, offering a work-from-home stipend [creditkey.com](https://staging.creditkey.com/careers). - **Strong Benefits**: Competitive compensation and equity, great healthcare benefits, 401(k) match, and PTO [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). - **High-Impact Environment**: Described as a "fully funded, fast-growing startup" that moves quickly and solves hard problems. The team is lean (45-58 people), meaning each employee has significant ownership and visibility [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). - **Culture Ratings**: On LinkedIn, the company has an overall employer rating of 3.9/5.0, with very high marks for Culture (4.5), Career (4.5), and Work-Life Balance (4.6), though Compensation scores slightly lower at 3.7 [linkedin.com](https://www.linkedin.com/company/credit-key). - **Team Vibe**: Emphasizes a "supportive, low ego, highly collaborative team environment" that values a "team-first mindset" [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6). ## Sources 1. [creditkey.com](https://www.creditkey.com/) 2. [staging.creditkey.com](https://staging.creditkey.com/careers) 3. [linkedin.com](https://www.linkedin.com/company/credit-key) 4. [jobs.gem.com](https://jobs.gem.com/credit-key/am9icG9zdDqWWMBUFIGXwzQeUt3CjNy6) 5. [pitchbook.com](https://pitchbook.com/profiles/company/83826-82)