---
title: 'Accounts Receivable Analyst at Elation Health'
canonical: 'https://feeny.ai/job/accounts-receivable-analyst-elation-health-canada-hn9ky807hdhs'
type: 'job'
last_seen: '2026-09-09'
---

# Accounts Receivable Analyst at Elation Health

- **Company:** Elation Health
- **Location:** Canada
- **Work type:** remote
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.elationhealth.com/about-us/careers?gh_jid=8073202

## Job description

Elation Health is a leading cloud based electronic health records platform for independent primary care physicians and healthcare innovators looking to transition primary care from a fee based to a value based model. We are building a primary care operating system that puts physicians first and in the driver's seat to have a trusted relationship with their patients.

The Accounts Receivable ("AR") team at Elation supports the critical function to ensure that our customers are billed accurately and on time, and that cash is collected when due.

Elation is looking for an AR Analyst to join our Finance team. We are seeking a detail-oriented, technology-driven Accounts Receivable (AR) Analyst to own the day-to-day AR and Salesforce data entry processes. This role is heavily focused on managing collections end-to-end — from aging analysis through customer outreach to resolution — while also supporting Salesforce data validation, manual invoicing, and contract processing.

Key Responsibilities:

Collections Management

- Manage multiple case queues from both internal and external support tickets housed in Salesforce simultaneously, ensuring all new cases cleared within one business day.
- Pull and merge weekly and monthly aging reports to identify past-due accounts and prioritize collections activity.
- Conduct proactive customer outreach calls and emails to resolve past-due balances, negotiate payment plans, and clear escalated cases.
- Track and report on collections analytics — aging trends and case resolution timelines — to identify risk and improve recovery performance.
- Maintain detailed, accurate case notes and follow-up cadences across all open collections queues in various reporting warehouses (Slack / Salesforce / Notion / Google Sheets / etc.).
- Triage and respond to internal and external billing and collections inquiries promptly and accurately.

Billing, Invoicing, and Contracts

- Prepare and process manual invoices using related billing reports for accounts outside of standard automated billing flows.
- Process and audit customer account billing changes.
- Read and interpret contracts manually to identify all terms and conditions impacting billing and payment terms; manually apply contract terms to invoicing and billing setup.
- Maintain accurate and up-to-date Enterprise contract information for invoicing.
- Assist with contract accuracy, upkeep, and manual data entry into billing systems.

Cross-Functional & Close Support

- Manage relationships with Customer Support and Customer Success teams, including answering billing-related questions and providing documentation.
- Collaborate with the Customer Success team to address billing changes, outstanding invoices, and refund requests.
- Assist in month-end close processes and reconciliation activities.

What we look for:

Experience: 1–3 years in AR/collections, with at least 1+ years in a high volume, VC-backed SaaS environment. Hands-on collections experience — familiarity with a range of technology tools, customer outreach calls, and case/queue management — is required. Experience with Salesforce in a recurring subscription and usage-based software billing instance is a must.

Technology-Focused: Comfortable owning a high volume of collections cases across multiple queues at once; skilled at managing tasks through a range of various reports and tool sources (Slack / Salesforce / Google Sheets / Notion / etc.).

Process Oriented: Strong process and detail orientation; strong analytical and quantitative skills, particularly around collections analytics and aging trends. Proven ability to adjust to fluctuating processes and leverage technology. Strong documentation skills.

Technical: Working knowledge of subscription billing software (e.g. Recurly), Salesforce CPQ,  advanced Excel and Google Sheets skills. Comfort with manual invoicing and manual contract review processes. Working knowledge of AI tools to assist with simple, defined day-to-day responsibilities is a plus.

Strategic: Ability to interpret contract language manually and translate it into accurate billing execution.

Comfortable with Change: Self-starter with the ability to work autonomously in a fast-paced, fluid, and lean environment while managing a high caseload.

Soft skills: High-touch communication — the ability to be firm and persistent on collections calls while maintaining a positive Customer Success mindset.

Salary range: $60,000-80,000 CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

## About Elation Health

## Company Overview
- **One-liner**: Elation Health provides an AI-native, clinical-first electronic health record (EHR) and billing platform purpose-built for independent primary care practices.
- **Entity Type**: Private (total funding $108.5M across multiple rounds)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2010
- **Founders**: Kyna Fong (CEO) and Conan Fong (Chief Experience Officer)

## Core Business
- **Primary industries**: Healthcare IT, Electronic Health Records (EHR), Medical Billing, Practice Management
- **Target customers**: Independent primary care practices, enterprise healthcare organizations, clinicians and office managers (B2B / SMB & Enterprise)
- **Mission or purpose statement**: To enable every patient to experience the highest quality care wherever they go into the healthcare system [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)

## Products & Services
- **Elation EHR**: Cloud-based, clinical-first electronic health record system with native annotation, e‑prescribing, and order management features (SaaS)
- **Elation Billing**: Integrated medical billing and payer connectivity solution acquired via LightningMD (SaaS)
- **Note Assist**: AI-powered ambient scribe that reduces post-visit documentation time (AI tool, included at no extra cost)
- **Patient Passport**: Patient portal for engagement, appointment scheduling, and secure messaging (SaaS)
- **Integrated Telehealth**: HIPAA-compliant virtual care built directly into the EHR (SaaS)
- **Developer Platform / API**: API access for enterprise practices to connect with third‑party labs, billing systems, and other tools (API)
- **Elation Health Community**: Largest community of primary care innovators, supporting knowledge sharing and peer learning

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; total funding of **$108.5M** (PitchBook, as of 2025)
- **Key Metric**: Annual revenue estimated at **$86.0M** (LinkedIn, 2025 estimate)
- **Notable Investors/Partners**: Key investors and partner names are not explicitly listed in available sources; earlier rounds include funds from FTV Capital and other healthcare‑focused VCs. The company acquired LightningMD in 2023 to build its billing platform.
- **Growth Signals**:
  - Serves **32,000+ clinicians** caring for millions of patients (LinkedIn); official site states “more than 44,000 clinicians” [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
  - **179 employees** globally, with presence in 6 countries (US, Canada, New Zealand, UK, Australia, Egypt)
  - **+133% year‑over‑year increase** in active job postings (LinkedIn, 2025)
  - Launched AI‑native Note Assist in 2024 and unified EHR + Billing platform in 2023

## Competitive Advantages
- **Clinical‑first philosophy**: Technology is designed to prioritize the patient‑provider interaction rather than administrative burden
- **AI‑native platform**: First EHR to natively embed AI tools (ambient scribe, documentation) at no additional cost
- **Purpose‑built for primary care**: Unlike general‑purpose EHRs, workflows are tailored specifically for independent primary care practices
- **All‑in‑one integration**: Combines clinical records, billing, patient engagement, and telehealth in a single system
- **Large, engaged community**: The largest community of primary care innovators provides network effects and peer support

## Strategic Focus
- **AI expansion**: Continue embedding AI capabilities (e.g., Note Assist) into core workflows to save clinicians time
- **Platform unification**: Deepen integration between EHR, billing, and patient engagement to create a seamless end‑to‑end experience
- **Enterprise growth**: Leverage the API and Developer Platform to serve larger, multi‑site practices
- **Independent practice support**: Remain committed to the independence of primary care providers in an evolving healthcare landscape

## Why Work Here
- **Culture & values**: Emphasis on “Earn Trust”, “Embrace Challenge”, “Build Kinship”, “Crave Context”, and “Own Impact” [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
- **Remote/hybrid policy**: Not explicitly stated, but employees work across 6 countries (US, Canada, New Zealand, UK, Australia, Egypt), suggesting flexible or remote‑friendly environment (LinkedIn)
- **Engineering & product culture**: “Committed to the craft,” “curious question‑askers,” and focus on solving hard problems in healthcare IT
- **Growth opportunities**: Fast‑growing team with multiple open roles (7 active positions as of 2025) and recent promotions across departments
- **Interview process**: Standard tech‑company pipeline; cautionary note about recruitment scams (no Telegram, no cryptocurrency requests) [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)

## Sources
1. [elationhealth.com](https://www.elationhealth.com/)
2. [elationhealth.com/about-us](https://www.elationhealth.com/about-us/)
3. [elationhealth.com/about-us/careers](https://www.elationhealth.com/about-us/careers/)
4. [linkedin.com/company/elationhealth](https://www.linkedin.com/company/elationhealth)
5. [pitchbook.com/profiles/company/56010-07](https://pitchbook.com/profiles/company/56010-07)

## Other roles at Elation Health

- [Engineering Manager](https://feeny.ai/job/engineering-manager-elation-health-us-canada-or-vgrehxxcvn8h) — US Canada OR, New Zealand
- [Senior Director / Vice President, Customer Support](https://feeny.ai/job/senior-director-vice-president-customer-support-elation-health-canada-ss992qfeme58) — Canada
- [Senior Director / Vice President, Customer Support](https://feeny.ai/job/senior-director-vice-president-customer-support-elation-health-united-states-67yk77tdjv5j) — United States
- [Manager, Customer Support](https://feeny.ai/job/manager-customer-support-elation-health-canada-mmfwxfd9qsgy) — Canada
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-elation-health-united-states-s0k5ywqfrsws) — United States
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-elation-health-us-or-35k2cedd3dbx) — US OR, Canada
- [Customer Experience Engineer](https://feeny.ai/job/customer-experience-engineer-elation-health-canada-t2eb99wd2xkd) — Canada
- [Customer Success Manager, Small Group](https://feeny.ai/job/customer-success-manager-small-group-elation-health-united-states-zratwnf3csmq) — United States
- [Engagement Advisor](https://feeny.ai/job/engagement-advisor-elation-health-united-states-svv24kj9ykjg) — United States
- [Senior Accountant](https://feeny.ai/job/senior-accountant-elation-health-united-states-xp5e0q5j3q37) — United States