--- title: 'Account Servicing Specialist at TrueML' canonical: 'https://feeny.ai/job/account-servicing-specialist-trueml-lenexa-9g9ey3x53q6p' type: 'job' last_seen: '2026-09-08' --- # Account Servicing Specialist at TrueML - **Company:** TrueML - **Location:** Lenexa, KS - **Compensation:** $20–$23/hr - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/trueml/12f6a95e-14df-47d9-8fc4-36663b8218a5 ## Job description Why TrueAccord? TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries. What You'll Do: - Analyze & Reconcile Data: Identify defects in client reports and source documents, resolving inventory balances, missing transactions, and file processing exceptions with precision. - Manage High-Volume Operations: Triage daily correspondence, client requests, and management reports while maintaining an accurate and timely payment processing error rate below 1%. - Navigate Multi-System Workflows: Seamlessly operate across multiple internal and external systems simultaneously to input data, resolve discrepancies, and audit records. - Protect Sensitive Information: Handle confidential client and account-level materials with absolute discretion and in full compliance with established policies. - Drive Quality Assurance: Perform internal audit procedures and deliver compliant, high-quality responses to both internal and external stakeholders. Who You Are: - Detail-Oriented Problem Solver: You bring 2+ years of experience in back-office, accounts receivable, or complex, multi-faceted environments, with a strong grasp of reconciliation processes. - Tech & Data Savvy: You are highly proficient in Microsoft Excel (advanced skills required) and Google applications, with a proven knack for data analysis and reporting. - Organized & Reliable: You excel at prioritizing multiple deliverables under tight deadlines, bring strong written and verbal communication skills, and value regular on-site attendance and punctuality. ## What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Onsite & Physical Requirements This is an onsite position based in our local office and regular,  in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams. This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy. Dedication to Diversity & Inclusion We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. ## About TrueML ## Company Overview - **One-liner**: TrueML is a family of financial technology companies that uses data science and AI to transform debt collection and consumer financial health. - **Entity Type**: Private - **Headquarters**: Lenexa, Kansas, USA (based on on‑site job postings) - **Founded**: 2013 - **Founders**: Ohad Samet and Nadav Samet ## Core Business - **Primary industry**: Financial services, specifically debt collection, consumer engagement, and financial health technology. - **Target customers**: B2B (businesses needing debt recovery or customer retention solutions) and B2C (consumers seeking a better path to financial health). - **Mission**: To modernize the experience of consumers in their financial lives and ensure nobody gets locked out of the financial system. ## Products & Services - **TrueAccord**: A digital‑first, data‑science‑driven third‑party debt collection platform that focuses on a consumer‑friendly experience to improve recovery rates. - **Retain (TrueML Products)**: A patented machine‑learning SaaS product that helps businesses engage customers at the right time, place, and channel to improve retention and financial outcomes. - **Sentry Credit**: A traditional debt collection agency based in Everett, WA, known for compassionate, professional debt resolution. - **TrueML Shared Services**: Internal shared services providing data science, technology, legal, compliance, and HR support across the TrueML portfolio. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: Annual revenue and total funding are not disclosed; the company has been operating for over a decade and is described as an “industry leader” in third‑party debt collection. - **Notable Investors / Partners**: Not disclosed in available sources. - **Growth Signals**: Multiple open positions (collections, engineering, messaging, management) in the U.S. and Latin America; continued investment in AI/ML products like Retain; expansion of remote work capabilities. ## Competitive Advantages - **Data‑science‑first approach**: Uses patented machine learning to personalize consumer outreach, leading to better recovery and retention outcomes. - **Consumer‑focused design**: Prioritizes a non‑hostile, transparent experience that helps consumers regain financial health, differentiating from traditional agencies. - **Family of companies model**: Combines a digital‑native platform (TrueAccord), an AI‑powered SaaS product (Retain), and a legacy agency (Sentry Credit) to cover the full spectrum of debt resolution. - **Track record**: Marketed as “trusted industry leader” with a decade of innovation and a proven ability to scale. ## Strategic Focus - Expand AI‑powered products (Retain) to serve more financial service companies. - Continue to modernize debt collection through digital channels and data science. - Grow the team globally (remote roles in the U.S., Mexico, Argentina) while maintaining on‑site operations in Lenexa, KS. - Maintain a strong culture of inclusion (equal gender split, diverse leadership) and mission‑driven innovation. ## Why Work Here - **Culture**: Described as humble, driven, and innovative, with a focus on meaningful change. Diverse perspectives are celebrated, and the company has an equal gender split with women and minorities in key leadership roles. - **Work Model**: A mix of on‑site (Lenexa, KS) and fully remote roles (U.S., Mexico, Argentina). - **Benefits & Perks**: Competitive pay, company equity, comprehensive health/vision/dental insurance, paid parental leave, generous PTO plus paid volunteer days and 9 holidays, Employee Assistance Program, retirement planning (through Charles Schwab), Wellness Coach (3,000+ on‑demand sessions), PerkSpot discounts, Travel Assistance, peer‑to‑peer rewards program, and SoFi student loan rate discounts. ## Sources 1. [TrueML Homepage](https://trueml.co/) 2. [Company About Page](https://trueml.co/about-trueml/) 3. [Careers Page](https://trueml.co/careers/) 4. [Job Listings on Lever](https://jobs.lever.co/trueml) 5. [Benefits & Perks Page](https://trueml.co/benefits-perks/) ## Other roles at TrueML - [Sales Representative (SaaS)](https://feeny.ai/job/sales-representative-saas-trueml-in-0sw75qpf0j2a) — IN, United States - [Paralegal I](https://feeny.ai/job/paralegal-i-trueml-lenexa-amrkvdr8pknm) — Lenexa, KS - [Technical Support Engineer I](https://feeny.ai/job/technical-support-engineer-i-trueml-in-814rpm68wv6d) — IN, Mexico - [Technical Support Engineer II](https://feeny.ai/job/technical-support-engineer-ii-trueml-in-6pck32z06rp5) — IN, Mexico - [Product Manager, Content & Channels](https://feeny.ai/job/product-manager-content-channels-trueml-in-1eye9ehfxqt5) — IN, United States - [Collections Specialist I](https://feeny.ai/job/collections-specialist-i-trueml-lenexa-zdr65dvtpq6e) — Lenexa, KS - [Associate Client Manager](https://feeny.ai/job/associate-client-manager-trueml-in-qfdt6kgpfea2) — IN, United States - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-trueml-in-0tfck6dxpyfn) — IN, Mexico - [Sr. Data Scientist I](https://feeny.ai/job/sr-data-scientist-i-trueml-in-1e8b2bzc6c62) — IN, Mexico - [Junior Sales Representative (SaaS)](https://feeny.ai/job/junior-sales-representative-saas-trueml-in-gxwbk2ha8vct) — IN, United States